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Closed account with Eir, still getting bills

  • 18-08-2016 11:17am
    #1
    Dacelonid
    Registered Users, Registered Users 2 Posts: 1,112 ✭✭✭


    Hi,
    I switched to Vodafone on 21st Jun, and would have expected my Eir account to be closed around the same time, and in fact since that time I am unable to do anything in MyEir online as it tells me I don't have an account.

    On 30th June I made a payment to Eir, for what I thought was my final bill.

    I got an email on 17 Jul saying I owed €17
    on 17Th August I get an Email saying I owe €30

    This is not the first time I have received bills for an account I don't have with Eir
    http://www.boards.ie/ttfthread/2057341550/1#post94241186


    Can someone look into this for me please


Comments

  • #2
    swoofer
    Registered Users, Registered Users 2 Posts: 5,678 ✭✭✭swoofer


    Ooops you are not alone,  same happening to a friend!!  Switched 7 Jul, billed for july and now august, not nice.  And cant see any bills!!


  • #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Dacelonid wrote: »
    Hi,
    I switched to Vodafone on 21st Jun, and would have expected my Eir account to be closed around the same time, and in fact since that time I am unable to do anything in MyEir online as it tells me I don't have an account.

    On 30th June I made a payment to Eir, for what I thought was my final bill.

    I got an email on 17 Jul saying I owed €17
    on 17Th August I get an Email saying I owe €30

    This is not the first time I have received bills for an account I don't have with Eir
    http://www.boards.ie/ttfthread/2057341550/1#post94241186


    Can someone look into this for me please
    Hi Dacelonid,


    Thanks for getting in touch. No problem, Can you PM me your account number please?

    -Pamela 


  • #4
    Dacelonid
    Registered Users, Registered Users 2 Posts: 1,112 ✭✭✭Dacelonid


    Despite assurances that this was now sorted, am still getting emails about an a/c that as far as I am concerned is closed.


  • #5
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Dacelonid wrote: »
    Despite assurances that this was now sorted, am still getting emails about an a/c that as far as I am concerned is closed.
    Hi Daceolonid, 

    I am very sorry to hear this :(

    Can you PM me your account number, please and I will check this out for you? 

    Kind Regards,
    Ciara


  • #6
    Dacelonid
    Registered Users, Registered Users 2 Posts: 1,112 ✭✭✭Dacelonid


    Hi Ciara (and reps),
    I sent on all pertinent information on 20/09.
    All the best
    Dace


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  • #7
    rebellad
    Registered Users, Registered Users 2 Posts: 227 ✭✭rebellad


    Sorry for resurrecting an old thread but I am having this issue since I closed my Eir account 10 months ago now.


  • #8
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    rebellad wrote: »
    Sorry for resurrecting an old thread but I am having this issue since I closed my Eir account 10 months ago now.

    I had the same issue. Went into my online banking and deleted the payment details. Get onto eir. Ask for an official complaint number and then email comreg with the details of the complaint and the number.


  • #9
    Donnacha Kendlin
    Registered Users, Registered Users 2 Posts: 3 ✭Donnacha Kendlin


    eir: Ciara wrote: »
    Dacelonid wrote: »
    Despite assurances that this was now sorted, am still getting emails about an a/c that as far as I am concerned is closed.
    Hi Daceolonid, 

    I am very sorry to hear this :(

    Can you PM me your account number, please and I will check this out for you? 

    Kind Regards,
    Ciara
    Hi,  I cancelled my Eir account last November and I have been billed twice with my bank account debited. When I go onto My Eir, it tells me my Eir account no longer exists. Please tell me how I solve this problem ??  A/C NO. 30922485  Regards, Donnacha


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