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paypal pending

  • 25-12-2016 07:10PM
    #1
    SIOBhm81
    Registered Users, Registered Users 2 Posts: 13 ✭


    Hi I made an order on River Island on Friday I was in a hurry and instead of having to enter my card details I opted for Paypal I didnt realise there is only an exchange on items using paypal and I stupidly ordered a pair of trousers in two sizes with the intention of getting a refund on the pair that didnt fit, the status on paypal is pending is there any way of cancelling it at this stage any help appreciated


Comments

  • #2
    bee06
    Registered Users, Registered Users 2 Posts: 4,514 ✭✭✭bee06


    Can you not cancel the order with River Island is the order hasn't been dispatched yet?


  • #3
    SIOBhm81
    Registered Users, Registered Users 2 Posts: 13 ✭SIOBhm81


    Hi doesnt seem to be an option to cancel on their website I would say it would be impossible to get in contact with them this time of year..


  • #4
    TheChizler
    Registered Users, Registered Users 2 Posts: 9,570 ✭✭✭TheChizler


    SIOBhm81 wrote: »
    Hi doesnt seem to be an option to cancel on their website I would say it would be impossible to get in contact with them this time of year..
    Good news is that this time of years there's probably nobody sending out orders either. Email them anyway and try to ring them first opportunity.


  • #5
    SIOBhm81
    Registered Users, Registered Users 2 Posts: 13 ✭SIOBhm81


    thanks I have just emailed them fingers crossed I can cancel im so annoyed with myself should have read the t&c:(


  • #6
    Sleeper12
    Registered Users, Registered Users 2 Posts: 17,298 ✭✭✭✭Sleeper12


    If you used PayPal I'm assuming that it's an online order. All online orders made within the EU have a 7 day cooling off period if they have T&C s on their site (they will have) & I think 14 days if they don't display T&C s on the site. So you can return the goods (unused) up to 7 days of receiving them. They must be notified within the 7 days.
    A company like River Island I would not expect to have any problems with this

    Edit: you are entitled to a full refund for the cost of the goods (not delivery) with this.


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