Broadband Connection Dropping

Sephiroth_dude

We have our broadband with vodafone and since Monday lunch time it keeps disconnecting and reconnecting itself randomly, it was at its worse today at around 2pm , connecting and disconnecting every couple of minutes, sometimes it would reconnect and then instantly disconnect again, this went on for about two hours when I finally got a stable connection and Just now within the past hour or two I've had two or three disconnects.


I've tried ringing vodafone twice and was on hold for about an hour :rolleyes: so just hung up.

Could this be a router issue or a line issue?

degsie

Sephiroth_dude wrote: »

Could this be a router issue or a line issue?

Yes, it could. What are your line stats?

Sephiroth_dude

degsie wrote: »

Yes, it could. What are your line stats?

How do I get them?

SkinnyBuddha

First things first , is it happening on all devices ? If it is ,it could be either the router or the line . Also check wireless versus ethernet connection too. The wireless could be busted.

If you can ring tech support early you'll find the wait a bit lower...also if you can ring early make sure you leave the modem overnight at the main wall socket ( not an extension) as this is one of the steps they get you to do

Sephiroth_dude

SkinnyBuddha wrote: »

First things first , is it happening on all devices ? If it is ,it could be either the router or the line . Also check wireless versus ethernet connection too. The wireless could be busted.

If you can ring tech support early you'll find the wait a bit lower...also if you can ring early make sure you leave the modem overnight at the main wall socket ( not an extension) as this is one of the steps they get you to do

Yes its happening on all Devices, phone, tablet etc, I'll check wired connection.

SkinnyBuddha

best thing for the ethernet connection is if you have an old windows laptop etc just connect it and open a cmdline window and do

ping -t www.google.ie

and leave it for a few hrs....it constantly sends a ping request so you should get a good idea if its dropping...saving you having to sit out in the hall

ED E

Skipping steps there. Retrieving xDSL stats as degsie suggested is the first port of call. If the line is faulting it will usually be instantly apparent.

Sephiroth_dude

degsie wrote: »

Yes, it could. What are your line stats?

I persume you mean log into the router ? I found the username and password so logged in but havent a clue what too do next.


Also after 3 hours of a solid connection its back too connecting and disconnecting again :rolleyes:

degsie

Sephiroth_dude wrote: »

I persume you mean log into the router ? I found the username and password so logged in but havent a clue what too do next.


Also after 3 hours of a solid connection its back too connecting and disconnecting again :rolleyes:

Router make/model?

ED E

This is what you're looking for:


Vodafone in their ultimate wisdom hid it (forgot earlier or I would have mentioned).

This video explains it:
https://www.youtube.com/watch?v=WxjgNppd6R8

Just copy and paste the numbers into "[code]" tags here rather than screenshotting, easier to review.

Nollog

They might be working at your cabinet or exchange. I had some intermittent broadband with sky a couple weeks ago. Was down to works.

degsie

That's just HTML stuff, a screenshot might work better.

Sephiroth_dude

Thought it was the html stuff he was looking for

degsie

Sephiroth_dude wrote: »

Thought it was the html stuff he was looking for

Well yeah, but yours was just blank (ie no stats data)

ED E

You're around about 1km from the exchange, 16 should be fine but its barely there. I'd guess you're on a 20Mb profile.

Assuming the modem is at the master socket you need to call vodafone (dont do it from the landline).

Sephiroth_dude

ED E wrote: »

You're around about 1km from the exchange, 16 should be fine but its barely there. I'd guess you're on a 20Mb profile.

Assuming the modem is at the master socket you need to call vodafone (dont do it from the landline).

Yes max speed we can get on our line is about 13 and we rarely hit 14 these days, where as 2-3 years ago i remember hitting 20 odd on a wifi connection on a good day.

Im guessing you cant tell if its the line or not from what i posted?

ED E

It indicates a line quality issue, but not where.

So if you were using a 20ft phone.extension that'd do it, but so would water ingressing out on the street. All you need to do is make sure your setup inside the house is correct (on the phone with them) then its a technicians problem.

Sephiroth_dude

What do you mean by phone extension?

Sephiroth_dude

Just an update


It stopped this disconnecting/reconnecting thing last thursday, so didnt bother rimging VF as we thought it might have been sorted, we had solid connection until sunday evening when it started this crap again and now this morning it wont even connect too the internet, the power light will go from red too green and then the green link light comes on and then all the lights flash and then they all go out except for the power light which turn from to green , trying too ring VF and cant get through.

Sorry for the rant just very annoyed right now.

ED E

That modem has failed or botched a firmware update. Its likely for the bin now.

Sephiroth_dude

Eir tech just came and said he couldn't find any problem on the line and could be a modem issue but he can't be sure, Its back working again today, came back this morning after having no internet for the entire day, well actually sometimes it would come back but only for a spilt second.

SkinnyBuddha

If Vodafone are like eircom , they will only replace the modem for free if you're still in a contract with them...otherwise you might have to agree to a new contract to get a modem.

Do you know anyone that has a vodafone modem you can borrow or blag ?

Sephiroth_dude

SkinnyBuddha wrote: »

If Vodafone are like eircom , they will only replace the modem for free if you're still in a contract with them...otherwise you might have to agree to a new contract to get a modem.

Do you know anyone that has a vodafone modem you can borrow or blag ?

Well if it is the modem its gonna be our 2nd modem since April which is a joke, also were in contract and the last modem wasnt free at all and dont know anyone else whos on vodafone.

imnorobot

Sephiroth_dude wrote: »

Well if it is the modem its gonna be our 2nd modem since April which is a joke, also were in contract and the last modem wasnt free at all and dont know anyone else whos on vodafone.

