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New Virgin Media Hub - Switchover

  • 08-12-2016 07:10PM
    #1
    ChewyLuey
    Registered Users, Registered Users 2 Posts: 232 ✭✭


    My Virgin media hub is being upgraded to the newer hardware. The new hub is coming via courier tomorrow but I need to be on online meetings at various points throughout the day and not sure what time the hub will arrive.

    Is there a hard cut-over when the new hub is delivered where my existing one will stop working? Or is there a few hours overlap? Ideally I'd get my day's work done on the old hub and switch-over afterwards in the evening without risk of being unable to work.

    Any info welcome


Comments

  • #2
    WHL
    Registered Users, Registered Users 2 Posts: 546 ✭✭✭WHL


    I was away when mine was delivered. Changed the delivery date online from Tuesday to Thursday as I knew I would be away. New hub got delivered on Tuesday anyway and Internet was switched off that day and kids had no wifi until I returned on Wednesday night. So they will turn it off at some stage tomorrow. I suspect it will be when the courier logs that he has delivered. If you change the date ring the courier to confirm!


  • #3
    ChewyLuey
    Registered Users, Registered Users 2 Posts: 232 ✭✭ChewyLuey


    Thanks for the info!


  • #4
    colm_mcm
    Registered Users, Registered Users 2 Posts: 73,546 ✭✭✭✭colm_mcm


    You can use parcel motel too.


  • #5
    degsie
    Registered Users, Registered Users 2 Posts: 8,760 ✭✭✭degsie


    colm_mcm wrote: »
    You can use parcel motel too.

    Didn't know VM are a partner of PM.


  • #6
    ChewyLuey
    Registered Users, Registered Users 2 Posts: 232 ✭✭ChewyLuey


    colm_mcm wrote: »
    You can use parcel motel too.

    Assuming the new hub would be provisioned as soon as it's deposited in parcel motel though? Which would leave me with the same problem.


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  • #7
    colm_mcm
    Registered Users, Registered Users 2 Posts: 73,546 ✭✭✭✭colm_mcm


    Mine didn't provision till I plugged the new one on AFAIK.

    This was horizon to horizon & modem.


  • #8
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    IIRC (and it may be dated info) but each customer profile has two "slots" on their CMTS for device registration. When a new device is provisioned it overwrites one slot so depending on the luck of the draw they can work interchangeably or kill the old one.


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