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Have Not Received Any Emails Since Joining Eir

  • 30-08-2016 9:34am
    #1
    Sheeeeit
    Registered Users, Registered Users 2 Posts: 191 ✭✭


    Hi,

    I signed up with Eir Broadband on Friday and was told I would get a welcome email but I did not receive anything. I rang again yesterday and found out that my email address had been misspelled. So, gave the correct email again and was told I'd get the mail within a few hours. It's now been 24 hours and I still haven't received this mail so I've no idea what my account number is or when my broadband will be set up. Can someone please help with this?


Comments

  • #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Sheeeeit wrote: »
    Hi,

    I signed up with Eir Broadband on Friday and was told I would get a welcome email but I did not receive anything. I rang again yesterday and found out that my email address had been misspelled. So, gave the correct email again and was told I'd get the mail within a few hours. It's now been 24 hours and I still haven't received this mail so I've no idea what my account number is or when my broadband will be set up. Can someone please help with this?
    Hi Sheeeeit,

    Thank you for getting in touch with us :)

    I am very sorry to hear this, can you PM me your account number please and I will check this out for you? 

    Kind Regards,
    Ciara


  • #3
    Sheeeeit
    Registered Users, Registered Users 2 Posts: 191 ✭✭Sheeeeit


    eir: Ciara wrote: »
    Sheeeeit wrote: »
    Hi,

    I signed up with Eir Broadband on Friday and was told I would get a welcome email but I did not receive anything. I rang again yesterday and found out that my email address had been misspelled. So, gave the correct email again and was told I'd get the mail within a few hours. It's now been 24 hours and I still haven't received this mail so I've no idea what my account number is or when my broadband will be set up. Can someone please help with this?
    Hi Sheeeeit,

    Thank you for getting in touch with us :)

    I am very sorry to hear this, can you PM me your account number please and I will check this out for you? 

    Kind Regards,
    Ciara
    My question clearly states that I do not know my account number due to the fact I haven't received any welcome email.


  • #4
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Sheeeeit wrote: »
    eir: Ciara wrote: »
    Sheeeeit wrote: »
    Hi,

    I signed up with Eir Broadband on Friday and was told I would get a welcome email but I did not receive anything. I rang again yesterday and found out that my email address had been misspelled. So, gave the correct email again and was told I'd get the mail within a few hours. It's now been 24 hours and I still haven't received this mail so I've no idea what my account number is or when my broadband will be set up. Can someone please help with this?
    Hi Sheeeeit,

    Thank you for getting in touch with us :)

    I am very sorry to hear this, can you PM me your account number please and I will check this out for you? 

    Kind Regards,
    Ciara
    My question clearly states that I do not know my account number due to the fact I haven't received any welcome email.
    Apologies, my mistake Sheeeeit.

    Have you received an order/landline number? 

    -Ciara


  • #5
    Sheeeeit
    Registered Users, Registered Users 2 Posts: 191 ✭✭Sheeeeit


    eir: Ciara wrote: »
    Sheeeeit wrote: »
    eir: Ciara wrote: »
    Sheeeeit wrote: »
    Hi,

    I signed up with Eir Broadband on Friday and was told I would get a welcome email but I did not receive anything. I rang again yesterday and found out that my email address had been misspelled. So, gave the correct email again and was told I'd get the mail within a few hours. It's now been 24 hours and I still haven't received this mail so I've no idea what my account number is or when my broadband will be set up. Can someone please help with this?
    Hi Sheeeeit,

    Thank you for getting in touch with us :)

    I am very sorry to hear this, can you PM me your account number please and I will check this out for you? 

    Kind Regards,
    Ciara
    My question clearly states that I do not know my account number due to the fact I haven't received any welcome email.
    Apologies, my mistake Sheeeeit.

    Have you received an order/landline number? 

    -Ciara
    I haven't received anything at all.


  • #6
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Sheeeeit wrote: »
    eir: Ciara wrote: »
    Sheeeeit wrote: »
    eir: Ciara wrote: »
    Sheeeeit wrote: »
    Hi,

    I signed up with Eir Broadband on Friday and was told I would get a welcome email but I did not receive anything. I rang again yesterday and found out that my email address had been misspelled. So, gave the correct email again and was told I'd get the mail within a few hours. It's now been 24 hours and I still haven't received this mail so I've no idea what my account number is or when my broadband will be set up. Can someone please help with this?
    Hi Sheeeeit,

    Thank you for getting in touch with us :)

    I am very sorry to hear this, can you PM me your account number please and I will check this out for you? 

