Window

sweet 78

I have a problem with trible glazed glass .
When the sun light hits the glass it shows white dust line inbetween the the glass.
I have this glass changed 2 times now and 2 windows are on there 3rd set of units.
Any body have advise as the supplier will replace again but I no I will have the same problem as they are coming from the same factory
This is a new house windows less that 2 years old supplier tell me they have never seen this before
Anybody help me on what to do what is my options see photo attached

Mellor

From the photo it just looks like its reflecting something in the room, with a little hazing. Might look different in person

sweet 78

When up close you can see a line of dust sitting inbetween the glass as shown on the photoif becomes clear when the sun

sweet 78

When up close you can see a line of dust sitting inbetween the glass as shown in the photo becomes clear when the sun hits the glass not a reflection i which it was a reflection have had 20 glass units replaced some on the 3rd round but where do u stop

fatty pang

There are several causes but the only solution is replacement of the affected units. The most common cause is the type of LowE coating used. Hard-coats (such as K-glass) by their nature have a known propensity to display this problem.
The other cause is poor quality control by the manufacturer. The tempering furnace may need a service. If you are experiencing a vertical stripe of haze this would be my guess. If the stripe ‘moves’ with where the direct sunlight is falling on then it’s more likely you have a hard-coat issue.
Solutions – replacement of glazing units with soft-coat LowE units or use the same coating but have the units made in a different facility.

sweet 78

Thanks for replying.
I have have some glass replaced 2 times and 2 windows are on the 3rd glass replacement.
The company has say they will replace glass again.
But it will come for the same place and will have the same problem.
I have had problems from first day with this company which is going on over a year and a half .
I asked for a different glass company to make them but they said no unless I pay for it .
Would u have any advice on what to do.
Would be very great full.

fatty pang

Having replaced the glass on several occasions - de facto, they recognise there is a problem. The same problem still exists and they will not fix it. Small Claims Court is good for €2k. That should cover you to go elsewhere to get replacements of merchantable quality.

sweet 78

Should I get a cost to replace these units by another company first and then go after them with the cost

Mellor

sweet 78 wrote: »

Should I get a cost to replace these units by another company first and then go after them with the cost

No. It's their defect, they have the right to try rectify it.
More importantly, the "cost" another company will charge you, is not the "cost" of the defect for the other company

sweet 78

But how many times can u leave a company change the glass they are telling me that I my house is the only house that is showing this problem which I don't believe and that the factory has no problem some glass is on the 3rd round to be fair the photo shows it clearly the window company is saying they can't see this on the photo

fatty pang

To say your “house is the only house that is showing this problem” is nonsense - the industry is well aware of this issue;

http://uk.saint-gobain-glass.com/content/why-do-i-have-haze-appearance-my-windows

http://geiglass.com/wp-content/uploads/2013/10/Low-E-Haze.pdf

sweet 78

Just checked glass cert states soft coat 4-14