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No service no contract yet being billed

  • 17-09-2016 6:28am
    #1
    Lucashood2016
    Banned (with Prison Access) Posts: 51 ✭✭


    I proceeded to join up with EIR at the start of August, I provided them with my tesco mobile and Vodafone internet account details and left the port over in their hands. I was given an account number and date for installation. Few days later I was contacted by EIR and they told me my installation date was cancelled as there was an issue with the port from Tesco mobile, I was told I would need to sort this directly with Tesco mobile themselves and then restart the process with EIR. In the mean time I decided not to go ahead with EIR at all so I thought nothing of it, however now I see 6 weeks laterI have been issued with a bill for 36.80 when there has been no contract and no installation in my house, I will make this very simple, if I don t get refunded that 36.80 I will be contacting Comreg


Comments

  • #2
    SixSixSix
    Registered Users, Registered Users 2 Posts: 50 ✭✭SixSixSix


    If eir took your funds by SEPA direct debit you get your refund from your bank - no quibble. no reasons given, guaranteed by the SEPA rules.


  • #3
    Lucashood2016
    Banned (with Prison Access) Posts: 51 ✭✭Lucashood2016


    Could I get an EIR rep on the case please


  • #4
    SixSixSix
    Registered Users, Registered Users 2 Posts: 50 ✭✭SixSixSix


    Lucashood2016 wrote: »
    Could I get an EIR rep on the case please
    ...I will make this very simple, if I don t get refunded that 36.80 I will be contacting Comreg...

    If you want your money back, ask your bank! They are obliged to repay any SEPA DD.
    I firmly believe you are wasting your time looking to eir to refund you.
    Once your bank give you your money back eir might contact you.


  • #5
    Lucashood2016
    Banned (with Prison Access) Posts: 51 ✭✭Lucashood2016


    SixSixSix wrote: »
    If you want your money back, ask your bank! They are obliged to repay any SEPA DD.
    I firmly believe you are wasting your time looking to eir to refund you.
    Once your bank give you your money back eir might contact you.

    It's not a direct debit , they have my 16 digit debit card number . I can't believe the dodgy shower are ignoring me


  • #6
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Lucashood2016 wrote: »
    I proceeded to join up with EIR at the start of August, I provided them with my tesco mobile and Vodafone internet account details and left the port over in their hands. I was given an account number and date for installation. Few days later I was contacted by EIR and they told me my installation date was cancelled as there was an issue with the port from Tesco mobile, I was told I would need to sort this directly with Tesco mobile themselves and then restart the process with EIR. In the mean time I decided not to go ahead with EIR at all so I thought nothing of it, however now I see 6 weeks laterI have been issued with a bill for 36.80 when there has been no contract and no installation in my house, I will make this very simple, if I don t get refunded that 36.80 I will be contacting Comreg
    Hi Lucashood2016,

    Thank you for getting in touch. I am very sorry to hear this has happened. 

    I completely understand how frustrating this must be for you and I can assure you this is not the level of service we aim to provide. 

    Can you PM me your account number, please and I will check this out for you? 

    Kind Regards
    Ciara


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  • #7
    Lucashood2016
    Banned (with Prison Access) Posts: 51 ✭✭Lucashood2016


    eir: Ciara wrote: »
    Hi Lucashood2016,

    Thank you for getting in touch. I am very sorry to hear this has happened. 

    I completely understand how frustrating this must be for you and I can assure you this is not the level of service we aim to provide. 

    Can you PM me your account number, please and I will check this out for you? 

    Kind Regards
    Ciara

    I sent you a pm 3 days ago ciara , why am I bring ignored


  • #8
    Sweeper keeper
    Closed Accounts Posts: 11 ✭Sweeper keeper


    O.P go straight to comreg the industry regulator with this.
    It will just take a brief email to them and they will deal with Eir on your behalf.

    The email address is on comregs website

    Its the quickest and most painless way to resolve your issue.


  • #9
    Lucashood2016
    Banned (with Prison Access) Posts: 51 ✭✭Lucashood2016


    I got permanent tsb to return the cash to my account , the feckers will probably come after me now


  • #10
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Lucashood2016 wrote: »
    eir: Ciara wrote: »
    Hi Lucashood2016,

    Thank you for getting in touch. I am very sorry to hear this has happened. 

    I completely understand how frustrating this must be for you and I can assure you this is not the level of service we aim to provide. 

