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Cancellation (within cooling off period)

retweet · 2016-11-22 19:53:01

Hi I called last week to cancel our bundle, this was within the 14 day cooling off period, I was told the equipment would be collected and a Jiffy bag would be sent out for the mobile phone. I didn't hear anything else until I called today and was told the cancellation wasn't put through. They put it through and I got an…

22-11-2016 08:53PM

#1

retweet

Registered Users, Registered Users 2 Posts: 269 ✭✭

Join Date: April 2014

Posts: 216

Hi

I called last week to cancel our bundle, this was within the 14 day cooling off period, I was told the equipment would be collected and a Jiffy bag would be sent out for the mobile phone.

I didn't hear anything else until I called today and was told the cancellation wasn't put through. They put it through and I got an cancellation email telling me it will commence within 30 days?

Has it been done properly? I don't want an early termination fee.

1

Comments

#2 23-11-2016 10:30AM

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

retweet wrote: »

Hi

I called last week to cancel our bundle, this was within the 14 day cooling off period, I was told the equipment would be collected and a Jiffy bag would be sent out for the mobile phone.

I didn't hear anything else until I called today and was told the cancellation wasn't put through. They put it through and I got an cancellation email telling me it will commence within 30 days?

Has it been done properly? I don't want an early termination fee.

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]retweet,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch.[/font]
[font=Verdana, sans-serif]Can you PM me your name & account number & I'll check this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

0
#3 25-11-2016 04:34PM

retweet

Registered Users, Registered Users 2 Posts: 269 ✭✭

Join Date: April 2014

Posts: 216

Eir: Pamela wrote: »

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]retweet,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch.[/font]
[font=Verdana, sans-serif]Can you PM me your name & account number & I'll check this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

I've sent the PM! Also, I haven't received the Jiffy bag yet.

0
#4 28-11-2016 12:47PM

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

retweet wrote: »

Eir: Pamela wrote: »

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]retweet,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch.[/font]
[font=Verdana, sans-serif]Can you PM me your name & account number & I'll check this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

I've sent the PM! Also, I haven't received the Jiffy bag yet.

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]retweet,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I'm going through my PM's now & will be back to you shortly.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

0
#5 28-11-2016 02:16PM

MaggieGeddie

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: November 2006

Posts: 1

I too cancelled our eircom account at the end of July, however I was never offered or received a jiffy bag to send the modem back, instead I was told it would be collected. Its still sitting here waiting. Can we get this sorted before Christmas, please?

0
#6 28-11-2016 05:54PM

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

MaggieGeddie wrote: »

I too cancelled our eircom account at the end of July, however I was never offered or received a jiffy bag to send the modem back, instead I was told it would be collected. Its still sitting here waiting. Can we get this sorted before Christmas, please?

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]MaggieGeddie,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]A courier will call to your home to collect this up to 14 days after cancellation. If it is not returned within this timeframe you will need to return this to -[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]eir Returns[/font]
[font=Verdana, sans-serif]PO Box 12726[/font]
[font=Verdana, sans-serif]Freepost[/font]
[font=Verdana, sans-serif]Dublin 11[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

0
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#7 09-12-2016 02:54AM

retweet

Registered Users, Registered Users 2 Posts: 269 ✭✭

Join Date: April 2014

Posts: 216

Still haven't received the Jiffy bag and the equipment hasn't been collected.

0
#8 09-12-2016 03:11AM

Atari Jaguar

Registered Users, Registered Users 2 Posts: 985 ✭✭✭

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Posts: 939

retweet wrote: »

Still haven't received the Jiffy bag and the equipment hasn't been collected.

Don't be in a hurry :rolleyes:

0
#9 10-12-2016 10:42PM

retweet

Registered Users, Registered Users 2 Posts: 269 ✭✭

Join Date: April 2014

Posts: 216

any update on this?

0
#10 12-12-2016 02:17PM

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

retweet wrote: »

any update on this?

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]retweet,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]This was sent to you the 28th. [/font]
[font=Verdana, sans-serif]I have raised this with this team & will be back to you as soon as I have an update.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

0
#11 12-12-2016 03:02PM

Atari Jaguar

Registered Users, Registered Users 2 Posts: 985 ✭✭✭

Join Date: December 2016

Posts: 939

Eir: Pamela wrote: »

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]retweet,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]This was sent to you the 28th. [/font]
[font=Verdana, sans-serif]I have raised this with this team & will be back to you as soon as I have an update.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

Ah that's shocking now over 2 weeks waiting for a bag to arrive in the post.

