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Virgin Hub 3 and Nest

  • 14-12-2016 9:08pm
    #1
    gar
    Registered Users, Registered Users 2 Posts: 1,114 ✭✭✭


    Hi,

    I just got the new Hub 3 and everything seems to be working fine except my Nest Thermostat.
    I have done some googling and it appears to be an issue with the firewall on the Hub 3.

    A solution is to contact Virgin and get ports: 9543, 11095, 80, and 443 opened up then your NEST should work.

    Can reps please confirm and can i get this done to mine please?

    Thanks,

    Gar


Comments

  • #2
    ted1
    Registered Users, Registered Users 2 Posts: 23,893 ✭✭✭✭ted1


    gar wrote: »
    Hi,

    I just got the new Hub 3 and everything seems to be working fine except my Nest Thermostat.
    I have done some googling and it appears to be an issue with the firewall on the Hub 3.

    A solution is to contact Virgin and get ports: 9543, 11095, 80, and 443 opened up then your NEST should work.

    Can reps please confirm and can i get this done to mine please?

    Thanks,

    Gar

    No issue here with it.


  • #3
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    If you want the reps you mean here.

    I wouldnt be surprised if you're on an IPv6 address and CGN. This would have a similar impact as an overly zealous firewall. The reps can put you back on a working, proper, v4 address.


  • #4
    gar
    Registered Users, Registered Users 2 Posts: 1,114 ✭✭✭gar


    hmm

    strange.

    I have changed the security settings to WPA2 only.
    The SSID is the same for both frequencies.

    i tried disabling the firewall and that made no difference.

    Its a gen 3 nest too.

    Can i ask what settings you have or did you have to do anything?

    Thanks,

    Gar


  • #5
    gar
    Registered Users, Registered Users 2 Posts: 1,114 ✭✭✭gar


    I think im on a IPv4 address as the IPv6 test webpage failed and the IPv4 one opens up...


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