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Cancelation: Address to send letter to

  • 28-09-2016 2:37pm
    #1
    Neady83
    Registered Users, Registered Users 2 Posts: 2,038 ✭✭✭


    Hi,

    After a life time of service with Eircom, I verbally cancelled my account last Thursday, September 22nd, due to the poor broadband coverage. I was told that I would receive a final bill, which I did today, and when I pay it I should send a letter to confirm the cancellation of my account.

    I've paid my last bill and I have a letter ready to send however your website fails to give an address to send the cessation letter to https://www.eir.ie/switching/#ceasing.

    Could you also confirm for me that once I send this letter - that will be the termination of my contract?

    I've heard numerous horror stories of people having to jump through hoops to cancel their accounts and I would like to avoid this if at all possible.

    Regards


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Neady83 wrote: »
    Hi,

    After a life time of service with Eircom, I verbally cancelled my account last Thursday, September 22nd, due to the poor broadband coverage. I was told that I would receive a final bill, which I did today, and when I pay it I should send a letter to confirm the cancellation of my account.

    I've paid my last bill and I have a letter ready to send however your website fails to give an address to send the cessation letter to https://www.eir.ie/switching/#ceasing.

    Could you also confirm for me that once I send this letter - that will be the termination of my contract?

    I've heard numerous horror stories of people having to jump through hoops to cancel their accounts and I would like to avoid this if at all possible.

    Regards
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Neady83,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch, our cancellations team will provide you the address to cancel your account or they will send you a link to confirm cancellation, you can contact them on 1901. Cancellations are processed 30 days after receipt of written notice as per eir T&C's.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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