Press Releases: First Fix Leak Repair Scheme 15/08/2016

Irish Water: Aaron P

Leakage of water from the network is a serious problem on a national scale and that is reflected in Fingal. Lost water is estimated at 47% nationally based on figures from the national metering programme, and 42% across Fingal based on 2015 figures.

Figures just released to the end of March this year have shown that 4,005 householders across Dublin benefited from Irish Water’s First Fix Free scheme as the utility responsible for the country’s water and waste water management urges more householders to avail of the free service.

Irish Water’s First Fix Free scheme launched in early 2015 across all metering regions in Dublin and throughout the country. To the end of March, 75974 properties were identified with customer side leaks, 14,953 of which have been found in Dublin.

In 2014 it was estimated that water leakage levels could be as high as 49%. This figure was based on limited data, estimated customer use and varying methods of calculating leakage around the country. As a single utility, Irish Water is able to standardise methods of calculation of leaks and properly understand how much water households use through our domestic meter dataset of approximately 850,000 connections.

In May 2014 the Government announced funding of €51m for a scheme to address water leakage on pipework within a customer’s property boundary under a ‘First Fix’ scheme. Under the scheme Irish Water notifies customers where suspected leakage is occurring within the boundary of the property outside the home and offer a free leak investigation and repair if appropriate. The vast majority of leaks are underground so go unnoticed and undetected.

To avail of the scheme, customers must have a confirmed leak on their external supply pipe; have water meter installed on their property (so the leak can be verified); and have a working and accessible inside stop valve.

Irish Water’s Water Conservation Strategy Specialist Kate Gannon, welcomed the number of householders in Fingal who are availing of First Fix Free while encouraging greater uptake of the scheme, “Leakage of water from the network is a serious problem on a national scale and that is reflected here in Fingal. Lost water is estimated at 47% nationally and 42% in Fingal. 14,953 of households across Dublin will have already received a letter indicating a potential leak on their property and these householders should contact Irish Water, if they haven’t done so Scheme offer detailing the terms and conditions of the repair. This really is a great opportunity to potentially avail of a free fix and I am urging any customers who have received a letter, or who may be aware of a leak within their property boundary outside of their home, to get in touch with Irish Water.

“Almost 30,000 customers have already contacted Irish Water to avail of a free leak investigation including 7,460 in Dublin. If you contact us about requesting a leak investigation, one of the Irish Water team will contact you within 10 working days to arrange a convenient time to visit. Under the First Fix Leak Repair Scheme 1,389 of households in Dublin have had leaks fixed for free, but there is much more work to do and we need Dublin customers to get in touch by telephoning Lo Call 1850 278 278 or through our website water.ie.”

More information about the First Fix Leak Repair Scheme for Domestic Water Customers is available at water.ie/water-supply/first-fix/

Below are some figures that highlight how householders throughout the country have benefited from the First Fix Leak Repair Scheme, and the estimated percentage leakage of water per county.

LOCAL AUTHORITY|NUMBER OF HOUSEHOLDS|ESTIMATED % LEAKAGE OF WATER
Cavan|140|28%
Clare|46|33%
Cork|1500|48%
Donegal|203|37%
Dublin Fingal/South County|4005|42%/33%
Galway|270|48%
Kerry|480|56%
Kildare|789|38%
Kilkenny|270|40%
Laois|256|45%
Limerick|570|39%
Longford|109|31%
Louth|573|32%
Mayo|343|54%
Meath|976|39%
Monaghan|115|23%
Offaly|181|48%
Roscommon|266|65%
Sligo|215|50%
Tipperary|650|39%
Waterford|100|34%
Westmeath|421|37%
Wexford|400|34%
Wicklow|330|37%

More information about the First Fix Leak Repair Scheme for Domestic Water Customers is available at water.ie/water-supply/first-fix/

User45701

Hi there, i have a leak but when i contacted irish water last year they said they cant do anything until they install meters in my area - has that been done yet?  Clondalkin Village .

Irish Water: Aaron P

Slarkon wrote: »

Hi there, i have a leak but when i contacted irish water last year they said they cant do anything until they install meters in my area - has that been done yet? Clondalkin Village .

Hi Slarkon,


Thank you for your query.

We can look into this for you. Would you mind sending the following information by private message:

- Name;
- Address;
- Contact Number; and
- Confirmation that you are the account holder.

Kind regards,
Aaron

Going Forward

Irish Water: Aaron wrote: »

Leakage of water from the network is a serious problem on a national scale and that is reflected in Fingal. Lost water is estimated at 47% nationally based on figures from the national metering programme, and 42% across Fingal based on 2015 figures.

