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Laptop freezing when address typed into Firefox

lukin · 2016-09-21 07:33:55

A friend of mine has a laptop about two years old. It is running Windows 8.When he types into MS Word or an address into Firefox, the laptop freezes. The only way of unfreezing it is to press the start button (I think he means the start button on the front of the PC, he didn't make that clear). He has scanned it with AVG…

21-09-2016 7:33am

#1

lukin

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Join Date: February 2002

Posts: 3640

A friend of mine has a laptop about two years old. It is running Windows 8.When he types into MS Word or an address into Firefox, the laptop freezes. The only way of unfreezing it is to press the start button (I think he means the start button on the front of the PC, he didn't make that clear).
He has scanned it with AVG (free version) and Malware Bytes (free version) but didn't get back any viruses.
He sent me a video of what happens. You can view it here
Sorry I can't give more information but I haven't actually seen the problem myself first hand.
Thank you for any replies.

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