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No BB since yesterday morning

  • 19-09-2016 9:39am
    #1
    Knine
    Registered Users, Registered Users 2 Posts: 3,763 ✭✭✭


    Fast losing patience here.  I have no Broadband since yesterday.  I have tried to get hold of technical support only get the automated generic response of there is a fault in your area.   Everybody elses broadband is working beside me.  I get left on hold then permanently it seems.  Can you please advise if I am still under contract so I may go elsewhere since your customer service is so appalling.


Comments

  • #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Knine wrote: »
    Fast losing patience here.  I have no Broadband since yesterday.  I have tried to get hold of technical support only get the automated generic response of there is a fault in your area.   Everybody elses broadband is working beside me.  I get left on hold then permanently it seems.  Can you please advise if I am still under contract so I may go elsewhere since your customer service is so appalling.
    Hi Knine, 

    Thank you for getting in touch :) I am very sorry to hear this. 

    I completely understand how frustrating this must be for you :( 

    Can you PM me your account number, please and I will check this out for you? 

    Kind Regards, 
    Ciara


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