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Littlewoods Ireland

  • 22-11-2016 1:19pm
    #1
    Paarthurnax
    Registered Users, Registered Users 2 Posts: 331 ✭✭


    I recently purchased some goods to the value of €600 approx, the item was in stock on their website and completed the order there and then, I received my order confirmation email with estimated delivery time being 1st,2nd Dec or before. I was in touch with littlewoods web support today as I was unavailable to collect on those 2 particular days an requested a later date. was told this was not possible. I asked why and she could give no explanation, but later out of the blue stated that my order had been cancelled anyway as i was no longer in stock. I'm not to happy, an advice on how to proceed. I would have expected an email telling me the product was unavailable at the least. Very poor service.
    Tagged:


Comments

  • #2
    Paarthurnax
    Registered Users, Registered Users 2 Posts: 331 ✭✭Paarthurnax


    Here is my webhelp

    info: at 12:31:33 Thank you for choosing Littlewoods Ireland, an adviser will be with you shortly. info: at 12:31:55 You are now chatting with Melissa. info: at 12:31:55 ** Please do not share your credit card information, security code or CVV during this chat ** Melissa: at 12:32:01 Hello, you're chatting with Melissa, one of the Littlewoods Ireland online customer service experts, how may I help you today? Will: at 12:32:24 I recently placed an order Will: at 12:32:31 605359302284 Melissa: at 12:32:55 Hi there, Will, I hope you are well? Will: at 12:33:48 My estimated delivery date is 1st 2nd Dec but I will not be available to meet the delivery on those days as I will be in hospital Melissa: at 12:34:10 Ah I am sorry to hear this, Will. Will: at 12:34:23 Would it be possible to delay the delivery untill the next working day Melissa: at 12:34:26 Is it a large item that is going to be sent? Will: at 12:34:48 Large item requiring two people to lift Melissa: at 12:35:42 Let me see what I can do. Melissa: at 12:35:43 I'll send you a secure form to complete which will show in the chat shortly. If you can fill this out for me, I can take a look into the account for you. Will: at 12:35:58 ok, thanks Melissa: at 12:36:12  The agent has sent you a secure form:Littlewoods Ireland Account Verification Form Melissa: at 12:36:16 Great. Will: at 12:37:21 filled and sent Melissa: at 12:38:00 Thank you. Melissa: at 12:38:39 Is the item the Alderley bedroom furniture? Will: at 12:38:45 yes Melissa: at 12:39:38 Thanks for confirming. Sadly there is nothing that I can do to amend this delivery date or time. All I can do is make sure your phone numbers are correct on the account, so when the carrier calls you, you might be able to rearrange delivery with them. Will: at 12:41:42 Thats not very helpful, but ill have to work around it some way. Has the delivery been dispatched. Melissa: at 12:43:30 Will, I have just checked again, and I can see that your order has actually been cancelled. This means it wont be sent and you should have a refund after a few days. I am so sorry, but at least that means you can re­order for a different date now. Will: at 12:44:03
    Why has it been cancelled, i never requested this. Melissa: at 12:44:42 It is because the item unexpectedly was out of stock quicker than we thought, and we aren't getting it back in any time soon. Will: at 12:46:11 It was in stock when i ordered it , why wasnt i notified of this, why was i sent a delivery estimate date email and order confirmation Melissa: at 12:46:53 I am sorry, Will. It went out of stock rather quick. info: at 12:47:03 Please wait while I transfer the chat to Zongezile. info: at 12:49:03 All our Representatives are currently assisting others. Thanks for your patience. info: at 12:51:03 All our Representatives are currently assisting others. Thanks for your patience. info: at 12:52:27 You are now chatting with Melissa. info: at 12:52:27 ** Please do not share your credit card information, security code or CVV during this chat ** info: at 12:52:39 Please wait while I transfer the chat to Qieyaam. info: at 12:52:40 You are now chatting with Qieyaam. info: at 12:52:40 ** Please do not share your credit card information, security code or CVV during this chat ** Qieyaam: at 12:52:44 Hello, you're chatting with Qieyaam, one of the Littlewoods Ireland online customer service experts, how may I help you today? Will: at 12:54:41 Do i have to explain all this again from the beginnig! Ive already wasted 20 minutes. CAn i ask you what your role is with littlewoods Qieyaam: at 12:55:21 Good afternoon. I trust you doing well today. Qieyaam: at 12:55:30 How can I be of assistance? Will: at 12:56:24 I ll just go by customer complaints it will be simpler. Will: at 12:57:53 I oreder a product last week was in stock at the time, got confirmation of delivery date via email, telling me it would be delivereed 1st,2nd dec Will: at 12:58:57 I was on to your previous colleague in relation to this and she informs me that my order has been cancelled due to being out of stock Qieyaam: at 12:59:27 I do apologize for this. Will: at 12:59:35 I recieved no email notification or explanation for this and therefore i am very unhappy Will: at 13:00:45 Can you give me a contact where i can file a formal complaint Qieyaam: at 13:01:32 I am sorry for that. Normally we do notify our customers when a order is cancel due to stock availability. You more than welcome to call 0344 822 2321. Will: at 13:02:39 I would prefer not to waste money on international calls, so can i have an email address. Qieyaam: at 13:03:39 I do apologize you can use 018 112 222. I am afraid we do not have an email portal available any longer. Will: at 13:06:07
    I see i am wasting my time here, i have saved all necessary documentation relating to the transaction, including these web help sessions. So thanks Will: at 13:06:28 I will be taking this matter further. Qieyaam: at 13:06:45 You're welcome. Once again my apologies for this. Will: at 13:08:44 Its not your fault, but your company is flawed an is false advertising. I will go through my consumer watchdog for advice. Also shop elsewhere if this is the quality of service. Will: at 13:08:55 Thanks for your time


  • #3
    BeardySi
    Registered Users, Registered Users 2 Posts: 1,708 ✭✭✭BeardySi


    Voice your displeasure to Littlewoods for their poor communications and move on with your life. Providing you get your 600 refunded at least...

    While a decent retailer might offer some credit or something as a gesture, they're not obliged to give you anything beyond the refund for the cancelled order.


  • #4
    Paarthurnax
    Registered Users, Registered Users 2 Posts: 331 ✭✭Paarthurnax


    Treadhead wrote: »
    Voice your displeasure to Littlewoods for their poor communications and move on with your life. Providing you get your 600 refunded at least...

    While a decent retailer might offer some credit or something as a gesture, they're not obliged to give you anything beyond the refund for the cancelled order.
    I agree with you 100% wasted enough time with them really, it's just frustrating. I'll wait till after Xmas might get some better luck in the sales.


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