Help needed - HTC one M8s stuck on boot screen

odonnellcarey

I'm trying to recover my HTC one M8s which refuses to boot past the HTC logo screen. I can access the HBOOT and FASTBOOT screens but running recovery from there has been unsuccessful.

I've had a look at recovering it using ADB, RUU etc but I'm a bit out of my depth. I'm hoping someone with some experience in rooting, custom roms etc might be able to assist.

I'm happy to pay for assistance & can travel/meet anywhere in Dublin area this weekend.

DopeTech

odonnellcarey wrote: »

I'm trying to recover my HTC one M8s which refuses to boot past the HTC logo screen. I can access the HBOOT and FASTBOOT screens but running recovery from there has been unsuccessful.

I've had a look at recovering it using ADB, RUU etc but I'm a bit out of my depth. I'm hoping someone with some experience in rooting, custom roms etc might be able to assist.

I'm happy to pay for assistance & can travel/meet anywhere in Dublin area this weekend.

When you try to boot to recovery what happens exactly? Any error messages? What were you doing before it failed to boot? Was it running a custom recovery Custom rom? was it rooted?

odonnellcarey

When I boot to recovery it gives this menu:

reboot system now
apply update from adb
wipe data/factory reset
wipe cache partition
reboot to bootloader
power down
view recovery logs
apply from phone storage
apply from sd card

From this menu I've tried rebooting, Wipe/factory reset, power down, apply from phone.
If I select apply from SDit searches for image but I'm not sure what type of rom/image to put on SD.

About an hour prior to failure phone started to forward all incoming calls to voicemail. I checked settings, seemed fine and restarted phone at which point it refused to boot past logo screen.
Not rooted and running stock rom.

DopeTech

odonnellcarey wrote: »

When I boot to recovery it gives this menu:

reboot system now
apply update from adb
wipe data/factory reset
wipe cache partition
reboot to bootloader
power down
view recovery logs
apply from phone storage
apply from sd card

From this menu I've tried rebooting, Wipe/factory reset, power down, apply from phone.
If I select apply from SDit searches for image but I'm not sure what type of rom/image to put on SD.

About an hour prior to failure phone started to forward all incoming calls to voicemail. I checked settings, seemed fine and restarted phone at which point it refused to boot past logo screen.
Not rooted and running stock rom.

And had you ever unlocked the bootloader or switched S-OFF?

odonnellcarey

FrostyJim wrote: »

And had you ever unlocked the bootloader or switched S-OFF?

No to both.

odonnellcarey

I've installed HTC Sync but it says device not connected even though the phone appears in Device Manager (but not in My Computer).
I've also installed JDK and Android Studio. If I try fastboot oem get_identifier_token from Command Prompt it says waiting for any device.

DopeTech

odonnellcarey wrote: »

I've installed HTC Sync but it says device not connected even though the phone appears in Device Manager (but not in My Computer).
I've also installed JDK and Android Studio. If I try fastboot oem get_identifier_token from Command Prompt it says waiting for any device.

Are you in the bootloader screen when you run that command?

odonnellcarey

No, recovery screen with menu options as detailed above.
I can try from other screens.

odonnellcarey

Same <waiting for any device> message when running with fastboot, hboot and recovery screens on phone

DopeTech

odonnellcarey wrote: »

Same <waiting for any device> message when running with fastboot, hboot and recovery screens on phone

Are you running this from the folder you have the fastboot files in on your pc?

If you can manage to get the CID I would say you are best off flashing the stock RUU for europe.

odonnellcarey

Yeah I change directory in Command prompt to the folder containing fastboot.exe
cd c:\Android\android-sdk1\platform-tools
and then issue command
fastboot oem get_identifier_token
but all I get is
< waiting for any device >
I can't seem to get past this.
Would it be a problem with drivers in Win10x64? Should I try it from a 32bit version of windows?

Is there a way of loading a rom onto the SD card and applying from recovery menu? If so rom or ruu?
This site seems to have a lot of M8S specific downloads.

DopeTech

odonnellcarey wrote: »

Yeah I change directory in Command prompt to the folder containing fastboot.exe
cd c:\Android\android-sdk1\platform-tools
and then issue command
fastboot oem get_identifier_token
but all I get is
< waiting for any device >
I can't seem to get past this.
Would it be a problem with drivers in Win10x64? Should I try it from a 32bit version of windows?

Is there a way of loading a rom onto the SD card and applying from recovery menu? If so rom or ruu?
This site seems to have a lot of M8S specific downloads.

I'm on win10 x64 and am using these adb/fastboot drivers. If I were you I would uninstall htc sync centre and install this. Restart your laptop and try again.

Once you can adb/fastboot to the phone you will be able to flash a rom.

odonnellcarey

I'm just leaving Donegal on way to Dublin so It'll be a a few hours before I can try that.
Thanks for the help, I'll let you know how it goes.

odonnellcarey

FrostyJim wrote: »

I'm on win10 x64 and am using these adb/fastboot drivers. If I were you I would uninstall htc sync centre and install this. Restart your laptop and try again.

Once you can adb/fastboot to the phone you will be able to flash a rom.

No luck with the clockworkmod driver you suggested but I found one here which worked.
It was then a matter of trying a couple of RUU's before I got one which worked.

Many thanks for your assistance, I was on the verge of giving up on getting the phone working again.

j@utis

Sorry, for bringing the old thread back up but my situation is identical.
Warning I'm quite clueless about what's going on, I'm just following the instructions.
So the question is: To press next or not to press? Image versions are quite different :rolleyes: