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Charged for upgrade that was supposed to be free

  • 26-11-2016 9:01pm
    #1
    rawn
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭


    .


Comments

  • #2
    coylemj
    Registered Users, Registered Users 2 Posts: 25,622 ✭✭✭✭coylemj


    You have an e-mail confirming that the phone handset was going to be 'free', did you offer to forward that to the 'lovely lady' you were talking to?

    BTW, subsidised ('free') phones are terrible value for money, you should be paying far less per month and buying your own handset. Bad and all as Apple iPhones are in terms of value for money, they're even worse when you take one as part of a deal from one of the networks.


  • #3
    rawn
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭rawn


    coylemj wrote: »
    You have an e-mail confirming that the phone handset was going to be 'free', did you offer to forward that to the 'lovely lady' you were talking to?

    BTW, subsidised ('free') phones are terrible value for money, you should be paying far less per month and buying your own handset. Bad and all as Apple iPhones are in terms of value for money, they're even worse when you take one as part of a deal from one of the networks.

    It wasn't an iPhone, not that it matters! I told her that I had checked and double checked in the chat that the handset was free but she said the outcome would still be the same. I didn't mention the email as I wanted to check it first, which I did and will have a copy in front of me for when they call back. If they call back :(


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    I'm pretty sure the phone is free and you've misunderstood them(email backs that up), thats a security deposit/credit. The networks have begun charging a few months bills in advance to counteract all the fraud/theft that goes on (Families have taken out 3x€650 iphones and disappeared).

    At say €50/mo you basically get your last 4 months "free" in that the bill is paid up.


  • #5
    rawn
    Registered Users, Registered Users 2 Posts: 3,093 ✭✭✭rawn


    ED E wrote: »
    I'm pretty sure the phone is free and you've misunderstood them(email backs that up), thats a security deposit/credit. The networks have begun charging a few months bills in advance to counteract all the fraud/theft that goes on (Families have taken out 3x€650 iphones and disappeared).

    At say €50/mo you basically get your last 4 months "free" in that the bill is paid up.

    The lady said on the phone that the charge was for the handset, she never said anything about months in advance or anything


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