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ordered multiroom with bundle online but it wasn't installed

Keith C · 2016-10-25 13:18:48

Hi Just joined eir and bought bundle online incl multiroom. Received confirmation email but multiroom wasn't mentioned and price was cheaper. Queried with live chat who said they could see I ordered it and price was lower as they had applied discounts. When engineer arrived to install he said multiroom wasn't on his job…

25-10-2016 1:18pm

#1

Keith C

Registered Users, Registered Users 2 Posts: 1,121 ✭✭✭

Join Date: March 2006

Posts: 1009

Hi
Just joined eir and bought bundle online incl multiroom. Received confirmation email but multiroom wasn't mentioned and price was cheaper. Queried with live chat who said they could see I ordered it and price was lower as they had applied discounts. When engineer arrived to install he said multiroom wasn't on his job list. Can a rep private message me so I can reply with account number to check this out?

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Comments

#2 25-10-2016 2:36pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Keith C wrote: »

Hi
Just joined eir and bought bundle online incl multiroom. Received confirmation email but multiroom wasn't mentioned and price was cheaper. Queried with live chat who said they could see I ordered it and price was lower as they had applied discounts. When engineer arrived to install he said multiroom wasn't on his job list. Can a rep private message me so I can reply with account number to check this out?

Hi Keith C,

I have sent you a PM.

Thanks,
Pamela

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#3 25-10-2016 3:08pm

Keith C

Registered Users, Registered Users 2 Posts: 1,121 ✭✭✭

Join Date: March 2006

Posts: 1009

Eir: Pamela wrote: »

Hi Keith C,

I have sent you a PM.

Thanks,
Pamela

Thanks Pamela have replied

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#4 25-10-2016 3:26pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Keith C wrote: »

Eir: Pamela wrote: »

Hi Keith C,

I have sent you a PM.

Thanks,
Pamela

Thanks Pamela have replied

Thanks Keith C,

-Pamela

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#5 27-10-2016 1:18pm

Keith C

Registered Users, Registered Users 2 Posts: 1,121 ✭✭✭

Join Date: March 2006

Posts: 1009

Eir: Pamela wrote: »

Thanks Keith C,

-Pamela

Hi Pamela I emailed you you copies of online chats with eir reps.
Thanks

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#6 27-10-2016 1:50pm

eir: Stacey

Closed Accounts Posts: 186 ✭✭

Join Date: March 2016

Posts: 183

Hi Keith, thanks for sending this on. Pamela is currently out of office however I will request she look into this first thing in the morning & update you as soon as possible. Stacey

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#7 01-11-2016 10:51am

Keith C

Registered Users, Registered Users 2 Posts: 1,121 ✭✭✭

Join Date: March 2006

Posts: 1009

Any update yet?

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#8 01-11-2016 3:09pm

eir: Stacey

Closed Accounts Posts: 186 ✭✭

Join Date: March 2016

Posts: 183

Keith C wrote: »

Any update yet?

Hi Keith C,

I can see Pamela is still chasing this up for you. Once she has an update she will come back to you here.

Stacey

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