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Pc crashing and turning off

  • 08-10-2016 6:24pm
    #1
    Potential-Monke
    Registered Users, Registered Users 2 Posts: 14,382 ✭✭✭✭


    So I haven't used my pc in about a week as my TV is gone for repair. I'm house sitting and I've just connected it to his new Samsung 4k. I had an LG 4k. Anyway, everything worked fine, turned on and logged in. Went to do something else and when I came back the pc was off. Strange I thought. Turned it back on, mo error messages, onto youtube and threw on a song. About 2 minutes later, that sound of audio just freezing loudly, and pc turned off.

    Turned it back on, took about 4 times as long to get to the log on screen, and it was changing from the windows abs loving logo to a black screen. Got to a screen with :( and Something went wrong, please wait while we gather some information and we will restart. Then it powered off and stayed off. Turned it back on again, tried to go into settings to safe mode, didn't get there in time, Windows logo and loading, black screen, powered off.

    I'm reluctant to try again as it seems to be powering off quicker each time since the second time.

    Windows 10 Pro
    i5 3570
    Radeon HD 7850 v2
    8gb GDDR4

    I'm keeping an eye on this as I need to sort it asap!

    I'd post logs but I'm not getting a chance to get to them.

    Thanks in advance!


Comments

  • #2
    Riesen_Meal
    Registered Users, Registered Users 2 Posts: 10,580 ✭✭✭✭Riesen_Meal


    Can you get in long enough to attempt to roll back any updates?


  • #3
    Potential-Monke
    Registered Users, Registered Users 2 Posts: 14,382 ✭✭✭✭Potential-Monke


    Fieldog wrote: »
    Can you get in long enough to attempt to roll back any updates?

    Nope! It's now not even getting to the log in screen.


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    I'd reseat the GPU as a first port of call. Its unlikely to be that, but its a no risk attempt at a fix.

    With both displays connected over DP or DVI?


  • #5
    Potential-Monke
    Registered Users, Registered Users 2 Posts: 14,382 ✭✭✭✭Potential-Monke


    OK, I booted into bios, checked the H/W Monitor. CPU temp is 99°c, mb is at 32°c. I don't know about the mb, but I know the cpu temp should be between 40 and 55. Going to get thermal paste and reapply and see if that makes any difference.


  • #6
    Potential-Monke
    Registered Users, Registered Users 2 Posts: 14,382 ✭✭✭✭Potential-Monke


    ED E wrote: »
    I'd reseat the GPU as a first port of call. Its unlikely to be that, but its a no risk attempt at a fix.

    With both displays connected over DP or DVI?

    I'll try that, but I think it's a temperature issue. It's connected to the tv by hdmi only. Don't have a monitor. Has never been connected to one!


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  • #7
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    You bumped the CPU cooler loose while transporting it by the sounds of things.


  • #8
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    ED E wrote: »
    You bumped the CPU cooler loose while transporting it by the sounds of things.

    Definitely this. It doesn't even really need new thermal paste immediately - it's certainly not a bad idea but right now it just needs to be clipped back into place.


  • #9
    riclad
    Registered Users, Registered Users 2 Posts: 8,184 ✭✭✭riclad


    Make sure the cpu fan cable is connected to the motherboard ,
    see here

    http://forums.tweaktown.com/attachments/gigabyte/3123d1292244916-x58a-ud3r-rev1-fan-slow-fan-connector-cable-jpg
    it usually plugs into a fan connector on the motherboard .


  • #10
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    Even if the CPU fan header wasn't connected you wouldn't get to 99c instantly or even close - it would also give a post warning that there was no cpu fan detected. It's just not clipped in.


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