Whirlpool washing machine AWO/R 5206

happywithlife

how to run diagnostic on whirlpool AWO/R5206 washing machine?

I've another year to go on parts warranty but having paid for 3 call outs over past two years am reluctant to do it again unless it's a very minor issue.
I know the last time the repair guy was out I saw him press two buttons together and it ran some kind of diagnostics - can I do this myself before ringing customer service?
Does anyone here which two/three buttons to press together and how long to hold them for?
TIA

Atlantic Dawn

How to Enter Test Mode Sequence

To enter the diagnostic/test mode sequence, you need to turn the dial to the DRAIN position, which is at eleven o´clock; then you must press the RESET button four times, within five seconds to enter the test mode sequence. (See video on this)
NOTE: this doesn´t always go in first time, so as soon as you turn the dial from the OFF position to the DRAIN position, you have 5 seconds to press the RESET button 4 times.

Once the machine as entered the test mode sequence you will see a series of flashing lights:
1 - The machine starts by checking if the door lock is working correctly;

2 - Then goes to a fill sequence where it will test each water valve individually – it will start filling the right hand compartment in the soap drawer, then switches over to the other water valve on the left hand compartment, after this, both water valves will be activated (fills all three compartments, including the fabric conditioner in the middle);

3 - Next it will test right hand rotation of the motor (clockwise), and left hand rotation of the motor (anticlockwise), while it´s also testing the NTC sensor and the heater element;

4 - The machine goes into empty cycle;

5 -Full test on the motor at maximum RPM

To Exit Test Mode

The machine will automatically exit the diagnostic/test mode sequence

After the test sequence if you find that you do need a part for your washing machine, you will need the full model number of the ID Plate, which you can normally find on the inside of the door frame or in the rear of the machine.

Sometimes you will need the 12 digit number, which is usually prefixed with 12NC in front of it, on some parts you will need both of these numbers, it might not be listed on the website because it is serial number dependent. (see picture on the left)

http://www.how-to-repair.com/help/how-to-enter-test-mode-on-whirlpool-awod-awd-series-repair-faults-test-errors/

happywithlife

Atlantic Dawn wrote: »

http://www.how-to-repair.com/help/how-to-enter-test-mode-on-whirlpool-awod-awd-series-repair-faults-test-errors/

Thank you did that. Wash and rinse lights remained on
ETA: with the service light

happywithlife

Am confused can't make sense of the info I get when I goggle it.
What fault would this be classed at?