    Can you PM me your account number, please and I will check this out for you? 

    Kind Regards
    Ciara

    I sent you a pm 3 days ago ciara , why am I bring ignored
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Lucashood2016,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Apologies for the delay, Ciara will be back to you tomorrow.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #11
    SixSixSix
    Registered Users, Registered Users 2 Posts: 50 ✭✭SixSixSix


    Once your bank give you your money back eir might contact you.
    -SixSixSix

    I got permanent tsb to return the cash
    [font=Verdana, sans-serif]-Lucashood2016[/font]



    [font=Verdana, sans-serif]Apologies for the delay, Ciara will be back to you tomorrow.[/font]
    [font=Verdana, sans-serif]-Pamela[/font]


    [font=Verdana, sans-serif]Amazing! :rolleyes:
    [/font]


    [font=Verdana, sans-serif]Glad it worked out for you in the end! :D[/font]


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  • #12
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    SixSixSix wrote: »
    Once your bank give you your money back eir might contact you.
    -SixSixSix

    I got permanent tsb to return the cash
    [font=Verdana, sans-serif]-Lucashood2016[/font]



    [font=Verdana, sans-serif]Apologies for the delay, Ciara will be back to you tomorrow.[/font]
    [font=Verdana, sans-serif]-Pamela[/font]


    [font=Verdana, sans-serif]Amazing! :rolleyes:
    [/font]


    [font=Verdana, sans-serif]Glad it worked out for you in the end! :D[/font]
    Thanks SixSixSix,


    -Pamela 


  • #13
    Lucashood2016
    Banned (with Prison Access) Posts: 51 ✭✭Lucashood2016


    LOL this really is a Joke shop of a company, they have sent me another bill today and im getting no service

    Dear Customer,
    Your new eir bill is now available to view online.

    As you are on paperless billing, you can view your bill simply by registering on My eirusing your telephone number and your account number 29837854.

    Register for Eir

     Your bill amount is €85.25.

    Once you login to My eir, you can view a PDF of your bill, your bill summary and the itemised details of your bill online.

    If you are set up for Direct Debit we will automatically take your payment. If not, you can pay your bill within My eir.

    If you need help understanding your bill we have a full bill explanation available here: Your bill explained
    Thank you,

    Eir


  • #14
    Lucashood2016
    Banned (with Prison Access) Posts: 51 ✭✭Lucashood2016


    Dear Sir/Madam,
    I proceeded to join up with EIR at the start of August, I provided them with my tesco mobile and Vodafone internet account details and left the port over in their hands. I was given an account number(xxxxxxxx)and date for installation ,a few days later I was contacted by EIR and they told me my installation date was cancelled as there was an issue with the port from Tesco mobile, I was told I would need to sort this directly with Tesco mobile themselves and then restart the process with EIR. In the mean time I decided not to go ahead with EIR at all so I thought nothing of it, however  6 weeks later I was issued with a bill for 36.80 even though there has been no contract and no installation in my house, I contacted EIR to explain the situation about a week ago but nothing has been done and I have been issued with a  further bill for 85.25, I have gotten my bank to return the initial withdrawal from my account but I need this issue to be resolved. The case ID with Eir is xxxxxxxx

    COMREG have been sent the above


  • #15
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Lucashood2016 wrote: »
    Dear Sir/Madam,
    I proceeded to join up with EIR at the start of August, I provided them with my tesco mobile and Vodafone internet account details and left the port over in their hands. I was given an account number(xxxxxxxx)and date for installation ,a few days later I was contacted by EIR and they told me my installation date was cancelled as there was an issue with the port from Tesco mobile, I was told I would need to sort this directly with Tesco mobile themselves and then restart the process with EIR. In the mean time I decided not to go ahead with EIR at all so I thought nothing of it, however  6 weeks later I was issued with a bill for 36.80 even though there has been no contract and no installation in my house, I contacted EIR to explain the situation about a week ago but nothing has been done and I have been issued with a  further bill for 85.25, I have gotten my bank to return the initial withdrawal from my account but I need this issue to be resolved. The case ID with Eir is xxxxxxxx

    COMREG have been sent the above
    Hi Lucashood2016,

    I am working through my PM's and will respond to you soon. 

