Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

How long it takes Irish Water to update clients details?

  • 16-12-2016 12:29pm
    #1
    pacelut
    Registered Users, Registered Users 2 Posts: 54 ✭✭


    Hi,

    I've called to tell Irish Water I am moving house. After going through all automated questions, once I've got in touch with a person, I've been asked again the same details I've already use the phone keypad to introduce (WPRN and account number). Why are you asked the same think twice?
    Anyway, the customer service guy seems not to be sure how and what to do, put me on hold few times, then he told me all is changed. However, today I've logged in and the same details appears on my account.

    How long it takes irish Water to update the details and be visible in MyWater?


Comments

  • #2
    Irish Water: Amy A
    Closed Accounts Posts: 196 ✭✭Irish Water: Amy A


    Hi pacelut,

    Thanks for getting in touch with us.

    It can take between 24 and 48 hours for customer's details to be updated on MyWater. If your details still haven't updated after this time, please let us know and we can follow up on this for you.

    We ask that customers verify the account information they originally submitted once they get through to us. This is for data protection reasons.

    I hope this helps. Feel free to let us know if there's anything else that we can help you with.

    Kind regards,
    Amy


  • #3
    pacelut
    Registered Users, Registered Users 2 Posts: 54 ✭✭pacelut


    Irish Water: Amy wrote: »
    Hi pacelut,

    Thanks for getting in touch with us.

    It can take between 24 and 48 hours for customer's details to be updated on MyWater. If your details still haven't updated after this time, please let us know and we can follow up on this for you.

    We ask that customers verify the account information they originally submitted once they get through to us. This is for data protection reasons.

    I hope this helps. Feel free to let us know if there's anything else that we can help you with.

    Kind regards,
    Amy
    Hi Amy,

    One week later and the MyWater details are still unchanged.

    Regards,

    Eugen


  • #4
    Irish Water: Alex
    Closed Accounts Posts: 78 ✭✭Irish Water: Alex


    Hi Eugen,

    Thanks for your message.

    In order for us to look into this for you, would you mind confirming the following details via PM:

    - Your full name;
    - Address of the property;
    - Your Account number or WPRN; and
    - Confirmation that you are the account holder.

    Thanks,
    Alex


  • #5
    pacelut
    Registered Users, Registered Users 2 Posts: 54 ✭✭pacelut


    All sorted now. Thanks Mairead


  • #6
    Irish Water: Alex
    Closed Accounts Posts: 78 ✭✭Irish Water: Alex


    Hi pacelut,

    Thanks for the update and we are happy to hear this is now resolved.

    I will pass your thanks on to Mairead and if you have any further queries, please feel free to contact us.

    We hope you have a Merry Christmas and a Happy New Year.

    Thanks,
    Alex


  • Advertisement
Advertisement