Try adverts.ie and pick up a second hand one cheap as chips
http://www.adverts.ie/for-sale/q_vodafone+modem/

Same here in Wicklow vodafone gone to the dogs
Regular internet dropouts

Sephiroth_dude

Just an update:

Broadband was working fine for a period of time no disconnects maybe one and then on friday it starts happening again and now its practically unuseable, disconnecting reconecting, vodafone say the modem is grand .

Vodafone saying now its an internal issue and because the modem isnt plugged into the main phone socket if they send out an engineer they will charge us because the modem isnt plugged into the main one and they charge for secondary socket issues or something.......so we've plugged it into my phone socket in my sisters room which ive been told by my dad is the main one as i can see the broadband cable come in from there and it goes into my brothers then from there, so we now have the modem plugged in my sisters room and we have no internet now, im guessing because that socket isnt wired up properly for broadband?

ED E

Its possible you cabled it incorrectly.

If the socket in your sisters room is a double, connect the modem directly to the left side, right side empty, NO little beige adapters(microfilters). Then wait and see if DSL comes on.

If that doesnt work/isnt the case, pictures would be helpful.

Sephiroth_dude

ED E wrote: »

Its possible you cabled it incorrectly.

If the socket in your sisters room is a double, connect the modem directly to the left side, right side empty, NO little beige adapters(microfilters). Then wait and see if DSL comes on.

If that doesnt work/isnt the case, pictures would be helpful.

Its a Single in my sisters room but we do have a double in my brothers room where the modem was , an eircom engineer installed it a few years ago and I remember he did comment on the shoddy wiring but thought that he had sorted it for us and up too that point it was just a single in my brother room, I tried the modem in both sides of the double socket in my brothers room and nada.

What would you like pictures of ?

Also the girl we were talking too today said too leave the modem plugged into my sisters room for 24hrs and she'd ring me back tomorrow afternoon? I'm guessing she probably won't though.

ED E

She's wasting your time. 24hrs makes sense for an intermittent connection, not no connection.

Your master was moved. The eircom technician back fed it. So now your brothers room is acting as the master (DSL will only work there). It becomes complicated now that the demarcation point is meant to be at the end of proper cabling from the street, not using a load of ****ty old internal bell wire.

1. Find out where the line comes in from the street. Often its the hallway, sometimes master bedroom sometimes back door, sometimes the attic.

2. Have Vodafone place a new master socket installation from OpenEir. They can put the socket in point 1 above and cut out all the crappy wiring thats decimating the broadband performance.

Sephiroth_dude

Update for ye

Well the vodafone girl never rang me.....what a surprise :rolleyes:, so we rang them back wednesday after have a day of constant reconnections and disconnections, the vodafone rep then told there was a major fault between the exchange and our house but he couldnt say where, as soon as we got off the phone it started working again......then some eir engineers came on friday, they replaced the master socket in my brothers room and said the line was fine and that it was the modem, we then phoned vodafone and he was talking too a rep and eventually the rep agreed too, so theyve sent us out a new modem at a cost of 50 euro :rolleyes.......great customer service vodafone well done :rolleyes:


So first it was the master socket and now he was telling us it was the exchange and not the modem or socket then eir engineers are telling us it none of those things but the modem...

We have no internet now at the moment was working fine up until xmas day and now when we turn off the modem and back on again all the lights are on.....ill post a pic too show ye .......so im praying the new modem will sort it....if it ever get here.

Sephiroth_dude

Any ideas what all the lights are on means?


[IMG][/img]

ED E

When you turn it on do the lights come on one at a time or there abouts? Or are they all on instantly? The latter isnt good.

Sephiroth_dude

They come on all at once, earlier in the week it was one by one but since monday they all come on at the same time.

What does it mean?

ED E

Modem is crashing.

If it boots normally power comes on then it starts components one at a time (Ethernet, Wifi, DSL, Internet, Phone). If they all come on its crashing and the LEDs just sit on steady.

Usually observed during a bad firmware update but as yours was giving trouble it may have just died.

Sephiroth_dude

ED E wrote: »

Modem is crashing.

If it boots normally power comes on then it starts components one at a time (Ethernet, Wifi, DSL, Internet, Phone). If they all come on its crashing and the LEDs just sit on steady.

Usually observed during a bad firmware update but as yours was giving trouble it may have just died.

So new modem and were good too go?

ED E

It would look that way yeah. Faulty modems are a common way to get you off the phone though so I'm always a little skeptical but in your case they likely were's spoofing.

That "Major Fault" could just be a short which wont be a big deal, but if its intermittently earthing you'll be posting here again in a day or two when it rains hard again.

Sephiroth_dude

ED E wrote: »

you'll be posting here again in a day or two when it rains hard again.

Ohhh god i hope i wont have too

HoggyRS

That modem is certainly faulty. The VF agents on the phone often tell people there are "major" faults on the line between the house and the exchange but often times they are misreading line test results as the fibre port creates a false fault reading on the insulation resistance.

Sephiroth_dude

HoggyRS wrote: »

That modem is certainly faulty. The VF agents on the phone often tell people there are "major" faults on the line between the house and the exchange but often times they are misreading line test results as the fibre port creates a false fault reading on the insulation resistance.

Ya he was disagreeing with the engineer on friday, did the test a few times, the engineer was insisting it was the modem and the rep eventually gave in and ya ok it is the modem :rollseyes:

Nonoperational

Have a spare if you want it.

Sephiroth_dude

Nonoperational wrote: »

Have a spare if you want it.

Only seeing this , appreciate the offer will keep that in mind for future , we got a new one yesterday and so for so good, lets hope it stays this way.

Nonoperational

Good stuff.