0
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#12 12-12-2016 03:57PM

retweet

Registered Users, Registered Users 2 Posts: 269 ✭✭

Join Date: April 2014

Posts: 216

Atari Jaguar wrote: »

Ah that's shocking now over 2 weeks waiting for a bag to arrive in the post.

4 weeks in total.

0
#13 12-12-2016 06:40PM

Atari Jaguar

Registered Users, Registered Users 2 Posts: 985 ✭✭✭

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retweet wrote: »

4 weeks in total.

Of course it is. :rolleyes:

0
#14 13-12-2016 03:36PM

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

retweet wrote: »

Atari Jaguar wrote: »

Ah that's shocking now over 2 weeks waiting for a bag to arrive in the post.

4 weeks in total.

Apologies for the delays retweet.

-Pamela

0
#15 15-12-2016 05:15PM

retweet

Registered Users, Registered Users 2 Posts: 269 ✭✭

Join Date: April 2014

Posts: 216

Hi Pamela

I received the Jiffy bag yesterday and I've posted it to you today.

I've also posted the modem and TV box to the Eir Returns freepost Address, mentioned in a post above.

Thanks!

0
#16 05-01-2017 12:52AM

retweet

Registered Users, Registered Users 2 Posts: 269 ✭✭

Join Date: April 2014

Posts: 216

Hi Pamela

I keep received messages about a bill being unpaid. I haven't received a bill from you yet. I also cannot log into my eir since the account is now closed.

0
#17 05-01-2017 12:58PM

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

retweet wrote: »

Hi Pamela

I keep received messages about a bill being unpaid. I haven't received a bill from you yet. I also cannot log into my eir since the account is now closed.

Can you PM me the account number retweet & I'll check this.

Thanks,
Pamela

0
#18 06-02-2017 12:17PM

retweet

Registered Users, Registered Users 2 Posts: 269 ✭✭

Join Date: April 2014

Posts: 216

Hi Pamela

I'm still receiving text messages about a new bill being available?

0
#19 07-02-2017 10:47AM

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

retweet wrote: »

Hi Pamela

I'm still receiving text messages about a new bill being available?

Hi retweet,

I don't seem to have received your PM. Can you send it to me again?

-Pamela

0
#20 07-02-2017 11:09AM

retweet

Registered Users, Registered Users 2 Posts: 269 ✭✭

Join Date: April 2014

Posts: 216

Eir: Pamela wrote: »

Hi retweet,

I don't seem to have received your PM. Can you send it to me again?

-Pamela

Sent! Thanks Pamela!

0
#21 07-02-2017 11:23AM

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

retweet wrote: »

Eir: Pamela wrote: »

Hi retweet,

I don't seem to have received your PM. Can you send it to me again?

-Pamela

Sent! Thanks Pamela!

Thanks retweet, I'll be back to you soon.

-Pamela

0
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#22 31-08-2017 02:46PM

retweet

Registered Users, Registered Users 2 Posts: 269 ✭✭

Join Date: April 2014

Posts: 216

I received a letter this morning from a debt collection company telling me that I owe Eircom €79.37.

Why is this? I was told many times previously that there was no balance. And, why am I finding out from a debt collection agency almost a year later?

0
#23 01-09-2017 12:25PM

eir: Adam

Closed Accounts Posts: 1,508 ✭✭✭

Join Date: March 2016

Posts: 1508

retweet wrote: »

I received a letter this morning from a debt collection company telling me that I owe Eircom €79.37.

Why is this? I was told many times previously that there was no balance. And, why am I finding out from a debt collection agency almost a year later?

Hi there,

I'm very sorry to hear this. If you PM me your account number and full name I'll take a look into this for you.

- Adam

0
#24 01-09-2017 12:40PM

retweet

Registered Users, Registered Users 2 Posts: 269 ✭✭

Join Date: April 2014

Posts: 216

eir: Adam wrote: »

Hi there,

I'm very sorry to hear this. If you PM me your account number and full name I'll take a look into this for you.

- Adam

Thanks Adam, I've sent you a PM.

0
#25 01-09-2017 02:55PM

eir: Adam

Closed Accounts Posts: 1,508 ✭✭✭

Join Date: March 2016

Posts: 1508

retweet wrote: »

eir: Adam wrote: »

Hi there,

I'm very sorry to hear this. If you PM me your account number and full name I'll take a look into this for you.

- Adam

Thanks Adam, I've sent you a PM.

Thanks for that. I'll go through my PM's shortly and I'll be back in touch with an update.

- Adam

0