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Soft reset XPS 13 help!

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  • 30-12-2016 8:56pm
    #1
    dulpit
    Registered Users Posts: 10,417 ✭✭✭✭


    Hey all,

    I have a Dell xps 13 that won't boot. It'll go as far as the dell logo and then nothing. Keyboard lights up, but no fan noise or anything else.

    I've checked a few places and lots of people suggest that in general for laptops the best thing to do is pop the battery, try with just AC and, if that works, stick battery back in.

    Unfortunately the battery is not easily accessible in this laptop, I'd need some star screwdrivers I think to pop it. Is there anything else I can do?

    Cheers...


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    #2
    Alanstrainor
    Moderators, Motoring & Transport Moderators Posts: 23,157 Mod ✭✭✭✭Alanstrainor


    How old is the laptop? Is it still under warranty? Were there any other symptoms before it failed to boot? Crashing? Blue screen etc?


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    #3
    mordeith
    Registered Users Posts: 5,278 ✭✭✭mordeith


    Alanstrainor wrote: »
    How old is the laptop? Is it still under warranty? Were there any other symptoms before it failed to boot? Crashing? Blue screen etc?

    Can you access the bios before the Dell logo? Or try booting to safe mode to see if it gets to the desktop that way


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    #4
    dulpit
    Registered Users Posts: 10,417 ✭✭✭✭dulpit


    mordeith wrote: »
    Can you access the bios before the Dell logo? Or try booting to safe mode to see if it gets to the desktop that way

    Bios = yes. Haven't tried safe mode, will try now.

    Laptop is only a few months old, still under warranty. It's my work laptop, so gas just been in a bag turned off for last few days..


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    #5
    Alanstrainor
    Moderators, Motoring & Transport Moderators Posts: 23,157 Mod ✭✭✭✭Alanstrainor


    dulpit wrote: »
    Bios = yes. Haven't tried safe mode, will try now.

    Laptop is only a few months old, still under warranty. It's my work laptop, so gas just been in a bag turned off for last few days..

    If it is still under warranty then do not go taking it apart. You could void the warranty doing so.


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    #6
    dulpit
    Registered Users Posts: 10,417 ✭✭✭✭dulpit


    Okay, no joy on safe mode - windows 10 will not allow it unless I get to OS (which I can't) or if I have a windows boot disc (which I don't have to hand). Any ideas????


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    #7
    dulpit
    Registered Users Posts: 10,417 ✭✭✭✭dulpit


    So randomly I tried to turn on laptop today and it worked fine. Strange...


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    #8
    mordeith
    Registered Users Posts: 5,278 ✭✭✭mordeith


    dulpit wrote: »
    So randomly I tried to turn on laptop today and it worked fine. Strange...

    Could be slightly loose ram module


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    #9
    ZENER
    Registered Users Posts: 6,163 ✭✭✭ZENER


    Did you try running the ePSA Diagnostics ? Next time it happens tap F12 after power on, do you see the SSD as a UEFI boot option ?
    Select Diagnostics from this menu and run it and the full memory test when asked.

    You say it gets to the Dell Logo, do you see the spinning logo underneath it ?

    Ken


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    #10
    ZENER
    Registered Users Posts: 6,163 ✭✭✭ZENER


    mordeith wrote: »
    Could be slightly loose ram module

    The XPS 13" has it's RAM integrated onto the system board. The SSD, however, is a replaceable part so could come loose though I've never seen this happen unless the user has been at it.

    Ken


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