Virgin Media Contract confirmation Mistake.

gun8844

Got a mail from Virgin media saying that in an investigation, Comreg found that 26,046 of virgin customers were not provided confirmation of contract . (I was one of em)
Virgin Media is obliged by law to provide its customers with a confirmation of their contract on a durable medium.
* Does this give right to cancel the contract ?
I was given offer of 50 euro pm and 6 mnths half price. But in the confirmation contrac mail got today it shows Euros 53.50 pm. And the speed only 120mb
Though i am still on discount offer , not that happy with customer service, and router .

Did anyone get chance to contact virgin regarding this!!!!

Geezy

Got the same email and woud also be interested in canceling my contract if the option was there. Just moving over to the more expensive 6 months now and would love to avoid it if possible!

pjproby

That error cost virgin a few bob as well.

http://www.rte.ie/news/business/2016/0922/818447-virgin-media-fined/

which is why we are all hearing about it today.

200motels

I got this as well so I'm going to phone them tomorrow and cancel.

OU812

I don't think you could cancel your contract.


They didn't change anything, just didn't give us a record of it - which I never got before so it doesn't make any difference to me.

dub45

OU812 wrote: »

I don't think you could cancel your contract.


They didn't change anything, just didn't give us a record of it - which I never got before so it doesn't make any difference to me.

This is not correct - customers should have been told that they had a 14 day cooling off period - so 'affected' customers now have that cooling off period - which includes the right to cancel.

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/distance_selling.html

OU812

Hmmmm. Interesting. I'm out of contract in January & out of special pricing in November. I wonder if they'd offer me an extension. I've no need for more than 240MB, already have the max channels (non HD) and don't use the phone (but have it).

I've no intention of going to anyone else because the broadband is fantastic, & I don't watch TV anyway (kids do).

boardzz

When I read an article about this it mentioned something about Virgin must reissue customers the option of the 14 day cooling period which would mean you can cancel.
I might have read that wrong though.

zom

Well - surely informing customer about 14 day cooling period just after half year of using service makes lot of sense...

digiman

It's great for the customer as you now have leverage to cancel your contract to and they will offer you up to 9 months of half price just to stop you from cancelling. Last time they gave the price increase I got 9 months half price so will be phoning again shortly and trying the same

boardzz

No I mean they will give a new 14 day period for customers to cancel.

zom

boardzz wrote: »

No I mean they will give a new 14 day period for customers to cancel.

So when starts this "new" 14 days period?

dub45

zom wrote: »

So when starts this "new" 14 days period?

From the date the customer receives the email.