Last Week's Top Five Queries (Week Ending 17.10.2016 - 21.10.2016)

Irish Water: Amy A

[font=Verdana, sans-serif]1) Waiting weeks for emergency repair[/font]
[font=Verdana, sans-serif]If you would like us to follow up on anything for you, please provide the following details by PM:[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-      [/font]Name;
[font=Verdana, sans-serif]-      [/font]Address; and
[font=Verdana, sans-serif]-      [/font]Contact number.
 
2) Moved House
If you’ve recently moved properties and need to update your details, we can help. Please send the below via PM and we can assist you.
 
-Name;
-Address;
-Contact telephone number and
-Confirmation that you are the account holder.



3) I WANT MY BILL ASAP HOW CAN I GET IT I NEED IT URGENTLY
[font=Verdana, sans-serif]If you would like to receive a copy of your bill, please send your query by PM, with the following details, and we will be more than happy to help you:[/font][font=Verdana, sans-serif]

- Name;
- Address;
- Contact Number; and
- Confirmation that you are the account holder.[/font]
 
4) [font=Verdana, sans-serif]Water Quality Limerick City query[/font]
[font=Verdana, sans-serif]We can confirm that this supply has had no Pesticide exceedances in either 2015 or to date in 2016.[/font][font=Verdana, sans-serif]

There was one exceedance for MCPA detected from a sample taken in September 2014 and we can also confirm that there has been no Cryptosporidium exceedances on this supply from January 2014 to date.
You can also click [/font][font=Verdana, sans-serif]here[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]for more information on water quality.[/font]


[font=Verdana, sans-serif]5) Check for Leaks Letter[/font]

Water meters are fitted with a constant flow alarm, which will alert Irish Water if there is an excessive amount of water being used at a property throughout a 48 hour period.

Irish Water will notify metered customers if the water meter for their home indicates that there may be a leak on their property. This notification will provide advice and information on the steps to identify the location of that leak. Customers are asked to complete four simple checks around their home to identify if they have an internal plumbing issue which may be causing the constant flow of water to their property. Customers must:

- Check the toilet for a constant sound of water running from the cistern;
- Check the water storage tank to see if it is refilling when water appliances are not in use;
- Check all household and external taps for drips and
- Check water consuming appliances for plumbing issues such as dripping joints.

After completing these checks, if an internal leak cannot be identified, customers are advised to contact us to request a free leak investigation. We will carry out some simple checks over the phone to determine if we can complete a leak investigation survey.