Fault Logged

CiaranMcDCFC · 2016-12-19 08:40:48

Hi there, I had a fault logged last Wednesday and was told I would have an update in a day or two. We still have not heard anything. This was after doing the modem reset and no DSL light coming back on the modem. The phone is working but not internet due to a fault on the line apparently. Can you provide and update on this…

19-12-2016 08:40AM

#1

CiaranMcDCFC

Registered Users, Registered Users 2 Posts: 94 ✭✭

Join Date: December 2011

Posts: 83

Hi there,

I had a fault logged last Wednesday and was told I would have an update in a day or two.

We still have not heard anything. This was after doing the modem reset and no DSL light coming back on the modem. The phone is working but not internet due to a fault on the line apparently.

Can you provide and update on this if I sent you my details?

Also is there a refund facility for non provision of services during this time?

Regards,

Ciaran

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Comments

#2 20-12-2016 10:15AM

eir: Stacey

Closed Accounts Posts: 186 ✭✭

Join Date: March 2016

Posts: 183

Hi CiaranMcDCFC

Sorry to hear of the recent issues you have experienced. Would you like to PM me your account no & I will chase this up for you.

Thanks

Stacey

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