Pure Telecom ?

docker.io

So i got a knock at the door, and it was a sale guy from PureTelecom, at first he was asking me question without telling me who he was with,

so after a while he told me he was with puretelecom i am currently with Virgin, I said i'll have to think about moving, and he said i just take your name for refernce before i knew it he was on the phone signing me up.

I didn't give him my ISBAN Number.
do they ring me within seven days to make sure i want to sign up or what is the story will i have to ring them tomorrow about cancelling the order ?
or am i under contract already with them >

degsie

Again...

docker.io

Funny thing is that virgin isn't under my name so I don't have the right to switch as the account is not under my name good luck trying to get my bank details

ItHurtsWhenIP

docker.io wrote: »

Funny thing is that virgin isn't under my name so I don't have the right to switch as the account is not under my name good luck trying to get my bank details

Virgin owns their own infrastructure and nobody can re-sell it.

So Pure are not switching Virgin. It sounds like they're providing you with a separate broadband package which will be delivered over a phone line (that they will probably get Open eir to install). So you will have two high speed broadband services at your house, you lucky, lucky bast@rd! :eek::rolleyes::D

I would recommend a call to the Pure people in the morning and cancel the order before things get out of hand. Get the cancellation in writing too.

PUREfustration

If you are looking for pure disappointment and pure frustration then Pure Telecom truly delivers, if you are looking for Fibre Broadband, keep looking.
I was pleasantly surprised to hear from one of their field sales reps that Fibre Broadband with 1000 Mb/s is newly available in my area (Cork City). That speed was the only reason I decided to switch. The sales rep assured me that the offer really is for 1000 Mb/s, newly developed network on my street, limited connections per street, act fast or there will be no spot left (20 sockets per street). I silence the little voice in the back of my head that said it s too good to be true, don t do it and signed the contract.
Since the current connection was on my roommates name, she cancelled her contract, just in case. A few days later, after signing, a letter arrives confirming the order with another page with the Universal Account Number on it.
A few weeks go by and nothing, suddenly no more internet, the contract with the previous ISP was terminated. So I check the letter again they sent me and on the second page, with the UAN, the mention that there is an issue with the order and I should contact them and they will also contact me regarding the issue. Of course, they never did and I wasn t aware of a problem since I thought the letter was just a confirmation of the order.
So this is about 3-4 weeks after the sign up. The next business day I call their customer service, they tell me the UAN is incorrect. After checking that the UAN is correct, I call back and then they need the line phone number to process the order. I give them that as well. A few more days pass and I call them again since no one called me back, although they said they will.
Now they tell me that they need to take ownership of the landline from Eir since there isn t an active contract on the line, it goes back to Eir. This process can take up to 21 days. I politely asked to escalate this since I without internet and I ordered over a month ago. The customer care agent promises to deal with it and call me back. Of course he didn t call me back. Actually none of the agent did, although they all promised to do so.
2 days later I call again to check if all is good now with the activation. Finally some light at the end of the tunnel- all good on the back-end and I even have an appointment for a technician to come and set it up. He was supposed to come in 2 weeks. Again I asked to escalate and get me a better date since I m without internet for 2 weeks now and don t want to wait another 2.
Just in case, I send a complaint to their complaints email in hopes of getting a faster installation time describing my whole ordeal thus far. I get a response where I m told that 1000 Mb/s isn t available at my address, best they can do is 70! 70 Mb/s !!!??? That s 3 times slower than I had, why would I want that? I ask if they can at least match the speed I had but they can t even do that.
I cancelled the order now. In short: sales rep will lie to you; if something is wrong, they will not call you; if they say they will call you back, they will not (customer service). Worst customer experience ever. Will never consider to use any of their services in the future and will try to warn as many potential new customers as I can.
It s a bit long now but I hope it helps someone to make a better decision than I did.

Kristopherus

PUREfustration wrote: »

If you are looking for pure disappointment and pure frustration then Pure Telecom truly delivers, if you are looking for Fibre Broadband, keep looking.
I was pleasantly surprised to hear from one of their field sales reps that Fibre Broadband with 1000 Mb/s is newly available in my area (Cork City). That speed was the only reason I decided to switch. The sales rep assured me that the offer really is for 1000 Mb/s, newly developed network on my street, limited connections per street, act fast or there will be no spot left (20 sockets per street). I silence the little voice in the back of my head that said it s too good to be true, don t do it and signed the contract.
Since the current connection was on my roommates name, she cancelled her contract, just in case. A few days later, after signing, a letter arrives confirming the order with another page with the Universal Account Number on it.
A few weeks go by and nothing, suddenly no more internet, the contract with the previous ISP was terminated. So I check the letter again they sent me and on the second page, with the UAN, the mention that there is an issue with the order and I should contact them and they will also contact me regarding the issue. Of course, they never did and I wasn t aware of a problem since I thought the letter was just a confirmation of the order.
So this is about 3-4 weeks after the sign up. The next business day I call their customer service, they tell me the UAN is incorrect. After checking that the UAN is correct, I call back and then they need the line phone number to process the order. I give them that as well. A few more days pass and I call them again since no one called me back, although they said they will.
Now they tell me that they need to take ownership of the landline from Eir since there isn t an active contract on the line, it goes back to Eir. This process can take up to 21 days. I politely asked to escalate this since I without internet and I ordered over a month ago. The customer care agent promises to deal with it and call me back. Of course he didn t call me back. Actually none of the agent did, although they all promised to do so.
2 days later I call again to check if all is good now with the activation. Finally some light at the end of the tunnel- all good on the back-end and I even have an appointment for a technician to come and set it up. He was supposed to come in 2 weeks. Again I asked to escalate and get me a better date since I m without internet for 2 weeks now and don t want to wait another 2.
Just in case, I send a complaint to their complaints email in hopes of getting a faster installation time describing my whole ordeal thus far. I get a response where I m told that 1000 Mb/s isn t available at my address, best they can do is 70! 70 Mb/s !!!??? That s 3 times slower than I had, why would I want that? I ask if they can at least match the speed I had but they can t even do that.
I cancelled the order now. In short: sales rep will lie to you; if something is wrong, they will not call you; if they say they will call you back, they will not (customer service). Worst customer experience ever. Will never consider to use any of their services in the future and will try to warn as many potential new customers as I can.
It s a bit long now but I hope it helps someone to make a better decision than I did.

So you posted the above in the other thread as well. Just wait till you start dealing with the other providers, then your moaney tune will change. All providers' sales people are profit driven and will have targets to achieve. Its when you go back to CS to query something that you find out how real life actually is.