Underpayment of jobseekers allowance at post office

star_123

Hi, today when u went to collect my jobseekers allowance the clerk at the post office short changed me €50, which I only realised when I got to the bank. I was wondering if anyone has any experience with something like this and if there is any possibility of getting the money I'm owed back. Thanks in advance for any help.

mp22

Go back into the PO tomorrow and say it to them,their balance at the end of the day will help your cause.

star_123

Thanks, unfortunately they told me their balance did not have a €50 surplus so I am stumped as to what happened.

Gatling

star_123 wrote: »

Thanks, unfortunately they told me their balance did not have a €50 surplus so I am stumped as to what happened.

What did your slip say ,
Find it odd been they count it in front to you before giving it to you,
Could you have dropped it leaving or between the Po and bank

Xterminator

you may have to chalk this one up to experience. have you ever paid a bill in the post office? they alway count the money after you hand it to them, even if you counted it as you had it over. you will need to do the same. Doesnt matter if you hold up the q for a minute to do so.

and can you be sure you didnt lose it goingt o the bank?

with that said if you want to take it further contact post office Customer Advocate.

"If your complaint isn’t resolved to your satisfaction, or if you find it difficult to understand the way in which it was resolved, you may ask to have it reviewed by An Post’s Customer Advocate.
The Customer Advocate provides free, independent reviews of complaints to help achieve impartial solutions. Send details of your enquiry free of charge to:
Customer Advocate
An Post
GPO
Freepost
Dublin 1
email: customeradvocate@anpost.ie"