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incorrect billing

  • 13-12-2016 9:59am
    #1
    frank730
    Registered Users, Registered Users 2 Posts: 156 ✭✭


    during recent switch over of mobile services, the salesperson suggested efibre is also available to my address and offered me free upgrade from standard broadband to fibre. now I have been charged 59.99 on my most recent bill as modem charge, I don't think I should be charged for this, can someone look into this for me please?


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    frank730 wrote: »
    during recent switch over of mobile services, the salesperson suggested efibre is also available to my address and offered me free upgrade from standard broadband to fibre. now I have been charged 59.99 on my most recent bill as modem charge, I don't think I should be charged for this, can someone look into this for me please?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]frank730,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting touch in touch. [/font]
    [font=Verdana, sans-serif]Can you PM me your name & account number & I'll check this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #3
    frank730
    Registered Users, Registered Users 2 Posts: 156 ✭✭frank730


    Eir: Pamela wrote: »
    frank730 wrote: »
    during recent switch over of mobile services, the salesperson suggested efibre is also available to my address and offered me free upgrade from standard broadband to fibre. now I have been charged 59.99 on my most recent bill as modem charge, I don't think I should be charged for this, can someone look into this for me please?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]frank730,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting touch in touch. [/font]
    [font=Verdana, sans-serif]Can you PM me your name & account number & I'll check this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Thanks Pamela, PM sent


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    frank730 wrote: »
    Eir: Pamela wrote: »
    frank730 wrote: »
    during recent switch over of mobile services, the salesperson suggested efibre is also available to my address and offered me free upgrade from standard broadband to fibre. now I have been charged 59.99 on my most recent bill as modem charge, I don't think I should be charged for this, can someone look into this for me please?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]frank730,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting touch in touch. [/font]
    [font=Verdana, sans-serif]Can you PM me your name & account number & I'll check this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Thanks Pamela, PM sent
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]frank730,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I'll be back to you soon.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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