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Return damaged case to Mindfactory?

  • 26-12-2016 11:40am
    #1
    Mark Hamill
    Registered Users, Registered Users 2 Posts: 7,792 ✭✭✭


    Ordered a PC case from mindfactory.de and it arrived damaged and needs to be replaced. What is mindfactory.de's return process?

    I've left a callback request on their system and am waiting for that. I see there is some sort fo return form on the order page but the form is in German (using Chrome to translate the site) and I don't know what information it is looking for or if it applies to damaged goods.


Comments

  • #2
    john0272
    Registered Users, Registered Users 2 Posts: 15 ✭john0272


    Wait for them to call you back. You should also send them an email just to make sure you have a written proof that you've contacted them on time after receiving the case.
    Take pictures of the damaged case and package for proof.


  • #3
    wotzgoingon
    Registered Users, Registered Users 2 Posts: 14,309 ✭✭✭✭wotzgoingon


    Bad time to be contacting CS, as everywhere is closed. It may even be the new year before they get back to you.


  • #4
    Denny_Crane
    Closed Accounts Posts: 384 ✭✭Denny_Crane


    Cases and PSUs I'd always recommend buying from Amazon. It's just too easy for them to turn up damaged. Just for future reference.


  • #5
    scamalert
    Registered Users, Registered Users 2 Posts: 3,739 ✭✭✭scamalert


    Denny_Crane wrote: »
    Cases and PSUs I'd always recommend buying from Amazon. It's just too easy for them to turn up damaged. Just for future reference.
    its a lot of pain in the a$$ to return case either-way no matter where you get it.Had tower from amazon,just to notice few days later side window was cracked - instead of getting just panel returned it was full case,at the end cut out new myself.


  • #6
    Denny_Crane
    Closed Accounts Posts: 384 ✭✭Denny_Crane


    scamalert wrote: »
    its a lot of pain in the a$$ to return case either-way no matter where you get it.Had tower from amazon,just to notice few days later side window was cracked - instead of getting just panel returned it was full case,at the end cut out new myself.

    Amazon have frequently done in transit exchanges for me, you can reach customer services 24/7/365 and it's a printed label and into any post office in Ireland. I dunno if mindfactory is as easy or easier.


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  • #7
    .G.
    Registered Users, Registered Users 2 Posts: 5,420 ✭✭✭.G.


    You have to pay for return postage, they won't pay for it so with a case the cost to return might be prohibitive. I had to do it last December with a motherboard. I returned it for a refund and bought from amazon.

    Assuming the page is auto translated in your Chrome browser, If you want to return, click on "return" at bottom of their homepage and then click on "start the back end assistant". You'll then be able to select the item to return and what you want them to do for you, replace or refund.


  • #8
    Mark Hamill
    Registered Users, Registered Users 2 Posts: 7,792 ✭✭✭Mark Hamill


    Thanks for all your responses.
    superg wrote: »
    You have to pay for return postage, they won't pay for it so with a case the cost to return might be prohibitive. I had to do it last December with a motherboard. I returned it for a refund and bought from amazon.

    Assuming the page is auto translated in your Chrome browser, If you want to return, click on "return" at bottom of their homepage and then click on "start the back end assistant". You'll then be able to select the item to return and what you want them to do for you, replace or refund.

    They called me back and talked me through that process. The guy on the phone though said that I would get a refund for postage. I think I will email them for written confirmation.
    I also chose replacement on the form, I thought the other option was for credit only (i.e. store credit)?


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