READ BEFORE POSTING TECHNICAL QUERIES PLEASE

Boards.ie: Mark

Hi all,

Been talking with the tech guys about how errors are reported, and it would help everyone involved (yourselves included as it could help us get to the root of issues) if you could do the following.

Before submitting a technical error, please take the following steps to attempt to resolve it:

• Clear cache and cookies
• Restart your browser
• Try a different browser
• Try incognito mode
• Restart your machine
• Try a different computer
• Helpful link: https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors

Should that not work, please include as much information as possible, including but not necessarily limited to:

• The URL of the page you were on when the error occurred
• Steps to reproduce the process
• Screenshots
• What you expected to happen
• What actually happened
• The results of the Diagnostics page - please delete the IP address line (not currently working after the migration)
• Whether you are using the Legacy or Responsive site
• Whether you are based in Ireland or overseas
• Whether you are in an office / operating behind a proxy/firewall