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Why are Irish Water systems down during working hours for maintenance?

  • 28-10-2016 2:10pm
    #1
    daheff
    Registered Users, Registered Users 2 Posts: 5,933 ✭✭✭


    Seems to be a completely idiotic thing to do? Why schedule maintenance during your alleged opening hours so that customer service cannot provide customer service?


    Please provide a named individual (email address & physical address) to whom a formal complaint can be lodged.


Comments

  • #2
    Irish Water: Daniel
    Closed Accounts Posts: 45 ✭Irish Water: Daniel


    Hi daheff,

    Thank you for your query. 

    Sometimes maintenance is necessary during working hours due to circumstances beyond our control. We do apologize for any inconvenience caused. 

    To make a billing or general complaint, you can call 1850 448448 or +3531 707 2824. Our lines are open 8am - 8pm Monday to Friday and 9am to 5:30pm on Saturday.

    You can also email your complaint to customerservice@water.ie

    We also have a postal channel for complaints. 
    The address is:

    Customer Complaints Team,
    Irish Water,
    PO Box 860,
    South City Delivery Office,
    Cork City.

    If you wish to make a complaint via the social media channel, please send your query by PM with the following details, we will be more than happy to help you:


    - Name;
    - Address;
    - Contact Number; and
    - Confirmation that you are the account holder.

    As soon as we receive these details, we will look into your query straight away.

    For more information on the complaints process and channels, please visit: https://www.water.ie/contact-us/household/customer-complaints/

    Thanks, 
    Daniel


  • #3
    daheff
    Registered Users, Registered Users 2 Posts: 5,933 ✭✭✭daheff


    Irish Water: Daniel wrote: »
    Hi daheff,

    Thank you for your query. 

    Sometimes maintenance is necessary during working hours due to circumstances beyond our control. We do apologize for any inconvenience caused. 

    To make a billing or general complaint, you can call 1850 448448 or +3531 707 2824. Our lines are open 8am - 8pm Monday to Friday and 9am to 5:30pm on Saturday.

    You can also email your complaint to customerservice@water.ie

    We also have a postal channel for complaints. 
    The address is:

    Customer Complaints Team,
    Irish Water,
    PO Box 860,
    South City Delivery Office,
    Cork City.

    If you wish to make a complaint via the social media channel, please send your query by PM with the following details, we will be more than happy to help you:


    - Name;
    - Address;
    - Contact Number; and
    - Confirmation that you are the account holder.

    As soon as we receive these details, we will look into your query straight away.

    For more information on the complaints process and channels, please visit: https://www.water.ie/contact-us/household/customer-complaints/

    Thanks, 
    Daniel
    hi Daniel

    I was advised on friday that the reason the maintenance was scheduled during office hours was because they wouldnt pay overtime for IT staff to work outside those hours. 


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