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how to get a reply from Tesco Customer Services

  • 21-10-2016 11:07am
    #1
    tuisginideach
    Registered Users, Registered Users 2 Posts: 2,100 ✭✭✭


    I have had 8 automated replies from Tesco.ie (since 21 Sept) saying they'll try to respond to me within 24 hrs 'unless they're busy', 3 email replies from named people who each asked 1 simple question to which I sent the reply, 1 letter enclosing a €10 voucher in compensation for faulty goods - which had no money on it when I handed it in at checkout. I have phoned Customer Service twice and waited over 5 mins and over 7 mins without ever being connected to a Custmer Service agent - listening to their ads 4 and 5 times telling me 'every little helps'.

    Does anyone know how to get to speak to an actual person in Customer Services, if such exists.


Comments

  • #2
    2RockMountain
    Banned (with Prison Access) Posts: 1,012 ✭✭✭2RockMountain


    I've found them to be fairly responsive on Twitter.


  • #3
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    I contacted them several times on email and twitter, emails does take a couple of days to reply, sometimes faster, but Twitter is always on the same day.


  • #4
    tuisginideach
    Registered Users, Registered Users 2 Posts: 2,100 ✭✭✭tuisginideach


    Oops - i'm too old for twitter ....


  • #5
    endofrainbow
    Registered Users, Registered Users 2 Posts: 2,839 ✭✭✭endofrainbow


    Customer Service was SO much better when they were based in Cardiff.


  • #6
    tuisginideach
    Registered Users, Registered Users 2 Posts: 2,100 ✭✭✭tuisginideach


    Interestingly, I got an email from them at 5pm yesterday (Sunday) apologising for the delay and saying they had upped the compensatory voucher to €30. I haven't tried it yet to see is the money on it this time around.


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  • #7
    tuisginideach
    Registered Users, Registered Users 2 Posts: 2,100 ✭✭✭tuisginideach


    Well, the €30 is on the card this time. Happy days!


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