    Kind Regards,
    Ciara
    My question clearly states that I do not know my account number due to the fact I haven't received any welcome email.
    Apologies, my mistake Sheeeeit.

    Have you received an order/landline number? 

    -Ciara
    I haven't received anything at all.
    Can you PM me your full address and name please and I will check this out for you? 

    Kind Regards,
    Ciara


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  • #7
    Sheeeeit
    Registered Users, Registered Users 2 Posts: 191 ✭✭Sheeeeit


    Hi Ciara,

    Did you get a chance to check this? 
    I was told on the phone a week ago that the broadband would be installed tomorrow (Friday September 2nd).
    Instead I'm here a week later and I haven't received any correspondence at all.


  • #8
    Sheeeeit
    Registered Users, Registered Users 2 Posts: 191 ✭✭Sheeeeit


    Hi Ciara,

    Scratch that, I tried calling again and this time the guy on the phone was able to provide my new account number and installation date.
    I'm down for Wednesday the 7th of September between 9-12 which is 5 days later than what I was told.
    Unfortunately I will now have to take time off work to meet the engineer who will be calling.
    Is there any way of exchanging contact numbers with the engineer so he can tell me exactly what time he will be calling? So then I'll know when to leave work and minimise the time away.


  • #9
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Sheeeeit wrote: »
    Hi Ciara,

    Scratch that, I tried calling again and this time the guy on the phone was able to provide my new account number and installation date.
    I'm down for Wednesday the 7th of September between 9-12 which is 5 days later than what I was told.
    Unfortunately I will now have to take time off work to meet the engineer who will be calling.
    Is there any way of exchanging contact numbers with the engineer so he can tell me exactly what time he will be calling? So then I'll know when to leave work and minimise the time away.
    Hi Sheeeeit,


    Apologies for the delay, I'll flag this with Ciara and ask her to get back to you today.

    -Pamela 


  • #10
    Sheeeeit
    Registered Users, Registered Users 2 Posts: 191 ✭✭Sheeeeit


    Any update here guys?


  • #11
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Sheeeeit wrote: »
    Any update here guys?
    Hi Sheeeeit, 

    I have responded to your PM. 

    Kind Regards,
    Ciara


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  • #12
    Sheeeeit
    Registered Users, Registered Users 2 Posts: 191 ✭✭Sheeeeit


    eir: Ciara wrote: »
    Sheeeeit wrote: »
    Any update here guys?
    Hi Sheeeeit, 

    I have responded to your PM. 

    Kind Regards,
    Ciara
    Hi Ciara,

    The question in the PM has already been answered. 

    I'm down for Wednesday the 7th of September between 9-12.
    Unfortunately I will now have to take time off work to meet the engineer who will be calling.
    Is there any way of exchanging contact numbers with the engineer so he can tell me exactly what time he will be calling? So then I'll know when to leave work and minimise the time away.


  • #13
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Sheeeeit wrote: »
    eir: Ciara wrote: »
    Sheeeeit wrote: »
    Any update here guys?
    Hi Sheeeeit, 

    I have responded to your PM. 

    Kind Regards,
    Ciara
    Hi Ciara,

    The question in the PM has already been answered. 

    I'm down for Wednesday the 7th of September between 9-12.
    Unfortunately I will now have to take time off work to meet the engineer who will be calling.
    Is there any way of exchanging contact numbers with the engineer so he can tell me exactly what time he will be calling? So then I'll know when to leave work and minimise the time away.
    No problem Sheeeeit, thanks for the update.

    -Pamela 


  • #14
    Sheeeeit
    Registered Users, Registered Users 2 Posts: 191 ✭✭Sheeeeit


    So, Is there any way of exchanging contact numbers with the engineer so he can tell me exactly what time he will be calling?


  • #15
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Sheeeeit wrote: »
    So, Is there any way of exchanging contact numbers with the engineer so he can tell me exactly what time he will be calling?
    I'm afraid we would not have a direct contact number for the technician Sheeeeit, should you have any queries regarding your appointment our openeir team will be able to assist you on 01-5366550.

    -Pamela 


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