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New bill pay plan

cmbutterfly45 · 2016-11-24 08:43:54

Hi I'm having an issue with a upgrade plan I signed up to Monday, I spent most of Monday on the phone with customer service and spoke to a very nice man who said he would pass to his manager to resolve, he gave me his email etc but is not answering correspondence from me even to just confirm he has gotten the first email ,…

24-11-2016 8:43am

#1

cmbutterfly45

Registered Users, Registered Users 2 Posts: 402 ✭✭

Join Date: June 2009

Posts: 332

Hi I'm having an issue with a upgrade plan I signed up to Monday, I spent most of Monday on the phone with customer service and spoke to a very nice man who said he would pass to his manager to resolve, he gave me his email etc but is not answering correspondence from me even to just confirm he has gotten the first email , I'm reluctant to even open my new phone which I got Tuesday in case I need to cancel can you please give me an update on this ?

0

Comments

#2 24-11-2016 11:38am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

cmbutterfly45 wrote: »

Hi I'm having an issue with a upgrade plan I signed up to Monday, I spent most of Monday on the phone with customer service and spoke to a very nice man who said he would pass to his manager to resolve, he gave me his email etc but is not answering correspondence from me even to just confirm he has gotten the first email , I'm reluctant to even open my new phone which I got Tuesday in case I need to cancel can you please give me an update on this ?

Hi cmbutterfly45,

Thanks for getting in touch. Can you PM me your name & account details & I will follow this up for you.

Thanks,
Pamela

0
#3 24-11-2016 11:39am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

cmbutterfly45 wrote: »

Hi I'm having an issue with a upgrade plan I signed up to Monday, I spent most of Monday on the phone with customer service and spoke to a very nice man who said he would pass to his manager to resolve, he gave me his email etc but is not answering correspondence from me even to just confirm he has gotten the first email , I'm reluctant to even open my new phone which I got Tuesday in case I need to cancel can you please give me an update on this ?

Hi cmbutterfly45,

Thanks for getting in touch. Can you PM me your name & account details & I will follow this up for you.

Thanks,
Pamela

0
#4 24-11-2016 11:40am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

cmbutterfly45 wrote: »

Hi I'm having an issue with a upgrade plan I signed up to Monday, I spent most of Monday on the phone with customer service and spoke to a very nice man who said he would pass to his manager to resolve, he gave me his email etc but is not answering correspondence from me even to just confirm he has gotten the first email , I'm reluctant to even open my new phone which I got Tuesday in case I need to cancel can you please give me an update on this ?

Hi cmbutterfly45,

Thanks for getting in touch. Can you PM me your name & account details & I will follow this up for you.

Thanks,
Pamela

0