Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Moving home bringing equipment with me

  • 19-12-2016 06:39PM
    #1
    DermoMIO
    Registered Users, Registered Users 2 Posts: 505 ✭✭✭


    Just wondering if it's possible for me to simply plug my eir equipment in and start using it in my new home without needing to contact yourselves or suffer penalty like being tied into a new contract or anything ridiculous like that ?


Comments

  • #2
    LFCFan
    Moderators, Business & Finance Moderators Posts: 3,817 Mod ✭✭✭✭LFCFan


    I just moved and was told I had to cancel the old account and create a new one at the new address. The old account wasn't cancelled properly so had to wait to put the new order in and now I won't get it 'installed' till January 3rd. Why oh why can't you just bring your modem with you and just have Eir manage the account on the back-end. No broadband now for over 2 weeks, over Xmas and trying to work from home. Eir were not interested in even trying to help me out with speeding things up. I don't even understand why it needs an engineer visit when there was already eFibre there. Surely they could just post out the modem and have a self install option? 


  • #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    DermoMIO wrote: »
    Just wondering if it's possible for me to simply plug my eir equipment in and start using it in my new home without needing to contact yourselves or suffer penalty like being tied into a new contract or anything ridiculous like that ?
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]DermoMIO,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm afraid this is not possible as there would be no active service in your new home & installation or reactivation would be required.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


Advertisement