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Cancelling Xbox One Download

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  • 28-11-2016 10:31pm
    #1
    Gloomtastic!
    Registered Users Posts: 8,390 ✭✭✭


    Checking my emails last night, I received two emailed invoices from MS for Battlefield downloads. I thought it was a scam but checked with my son, who has the Xbox.

    Turns out a friend my son had staying for the weekend had indeed downloaded them. I told him to delete them, which he said he had.

    Have now spent hours trying to figure out who/where to call/email about cancelling the order. There is no record of the order on my son's account, the order no. doesn't exist when I put it into search order fields. But when my wife (it was her card no. on the account) checked her bank this evening. The money was coming out.

    Who do I contact? I found an MS customer care no. in Ireland (1850 94 09 40) but it's currently out of hours.

    Any help gratefully received

    (And the pox on all of Microsoft!)


Comments

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    #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    You can do an online chat with them via their website but better off giving xbox support a call in the morning 1 800 509 186


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    #3
    CatInABox
    Moderators, Computer Games Moderators, Recreation & Hobbies Moderators Posts: 10,299 Mod ✭✭✭✭CatInABox


    Gloomtastic! wrote: »
    Checking my emails last night, I received two emailed invoices from MS for Battlefield downloads. I thought it was a scam but checked with my son, who has the Xbox.

    Turns out a friend my son had staying for the weekend had indeed downloaded them. I told him to delete them, which he said he had.

    Have now spent hours trying to figure out who/where to call/email about cancelling the order. There is no record of the order on my son's account, the order no. doesn't exist when I put it into search order fields. But when my wife (it was her card no. on the account) checked her bank this evening. The money was coming out.

    Who do I contact? I found an MS customer care no. in Ireland (1850 94 09 40) but it's currently out of hours.

    Any help gratefully received

    (And the pox on all of Microsoft!)

    It'll probably be fine. Give them a call when the line opens, and lay out the facts, it's a problem that's somewhat common.

    Of course, Microsoft provide child accounts and account restrictions so that this kind of thing doesn't happen. There's a fair bit that would be your responsibility as well here, so I wouldn't be too cross on the phone call either.


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    #4
    Gloomtastic!
    Registered Users Posts: 8,390 ✭✭✭Gloomtastic!


    [Deleted User] wrote: »
    You can do an online chat with them via their website but better off giving xbox support a call in the morning 1 800 509 186

    Their online chat wasn't working today. Useless company, just useless! :mad:


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    #5
    TitianGerm
    Registered Users Posts: 27,957 ✭✭✭✭TitianGerm


    Gloomtastic! wrote: »
    Their online chat wasn't working today. Useless company, just useless! :mad:

    They are far from useless.

    It's not their fault you left the kids unsupervised, with a active card on the account, without even a password set that must be entered before buying anything from the store.


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    #6
    Gloomtastic!
    Registered Users Posts: 8,390 ✭✭✭Gloomtastic!


    emmetkenny wrote: »
    They are far from useless.

    It's not their fault you left the kids unsupervised, with a active card on the account, without even a password set that must be entered before buying anything from the store.

    No. But it is all their fault I can't find out how to correct the problem.


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    #7
    TitianGerm
    Registered Users Posts: 27,957 ✭✭✭✭TitianGerm


    Gloomtastic! wrote: »
    No. But it is all their fault I can't find out how to correct the problem.

    But there would be no problem if you set your child's account properly or supervised them?

    You have to accept some of the responsibility on this one.


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    #8
    Gloomtastic!
    Registered Users Posts: 8,390 ✭✭✭Gloomtastic!


    emmetkenny wrote: »
    But there would be no problem if you set your child's account properly or supervised them?

    You have to accept some of the responsibility on this one.

    I wasn't looking to blame anyone for any part of the download, it happened! I just want to cancel the order and get my wife's money back. Those idiots at MS are preventing me from doing that through technical incompetence!


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    #9
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Gloomtastic! wrote: »
    I wasn't looking to blame anyone for any part of the download, it happened! I just want to cancel the order and get my wife's money back. Those idiots at MS are preventing me from doing that through technical incompetence!

    .....and you just lost any sympathy I had for you , if you want a refund better work on the attitude pal :D


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    #10
    TitianGerm
    Registered Users Posts: 27,957 ✭✭✭✭TitianGerm


    Gloomtastic! wrote: »
    I wasn't looking to blame anyone for any part of the download, it happened! I just want to cancel the order and get my wife's money back. Those idiots at MS are preventing me from doing that through technical incompetence!

    It's not an order though, your son's friend has bought a product.

    Most companies don't operate a live chat/telephone service 24 hours a day.


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    #11
    CatInABox
    Moderators, Computer Games Moderators, Recreation & Hobbies Moderators Posts: 10,299 Mod ✭✭✭✭CatInABox


    Thread closed because we've given the OP all the advice he needs, and it's just going down a dark, if slightly humorous path.

    To sum up:

    1. Activate any one of the multitude of security features that Microsoft supply to stop this from happening again.
    2. Call Xbox Support on 1 800 509 186 and explain what happened.

    I would further suggest that in order to maximise the chances that you get anything back from Microsoft, to not act as you have here while on the phone with them. Calling a tech support person "useless" is quite literally the fastest way to make them actually "useless".

    CIAB


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