FTTP. What happens when the public road to premises duct is blocked

ressem

Hi,
  the Open Eir people were putting in fibre in a workplace area. The ducting between the main road and the building was blocked (probably due to a 3rd party private car park being paved over a corner of it.)

1)
So what can be done. Is it our responsibility to try to get a replacement duct installed. 

2)
Is there any service that can inspect and clear the existing duct, containing an active eircom line within, to see whether it's just mud, or a collapsed duct?

3)
If it was cleared, can Eir just request a return visit from OpenEir?

Thanks in advance.

Eir: Pamela

ressem wrote: »

Hi,
  the Open Eir people were putting in fibre in a workplace area. The ducting between the main road and the building was blocked (probably due to a 3rd party private car park being paved over a corner of it.)

1)
So what can be done. Is it our responsibility to try to get a replacement duct installed. 

2)
Is there any service that can inspect and clear the existing duct, containing an active eircom line within, to see whether it's just mud, or a collapsed duct?

3)
If it was cleared, can Eir just request a return visit from OpenEir?

Thanks in advance.

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]ressem,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. Do you have the order number for this installation?[/font]
[font=Verdana, sans-serif]I would like to take a look at the technician's notes in relation to this. For data protection reasons can you PM it to me?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Unfortunately we would be unable to recommend a contractor that can complete this work for you. As soon as the duct is unblocked, just let us know and we will arrange for a technician to complete this installation. :) [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]

[font=Verdana, sans-serif]Pamela[/font]

ressem

Thanks Pamela,
  the service wasn't ordered, though any number of requests have been placed in the past. Open Eir installed a powered cabinet nearby along the road and within days 3 Open Eir vans were attempting to run the fibre cable to the door of each premises in the area. 

Understandable that Eircom can't suggest a contractor, but is there a particular type of clearing service that Eircom recommends for an Eircom duct that won't damage the cable or any draw strings? Or a qualification for registered contractors that can connect a new duct to an Eircom manhole, with an install of ducting that Open Eir will not reject?

Sorry, I know it's estoric information, and I'd avoid asking if I could...

The closest I've found are proposal documents on OpenEir's site for 
www.openeir.ie/WorkArea/DownloadAsset.aspx?id=2061
for sub-ducts

ED E

Try the guys at [font=Walsheim-Regular, Arial, sans-serif] [/font][font=Walsheim-Regular, Arial, sans-serif]plantalterations@eir.ie[/font] who deal with issues like these, the reps on here mainly represent Eir not OpenEir.

Eir: Pamela

ED E wrote: »

Try the guys at [font=Walsheim-Regular, Arial, sans-serif] [/font][font=Walsheim-Regular, Arial, sans-serif]plantalterations@eir.ie[/font] who deal with issues like these, the reps on here mainly represent Eir not OpenEir.

Thanks  ED E,


-Pamela 

ressem

Thanks ED E.
But communicating with that address directs me back to the business accounts desk, and as they have no record of a customer-placed order, they don't help.

So we're back to trying to diagnose and fix the duct ourselves without a specification or guidelines, hopefully not make a bags of it, and then contact the "Eircom Plant & Repairs" department at 1850245424?