tv returns

kopite davo

hi, thinking of getting one of your sony tv's. how much is postage to kilkenny?
i see they have 6 yrs warrantee.
whats the story if they need repairing?
would we have to pay postage?
if i buy in the uk and bring back to ireland do i get the same service as if from buying straight from ireland???
thanks
dave

Richersounds.ie: John

Wow lots of questions - I'll have a bash at answering:

how much is postage to kilkenny?
It depends on the model - most TV have a delivery charge of just £6.99 - but MOST Euro prices include delivery anywhere in Ireland - please note that we don't ship all models at the moment.

i see they have 6 yrs warrantee.
We offer a 6 year warranty with most of our TV range


whats the story if they need repairing?
We either fix them or replace them free of charge - please note that our 6 year warranty does not include accidental damage - if you just think of it in the same terms as a manufacturers warranty!


would we have to pay postage?
For TV under 37" you have to get them back to us and we will return them free of charge to you - for 37" + ( which is the vast majority of TV we sell) we collect from you free of charge and return free of charge once repaired - its one of the things that really does separate us from other electronics retailers


if i buy in the uk and bring back to ireland do i get the same service as if from buying straight from ireland???
We are a different company to Richer Sounds UK - we are an independently Irish owned Franchise of Richer Sounds PLC and very proud to be the ONLY franchise store out of the 52 others that Julian Richer owns - we have been in Ireland for almost 25 years now - we sell at exactly the same price as Richer UK so I'm not sure why you would travel to the UK to buy a TV but if you did purchase it from another Richer, yep, we would look after it for you no problem - if it was purchased from another retailer unfortunately you would have to chat to them - we only look after our own issues

Hope that gets to most of your q's but don't hesitate to drop me a line if we can assist in any way,

Best regards,

John Mc & Crew

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kopite davo

Thanks for the detailed reply.
Reason I was asking about buying from richer in the U.K. Is im from there and I'm traveling over in the car soon.
Anyway, great to know all that.
Thanks
Dave

Richersounds.ie: John

kopite davo wrote: »

Thanks for the detailed reply.
Reason I was asking about buying from richer in the U.K. Is im from there and I'm traveling over in the car soon.
Anyway, great to know all that.
Thanks
Dave

Thanks Dave,

we're much nicer than them - shop with us

ATVB,

John Mc & Crew

[font=Verdana, sans-serif]( Please excuse us over the next few days if responses are a little slower than normal!)[/font]