Figures just released to the end of March this year have shown that 4,005 householders across Dublin benefited from Irish Water’s First Fix Free scheme as the utility responsible for the country’s water and waste water management urges more householders to avail of the free service.

Irish Water’s First Fix Free scheme launched in early 2015 across all metering regions in Dublin and throughout the country. To the end of March, 75974 properties were identified with customer side leaks, 14,953 of which have been found in Dublin.

In 2014 it was estimated that water leakage levels could be as high as 49%. This figure was based on limited data, estimated customer use and varying methods of calculating leakage around the country. As a single utility, Irish Water is able to standardise methods of calculation of leaks and properly understand how much water households use through our domestic meter dataset of approximately 850,000 connections.

In May 2014 the Government announced funding of €51m for a scheme to address water leakage on pipework within a customer’s property boundary under a ‘First Fix’ scheme. Under the scheme Irish Water notifies customers where suspected leakage is occurring within the boundary of the property outside the home and offer a free leak investigation and repair if appropriate. The vast majority of leaks are underground so go unnoticed and undetected.

To avail of the scheme, customers must have a confirmed leak on their external supply pipe; have water meter installed on their property (so the leak can be verified); and have a working and accessible inside stop valve.

Irish Water’s Water Conservation Strategy Specialist Kate Gannon, welcomed the number of householders in Fingal who are availing of First Fix Free while encouraging greater uptake of the scheme, “Leakage of water from the network is a serious problem on a national scale and that is reflected here in Fingal.  Lost water is estimated at 47% nationally and 42% in Fingal. 14,953 of households across Dublin will have already received a letter indicating a potential leak on their property and these householders should contact Irish Water, if they haven’t done so Scheme offer detailing the terms and conditions of the repair. This really is a great opportunity to potentially avail of a free fix and I am urging any customers who have received a letter, or who may be aware of a leak within their property boundary outside of their home, to get in touch with Irish Water.

“Almost 30,000 customers have already contacted Irish Water to avail of a free leak investigation including 7,460 in Dublin. If you contact us about requesting a leak investigation, one of the Irish Water team will contact you within 10 working days to arrange a convenient time to visit. Under the First Fix Leak Repair Scheme 1,389 of households in Dublin have had leaks fixed for free, but there is much more work to do and we need Dublin customers to get in touch by telephoning Lo Call 1850 278 278 or through our website water.ie.”

More information about the First Fix Leak Repair Scheme for Domestic Water Customers is available at water.ie/water-supply/first-fix/

Below are some figures that highlight how householders throughout the country have benefited from the First Fix Leak Repair Scheme, and the estimated percentage leakage of water per county.

LOCAL AUTHORITY|NUMBER OF HOUSEHOLDS|ESTIMATED % LEAKAGE OF WATER
Cavan|140|28%
Clare|46|33%
Cork|1500|48%
Donegal|203|37%
Dublin Fingal/South County|4005|42%/33%
Galway|270|48%
Kerry|480|56%
Kildare|789|38%
Kilkenny|270|40%
Laois|256|45%
Limerick|570|39%
Longford|109|31%
Louth|573|32%
Mayo|343|54%
Meath|976|39%
Monaghan|115|23%
Offaly|181|48%
Roscommon|266|65%
Sligo|215|50%
Tipperary|650|39%
Waterford|100|34%
Westmeath|421|37%
Wexford|400|34%
Wicklow|330|37%


More information about the First Fix Leak Repair Scheme for Domestic Water Customers is available at water.ie/water-supply/first-fix/

Hi Aaron, 

Thank you for the Press Release.

Is it accurate to say that the Press Release shows that 13,208 customer-side repairs were carried out?

If it is, what was the cost of doing those the repairs, taking account of the cost of installing the meters, and how many litres of water was saved as a result of these repairs?


Kind regards,

Going Forward

Irish Water: Allanah

Hi Going Forward,

Thanks for getting in touch.

Going Forward wrote: »

Hi Aaron,

Thank you for the Press Release.

Is it accurate to say that the Press Release shows that 13,208 customer-side repairs were carried out?

If it is, what was the cost of doing those the repairs, taking account of the cost of installing the meters, and how many litres of water was saved as a result of these repairs?


Kind regards,

Going Forward

We would like to draw your attention to our most recent report in relation to our First Fix Scheme here.

This report contains the most up to date information on the number of leaks repaired and also outlines the costs involved in the project.

I hope this information helps. Please let us know if you have any further questions.

Kind regards,
Allanah