Guarantee query - cone damage/flaw?

BENJIspendlove

Hi folks,

I picked up a set of Monitor audio MR4 from you about 18 months back that have a 6 year guarantee on them.

Yesterday I thought I was hearing a bit of an inconsistant sound from them (mainly from the left) and after some checking and finally removing the dust cover, I found a 1-1.5inch straight slit/crack from near center to near the 9 o clock edge on the outside on the upper of the 2 woofers (the mid/bass one).

This speaker has never left the room its in since the day it was bought, the av amp running them is also limited in volume to never go into positive dB (-80dB to 0dB).

I'm wondering is this a flaw or is there something i could have done to cause this?

Thanks.
Benji.

Richersounds.ie: Kenny

BENJIspendlove wrote: »

Hi folks,

I picked up a set of Monitor audio MR4 from you about 18 months back that have a 6 year guarantee on them.

Yesterday I thought I was hearing a bit of an inconsistant sound from them (mainly from the left) and after some checking and finally removing the dust cover, I found a 1-1.5inch straight slit/crack from near center to near the 9 o clock edge on the outside on the upper of the 2 woofers (the mid/bass one).

This speaker has never left the room its in since the day it was bought, the av amp running them is also limited in volume to never go into positive dB (-80dB to 0dB).

I'm wondering is this a flaw or is there something i could have done to cause this?

Thanks.
Benji.

Hi Benji,

That does sound strange, I haven't had any back with that issue. Would you be able to take a picture and send it to me so I can have  look at it? If you email the pics to kenny@richersounds.ie I'll have a look and revert back.

Many thanks

David

BENJIspendlove

Hi David,

Just emailed on some photos of the crack there.

Benji.

Richersounds.ie: Kenny

BENJIspendlove wrote: »

Hi David,

Just emailed on some photos of the crack there.

Benji.

No problem, I'll be in touch asap.

BENJIspendlove

So folks, any thoughts?

Alun

BENJIspendlove wrote: »

So folks, any thoughts?

It's a Bank Holiday in the UK today.

Richersounds.ie: Kenny

Hi Benji,

I have forwarded the photos on to Monitor Audio and am waiting for them to get back to me with a diagnosis.

As soon as I hear back from them I will let you know their findings.

Apologies for the delay, we just have to ascertain how the fault occurred before we can order up a new driver.

Kind Regards

David

BENJIspendlove

Richersounds.ie: Kenny wrote: »

Hi Benji,

I have forwarded the photos on to Monitor Audio and am waiting for them to get back to me with a diagnosis.

As soon as I hear back from them I will let you know their findings.

Apologies for the delay, we just have to ascertain how the fault occurred before we can order up a new driver.

Kind Regards

David

Hi David,

Thanks for that. Wish I knew how it happened myself, haven't had the covers off to check them before.

Benji.

Richersounds.ie: Kenny

BENJIspendlove wrote: »

Richersounds.ie: Kenny wrote: »

Hi Benji,

I have forwarded the photos on to Monitor Audio and am waiting for them to get back to me with a diagnosis.

As soon as I hear back from them I will let you know their findings.

Apologies for the delay, we just have to ascertain how the fault occurred before we can order up a new driver.

Kind Regards

David

Hi David,

Thanks for that. Wish I knew how it happened myself, haven't had the covers off to check them before.

Benji.

No problem, Monitor Audio have been emailing us today so hopefully we'll have an answer soon.

David

BENJIspendlove

Hi David,

Just wanted to say thanks to yourselves. New cone arrived, I installed it and its working great. 

Cheers for the quick resolution.

Benji.

Richersounds.ie: Kenny

BENJIspendlove wrote: »

Hi David,

Just wanted to say thanks to yourselves. New cone arrived, I installed it and its working great. 

Cheers for the quick resolution.

Benji.

No problem at all, sorry you had an issue in the first place

Regards Stephen