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I was lied by the Eircom sales agent...

  • 14-09-2016 4:07pm
    #1
    RobiePAX
    Registered Users, Registered Users 2 Posts: 283 ✭✭


    [font=Walsheim-Regular, Arial, sans-serif]I've made a horrible decision switching to Eircom Broadband... Originally I was with Imagine. On 21/06/2016 an Eircom agent came in to my house, pushing to switch to Eircom broadband. It sounded like I would benefit from Eircom more, so I agreed. Signed everything. The agent Jason stated that "Eir will contact Imagine on your behalf, cancel your current service and set up one with us".[/font]

    [font=Walsheim-Regular, Arial, sans-serif]That last part was a lie. I have received a letter from Imagine now threatening me with legal action if I won't pay two unpaid bills. When I called Imagine to ask about what's going on they told me that nobody contacted them about cancelling my service...[/font]

    [font=Walsheim-Regular, Arial, sans-serif]I contacted Eircom Web Support. Asked about the procedure regarding switching broadband providers and here's the response I received from the Support Agent: "Yes indeed, we will contact them and cancel your current service and place a new order with Eir". I asked the agent a number who to call about this. To get proof that Eircom contacted Imagine that I am switching providers. Agent gave me the number. I called in and what do I get?.... "Sorry, you had to cancel your service yourself... I can't help you with anything here".[/font]

    [font=Walsheim-Regular, Arial, sans-serif]That is some quality service... Lying to get a sale and put you under contract. And after that they can treat you like piece of sh*t and you can deal with any problems yourself... I will never recommend anyone switching to Eircom, nor to trust to any of sales agents words.[/font]


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    RobiePAX wrote: »
    [font=Walsheim-Regular, Arial, sans-serif]I've made a horrible decision switching to Eircom Broadband... Originally I was with Imagine. On 21/06/2016 an Eircom agent came in to my house, pushing to switch to Eircom broadband. It sounded like I would benefit from Eircom more, so I agreed. Signed everything. The agent Jason stated that "Eir will contact Imagine on your behalf, cancel your current service and set up one with us".[/font]

    [font=Walsheim-Regular, Arial, sans-serif]That last part was a lie. I have received a letter from Imagine now threatening me with legal action if I won't pay two unpaid bills. When I called Imagine to ask about what's going on they told me that nobody contacted them about cancelling my service...[/font]

    [font=Walsheim-Regular, Arial, sans-serif]I contacted Eircom Web Support. Asked about the procedure regarding switching broadband providers and here's the response I received from the Support Agent: "Yes indeed, we will contact them and cancel your current service and place a new order with Eir". I asked the agent a number who to call about this. To get proof that Eircom contacted Imagine that I am switching providers. Agent gave me the number. I called in and what do I get?.... "Sorry, you had to cancel your service yourself... I can't help you with anything here".[/font]

    [font=Walsheim-Regular, Arial, sans-serif]That is some quality service... Lying to get a sale and put you under contract. And after that they can treat you like piece of sh*t and you can deal with any problems yourself... I will never recommend anyone switching to Eircom, nor to trust to any of sales agents words.[/font]
    Hi  RobiePAX,




    Thanks for getting in touch, I'm so sorry to hear of these issues in moving your service to eir.
    Can you PM me your account number and I will take a look into this?

    -Pamela 


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