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Issue with Contract start date

[Deleted User] · 2016-12-07 11:32:14

Just checked my Eir account and noticed that according to Eir my contract started in August. This is quite strange as I upgraded to Eir Fibre in June I beleive, however due to Eir's usual terrible service it took them two months to actually recognise I had been upgraded and have there systems updated to show this. Please…

07-12-2016 11:32am

#1

[Deleted User]
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Join Date: -

Posts: 0

Just checked my Eir account and noticed that according to Eir my contract started in August.

This is quite strange as I upgraded to Eir Fibre in June I beleive, however due to Eir's usual terrible service it took them two months to actually recognise I had been upgraded and have there systems updated to show this.

Please could you confirm my actual contract date, and if you do happen to come up with the August date could you go back and take a look and confirm when the engineer visited my property and upgraded my service. You will clearly notice a conflict in the dates you have.

Here are two threads I spoke to Pamela about earlier this year in regards to my upgrade.

http://www.boards.ie/ttfthread/2057594417/1#post99631088

http://www.boards.ie/ttfthread/2057618577/1#post100266457

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Comments

#2 07-12-2016 11:53am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Deleted User wrote: »

Just checked my Eir account and noticed that according to Eir my contract started in August.

This is quite strange as I upgraded to Eir Fibre in June I beleive, however due to Eir's usual terrible service it took them two months to actually recognise I had been upgraded and have there systems updated to show this.

Please could you confirm my actual contract date, and if you do happen to come up with the August date could you go back and take a look and confirm when the engineer visited my property and upgraded my service. You will clearly notice a conflict in the dates you have.

Here are two threads I spoke to Pamela about earlier this year in regards to my upgrade.

http://www.boards.ie/ttfthread/2057594417/1#post99631088

http://www.boards.ie/ttfthread/2057618577/1#post100266457

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Deleted User,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Can you PM me your name & account number & I will look check this for you. Unfortunately I do not have your account details anymore.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

0
#3 07-12-2016 12:44pm

[Deleted User]
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Join Date: -

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PM sent

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#4 07-12-2016 12:57pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Deleted User wrote: »

PM sent

Thanks Deleted User,

-Pamela

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