Playstation 4 Network - anyone have a contact number??

runningbuddy

Just checked my Visa folks and a substantial amount of money has been taken out of my AIB Visa:(...bought one download for my son last week, costing €5 but they have debited my account for much more than that. Anyone have a number please?? thanks folks

Kimbot

runningbuddy wrote: »

Just checked my Visa folks and a substantial amount of money has been taken out of my AIB Visa:(...bought one download for my son last week, costing €5 but they have debited my account for much more than that. Anyone have a number please?? thanks folks

Please have a read of this thread:

http://www.boards.ie/vbulletin/showthread.php?t=2057671091

As for a number for sony, it might be easier to use the online support tool

runningbuddy

Thanks jonny....all I bloody need coming up to xmas

Kimbot

runningbuddy wrote: »

Thanks jonny....all I bloody need coming up to xmas

Dont worry, if it was a hack etc you will be refunded and it shouldnt take too long.

runningbuddy

Feck it...I downloaded Rocket League for €5 for my 9 year old. However, my CC details were saved and he made a load of in purchases....rang PS4 Network helpline and they weren't much help. They said "it happens" all the time...just said to remove the card details .......:mad:

Kimbot

runningbuddy wrote: »

Feck it...I downloaded Rocket League for €5 for my 9 year old. However, my CC details were saved and he made a load of in purchases....rang PS4 Network helpline and they weren't much help. They said "it happens" all the time...just said to remove the card details .......:mad:

Thats the problem with having your card details on an account a child has access to, they dont understand about paying for things etc and wouldnt know they are spending all your money. Sony wont refund if the items have been used in the game etc I think thats in their T&C's

runningbuddy

Cheers jonny...it's weird though because the exact dates and times that it was used was when my son was at childminer...PS4 Network have no explanation for this...

Kimbot

runningbuddy wrote: »

Cheers jonny...it's weird though because the exact dates and times that it was used was when my son was at childminer...PS4 Network have no explanation for this...

Can you prove the child was not in the home near the PS4 at the times the stuff was purchased? If so I would get it to Sony because if they run the IP address it might not have been your PS4 that purchased the items.

Penn

runningbuddy wrote: »

Cheers jonny...it's weird though because the exact dates and times that it was used was when my son was at childminer...PS4 Network have no explanation for this...

Do you know what the money was spent on? As in, were they stuff he might have bought or been interested in as opposed to stuff for games he wouldn't play or doesn't have?

runningbuddy

Cheers guys...Yep... it was mid term and I was in work, he was def at his childminder!! I purchased Rocket League for him, €5. Then he seems to have purchased a slew:eek: of in game things.....

Kimbot

runningbuddy wrote: »

Cheers guys...Yep... it was mid term and I was in work, he was def at his childminder!! I purchased Rocket League for him, €5. Then he seems to have purchased a slew:eek: of in game things.....

In that case I would fight it with Sony, get the child minder to maybe write a letter confirming that the child was with them during those times and if you were in work maybe a print out of your clockins etc might just help sway them.

Penn

runningbuddy wrote: »

Cheers guys...Yep... it was mid term and I was in work, he was def at his childminder!! I purchased Rocket League for him, €5. Then he seems to have purchased a slew:eek: of in game things.....

Only other thing I could think of would be if he purchased them through the app or the website, but if he's 9, probably unlikely. Then again, if they're items for Rocket League and he just got Rocket League, it doesn't seem likely there was a hack or anything.

It's a strange one alright...

runningbuddy

Thanks folks....yeah I argued with the customer service rep and he insisted that they come from our PS4. Will ask him to run the IP address because it def seems dodgy to me...:(

runningbuddy

Penn wrote: »

Do you know what the money was spent on? As in, were they stuff he might have bought or been interested in as opposed to stuff for games he wouldn't play or doesn't have?

Penn, thanks...I purchased Rocket League for €5..some age appropriate game. Everytime he got a "high score"....he was asked if he wanted to continue to another level, that then cost money...hence I'm fleeced!!

MarkR

Ouch. Should be a cap on those types of purchases. You have my sympathies. I've heard of cases where 10k+ was spent!

Penn

From having a read of things, it seems like Rocket League has a loot crate system, whereby every so often you get rewarded with crates with special items in them. However, you have to pay a fee to unlock the crate. It's say it's likely that's what's happened.

runningbuddy

MarkR wrote: »

Ouch. Should be a cap on those types of purchases. You have my sympathies. I've heard of cases where 10k+ was spent!

I'm always so careful about this ****.....I didn't save my CC details but somehow it happened....thanks Mark

macnug

I have just got an email to say watch dogs 2 has been purchased without my knowledge. My 10yo was playing the PlayStation at the time, but he swears he didn't purchase it. I have since removed my PayPal account and changed my password in case its a hack. Will I be refunded for this if it turns out to be my 10yos fault, haven't downloaded the game or anything?

Nonoperational

No.

macnug

Right. And my other question is, if my account is hacked, will the account be closed down?

F1ngers

macnug wrote: »

Right. And my other question is, if my account is hacked, will the account be closed down?

Was your son using your account at the time?
Same account can't be logged in on two consoles(I got logged out of my launch console when I logged into my pro).

If your son has his own sub-account, set it up so that he can't make any purchases.
If your son was logged in on his account, then it seems as though your account was compromised.

Do you have 2-step verification turned on?
Do it now.

Set up your account so that you need to input a password to confirm purchases. I had to do this after I bought GTA V with my remote...:o

EDIT:
Log into your account and check to see if there are any extra consoles associated to it.

Varik

macnug wrote: »

I have just got an email to say watch dogs 2 has been purchased without my knowledge. My 10yo was playing the PlayStation at the time, but he swears he didn't purchase it. I have since removed my PayPal account and changed my password in case its a hack. Will I be refunded for this if it turns out to be my 10yos fault, haven't downloaded the game or anything?

I think you can as it's not been downloaded but not sure.

macnug

F1ngers wrote:

Was your son using your account at the time? Same account can't be logged in on two consoles(I got logged out of my launch console when I logged into my pro).

Yea we just have the one account and it was on at the time, been meaning to create a sub account for him. So basically there is no way the account could be hacked then. Must have been him, thanks for your help.

F1ngers

macnug wrote: »

Yea we just have the one account and it was on at the time, been meaning to create a sub account for him. So basically there is no way the account could be hacked then. Must have been him, thanks for your help.

In this instance, no hack.
Set up password for purchases and 2-step verification for logging in.

ItsHoggie

How do you check what consoles are associated with your account?

F1ngers

ItsHoggie wrote: »

How do you check what consoles are associated with your account?

Go to account settings, devices, playstation systems, info will be there.

Taltos

F1ngers wrote: »

Go to account settings, devices, playstation systems, info will be there.

Or from a PC

https://account.sonyentertainmentnetwork.com/login.action

ItsHoggie

Cheers lads