    Kind Regards, 
    Ciara


  • #16
    Lucashood2016
    Banned (with Prison Access) Posts: 51 ✭✭Lucashood2016


    eir: Ciara wrote: »
    Lucashood2016 wrote: »
    Dear Sir/Madam,
    I proceeded to join up with EIR at the start of August, I provided them with my tesco mobile and Vodafone internet account details and left the port over in their hands. I was given an account number(xxxxxxxx)and date for installation ,a few days later I was contacted by EIR and they told me my installation date was cancelled as there was an issue with the port from Tesco mobile, I was told I would need to sort this directly with Tesco mobile themselves and then restart the process with EIR. In the mean time I decided not to go ahead with EIR at all so I thought nothing of it, however  6 weeks later I was issued with a bill for 36.80 even though there has been no contract and no installation in my house, I contacted EIR to explain the situation about a week ago but nothing has been done and I have been issued with a  further bill for 85.25, I have gotten my bank to return the initial withdrawal from my account but I need this issue to be resolved. The case ID with Eir is xxxxxxxx

    COMREG have been sent the above
    Hi Lucashood2016,

    I am working through my PM's and will respond to you soon. 

    Kind Regards, 
    Ciara
    How soon is soon for you? its been 4 days


  • #17
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Lucashood2016 wrote: »
    eir: Ciara wrote: »
    Lucashood2016 wrote: »
    Dear Sir/Madam,
    I proceeded to join up with EIR at the start of August, I provided them with my tesco mobile and Vodafone internet account details and left the port over in their hands. I was given an account number(xxxxxxxx)and date for installation ,a few days later I was contacted by EIR and they told me my installation date was cancelled as there was an issue with the port from Tesco mobile, I was told I would need to sort this directly with Tesco mobile themselves and then restart the process with EIR. In the mean time I decided not to go ahead with EIR at all so I thought nothing of it, however  6 weeks later I was issued with a bill for 36.80 even though there has been no contract and no installation in my house, I contacted EIR to explain the situation about a week ago but nothing has been done and I have been issued with a  further bill for 85.25, I have gotten my bank to return the initial withdrawal from my account but I need this issue to be resolved. The case ID with Eir is xxxxxxxx

    COMREG have been sent the above
    Hi Lucashood2016,

    I am working through my PM's and will respond to you soon. 

    Kind Regards, 
    Ciara
    How soon is soon for you? its been 4 days
    I'll flag this with Ciara Lucashood2016,


    -Pamela 


  • #18
    Lucashood2016
    Banned (with Prison Access) Posts: 51 ✭✭Lucashood2016


    LOL, I just got a text from EIR saying that my direct debit for my september bill is due by october 11th. Are these people for real, what a bunch of ****ing gansters


  • #19
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Lucashood2016 wrote: »
    LOL, I just got a text from EIR saying that my direct debit for my september bill is due by october 11th. Are these people for real, what a bunch of ****ing gansters
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Lucashood2016,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm afraid Ciara is no longer with us. Apologies for any inconvenience caused. [/font]
    [font=Verdana, sans-serif]Can you PM me your details and I'll be back to you today.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #20
    Lucashood2016
    Banned (with Prison Access) Posts: 51 ✭✭Lucashood2016


    Eir: Pamela wrote: »
    Lucashood2016 wrote: »
    LOL, I just got a text from EIR saying that my direct debit for my september bill is due by october 11th. Are these people for real, what a bunch of ****ing gansters
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Lucashood2016,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm afraid Ciara is no longer with us. Apologies for any inconvenience caused. [/font]
    [font=Verdana, sans-serif]Can you PM me your details and I'll be back to you today.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Just for the record I got another text today from EIR looking for money off me even though I'm receiving no service from them


  • #21
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Lucashood2016 wrote: »
    Eir: Pamela wrote: »
    Lucashood2016 wrote: »
    LOL, I just got a text from EIR saying that my direct debit for my september bill is due by october 11th. Are these people for real, what a bunch of ****ing gansters
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Lucashood2016,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm afraid Ciara is no longer with us. Apologies for any inconvenience caused. [/font]
    [font=Verdana, sans-serif]Can you PM me your details and I'll be back to you today.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Just for the record I got another text today from EIR looking for money off me even though I'm receiving no service from them
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif]Lucashood2016,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I'll be back to you today.[/font]
    [font=Verdana, sans-serif] [/font]

    [font=Verdana, sans-serif]-Pamela [/font]


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