Why can't I get a temporary password sent to my email address?

Molzer2

Hi,

I've been trying to get into my online account. My password isn't being recognized so I try to follow the "forgotten password" protocol but no email is received.

can you advise please?

Electric Ireland: Brige N

Hi Molzer2,

Thanks for your message.

Could you please advise if you are trying to get a temporary password for an Online Billing account, or an Electric Ireland Rewards account?

Could you also advise if no email at all has been received? The email may have diverted to your email's Junk or Spam folder.

If no email at all was received, could you please send us a private message with the following details?

• Your full name
• Your Electric Ireland account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

If possible, could you also include the relevant email address, the devices used to request the password, your email client (e.g. Outlook, Gmail, etc.) and operating system (if possible)?

We can then look into this for you.

Thanks,
Brige

________

WeleaseWoderick

I am having the same issue with trying to reset my password on Electric Ireland Rewards.

No sign of any email being received and I have tried from 2 different computers and 2 different phones.

EI: Aoife

Hi WeleaseWoderick,

We are very sorry to read this.

We need you to please send us a private message with the following information:

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

We can then look into your query

Thanks,
Aoife

________

molzer

Electric Ireland: Brige wrote: »

Hi Molzer2,

Thanks for your message.

Could you please advise if you are trying to get a temporary password for an Online Billing account, or an Electric Ireland Rewards account?

Could you also advise if no email at all has been received? The email may have diverted to your email's Junk or Spam folder.

If no email at all was received, could you please send us a private message with the following details?

• Your full name
• Your Electric Ireland account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)
  
  

[*]
If possible, could you also include the relevant email address, the devices used to request the password, your email client (e.g. Outlook, Gmail, etc.) and operating system (if possible)?

We can then look into this for you.

Thanks,
Brige

________

[*]
Hi Brige,

It's for an online billing account.

I'll send the pm shortly,

Thanks

molzer

PM was sent earlier......

Electric Ireland: Brige N

Hi molzer,

Thanks for your message.

We responded to your private message at 11:15am. Could you advise if you have received this message?

Thanks,
Brige

________

molzer

Electric Ireland: Brige wrote: »

Hi molzer,

Thanks for your message.

We responded to your private message at 11:15am. Could you advise if you have received this message?

Thanks,
Brige

________

Hi Brige,

Thank you, I hadn't spotted that! 

Hopefully that will get sorted now.

molzer

Hi Brige,

That's sorted, I'm able to access the account again,:)

Thanks

Electric Ireland: Brige N

Hi molzer,

You're very welcome.

If you have any other questions please don't hesitate to get in touch.

Thanks,
Brige

________