Online Order Query

M03

Hi Richersounds,

I just tried to put an order through a few minutes ago and had some trouble with the Verfied by Visa step and had to try it again. The second attempt also didn't work and so I tried to contact your Belfast store by phone to check if the order had gone through (waiting on a callback). I didn't want to get charged twice and sent two deliveries.

Then I got a text from credit card people checking if I had really tried to order from you guys so I replied yes. So now I'm not sure if the money has gone through or if it will go through if I try again or has gone through twice.

Hope you can straighten this one out.

Rob

Richersounds.ie: John

MO3,

can you mail me your order reference ( johnmc@richersounds.ie ), your Boardie name & a contact number and I'll ask the accounts boffins to check it out and get back to you in the morning..

Apologies for the delay we are still trying to catch up but we will get it sorted for you!

ATVB,

John Mc & Crew

[font=Verdana, sans-serif]( Please excuse us over the next few days if responses are a little slower than normal!)[/font]

Richersounds.ie: John

Rob,

thanks for the mail - I've replied already - its all in order, to be fair to the CC company it was obviously just a security check - we frequently hear of it a some purchases are quite significant and the CC company's hackles are up ... it all went through straight away at our end.

Thanks again - really super system BTW

ATVB,

John Mc & Crew

[font=Verdana, sans-serif]( Please excuse us over the next few days if responses are a little slower than normal!)[/font] 

M03

Thanks John.

Looking forward to the delivery now.

This one can be marked resolved.

Rob

Richersounds.ie: Kenny

M03 wrote: »

Thanks John.

Looking forward to the delivery now.

This one can be marked resolved.

Rob

Cheers Rob.

If any issues please let me know :D