Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

How do I go about doing a chargeback

  • 09-11-2016 10:15pm
    #1
    K3v
    Registered Users, Registered Users 2 Posts: 225 ✭✭


    I signed up in July to a new internet provider, paying €100 deposit for installation. I was told to expect connection by September/October @ latest. I cannot get through to customer service on the phone; constantly being put on hold & no reply to any of my emails.

    How do I go about doing a chargeback for my €100?


Comments

  • #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    K3v wrote: »
    I signed up in July to a new internet provider, paying €100 deposit for installation. I was told to expect connection by September/October @ latest. I cannot get through to customer service on the phone; constantly being put on hold & no reply to any of my emails.

    How do I go about doing a chargeback for my €100?
    Hi K3v,

    Thanks for contacting us here on Boards. 

    You can claim a chargeback for this transaction by filling in a Transaction Dispute form. You can find this form on our website here. Please make sure that you include any correspondance you mention you have sent to the provider, as proof that you have tried to resolve this with them first. 
    Please let us know if we can help with any other query.

    Thanks,
    Sarah


Advertisement