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Eir sold us (rural) FTTC broadband but we live 4km from cabinet

  • 12-08-2016 7:03pm
    #1
    Registered Users, Registered Users 2 Posts: 335 ✭✭


    Hi All,

    Hoping somebody could shed some light on our query. We live in a rural area about 4 km from the local village. We had a visit from an eir salesperson yesterday who advised the cabinet in the village is due to go live next week. She said we'd get 40 Mb download and 10 Mb upload with no contention on this new service. Despite being a bit sceptical we decided to sign up and try it as we can cancel within 14 days of installation and there is no sign-up fee.

    However, having looked into it a bit more today I realised that our 4 km distance from the cabinet is likely to be a big problem. Seems 2 km is the limit for this service. Would it be at all possible for us to get the speeds promised?

    Many thanks in advance.


Comments

  • Registered Users, Registered Users 2 Posts: 2,116 ✭✭✭ItHurtsWhenIP


    Redlim wrote: »
    Hi All,

    Hoping somebody could shed some light on our query. We live in a rural area about 4 km from the local village. We had a visit from an eir salesperson yesterday who advised the cabinet in the village is due to go live next week. She said we'd get 40 Mb download and 10 Mb upload with no contention on this new service. Despite being a bit sceptical we decided to sign up and try it as we can cancel within 14 days of installation and there is no sign-up fee.

    However, having looked into it a bit more today I realised that our 4 km distance from the cabinet is likely to be a big problem. Seems 2 km is the limit for this service. Would it be at all possible for us to get the speeds promised?

    Many thanks in advance.

    Stick your number in here and read us back the results.

    Edit: What village (if you don't mind)?


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    MMFITWGDV wrote: »
    Stick your number in businessdotdigiweb.ie/linechecker/ here and read us back the results.

    Edit: What village (if you don't mind)?

    Thanks for the quick reply. Unfortunately don't have a land line yet so wasn't able to check this.

    Village is Milford Co. Cork and cabinet is MLD1_E01


  • Registered Users, Registered Users 2 Posts: 2,116 ✭✭✭ItHurtsWhenIP


    Redlim wrote: »
    Thanks for the quick reply. Unfortunately don't have a land line yet so wasn't able to check this.

    Village is Milford Co. Cork and cabinet is MLD1_E01

    Could you be closer to Newtownshandrum? Their exchange NSM1_E01 went live on 10th August.

    Edit: Sorry I totally missed it - WTF are they doing telling you that you can get 40Mbps when you don't even have a line??? Lying scum sucking sh1tbag salesdrone!!! :mad::mad::mad::mad:


  • Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    Did you sign up for phone and broadband or just broadband? If just broadband then the installer will fail it if it's out of spec. It's a regular thing. If phone and broadband the installer will possibly go ahead with the phone line order but no installer will put VDSL on a line longer than 2km as it will not sync


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    MMFITWGDV wrote: »
    Could you be closer to Newtownshandrum? Their exchange NSM1_E01 went live on 10th August.

    Edit: Sorry I totally missed it - WTF are they doing telling you that you can get 40Mbps when you don't even have a line??? Lying scum sucking sh1tbag salesdrone!!! :mad::mad::mad::mad:

    Ha ha, yep I was thinking they were spoofing but more so due to the distance. The house is wired but no active landline so didn't think that would be an issue. Newtownshandrum is about 7 km away so definitely not that one. Also the salesperson specifically said it was Milford and that it was going live next week.


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  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    Did you sign up for phone and broadband or just broadband? If just broadband then the installer will fail it if it's out of spec. It's a regular thing. If phone and broadband the installer will possibly go ahead with the phone line order but no installer will put VDSL on a line longer than 2km as it will not sync

    They're gonna install the phone but we've not signed up for any phone bundle as it won't be used. It's the €45 per month plan. Hadn't realised we could take it without the phone. Are we looking at totally crap speeds or would it be somewhat useable?


  • Registered Users, Registered Users 2 Posts: 2,116 ✭✭✭ItHurtsWhenIP


    Redlim wrote: »
    They're gonna install the phone but we've not signed up for any phone bundle as it won't be used. It's the €45 per month plan. Hadn't realised we could take it without the phone. Are we looking at totally crap speeds or would it be somewhat useable?

    You won't get eFibre speeds that's for sure. If the exchange has ADSL2+ you MIGHT get 4Mbps. But if it doesn't you won't get anything.


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    MMFITWGDV wrote: »
    You won't get eFibre speeds that's for sure. If the exchange has ADSL2+ you MIGHT get 4Mbps. But if it doesn't you won't get anything.

    Wow, that's depressing. Was thinking that was the case ever before they even called to us but when they promised 40 Mbs we said we'd at least try it when we could cancel within 14 days if it turned out to be a dud.

    And to think that they know they're outright lying to you from the moment you open the door to them. How many others do they snare with blatant lies. Bloody chancers!!!


  • Registered Users, Registered Users 2 Posts: 118 ✭✭rayfitzharris


    Redlim wrote: »
    Wow, that's depressing. Was thinking that was the case ever before they even called to us but when they promised 40 Mbs we said we'd at least try it when we could cancel within 14 days if it turned out to be a dud.

    And to think that they know they're outright lying to you from the moment you open the door to them. How many others do they snare with blatant lies. Bloody chancers!!!

    I'm 2km out from a fiber enabled cabinet, been trying my best to get them to try connecting me, it seems they've connected a lot of lines but not mine. Aparently mine is "Amber", that's all most of the phone droids are able to tell me. After a load of calls they haven't been able to tell me why exactly they won't/can't try connecting me. I had one person tell me that they are only connecting lines less than 1.5km long.
    How they can call that rural fiber i don't know.

    Had no choice but to cancel the line last week after wasting 80 quid on line rental.


  • Registered Users, Registered Users 2 Posts: 2,116 ✭✭✭ItHurtsWhenIP


    Redlim wrote: »
    Wow, that's depressing. Was thinking that was the case ever before they even called to us but when they promised 40 Mbs we said we'd at least try it when we could cancel within 14 days if it turned out to be a dud.

    And to think that they know they're outright lying to you from the moment you open the door to them. How many others do they snare with blatant lies. Bloody chancers!!!

    <dark muttering> some of the stories about the total BS that spews forth from door-to-door salesdrones on here are just mind boggling. There was a lad in Galway who was told his neighbour was getting 80 Gazillion Mbps (or some high figure) so he ordered and didn't get anywhere near. He asked his neighbour who it turned out didn't even have broadband. :mad::mad::mad: </dark muttering>


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  • Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    I'm 2km out from a fiber enabled cabinet, been trying my best to get them to try connecting me, it seems they've connected a lot of lines but not mine. Aparently mine is "Amber", that's all most of the phone droids are able to tell me. After a load of calls they haven't been able to tell me why exactly they won't/can't try connecting me. I had one person tell me that they are only connecting lines less than 1.5km long.
    How they can call that rural fiber i don't know.

    Had no choice but to cancel the line last week after wasting 80 quid on line rental.

    If it's an exchange with no vectoring the distance is 1.5km. A cabinet with vectoring will do 2km if the line is up to it


  • Registered Users, Registered Users 2 Posts: 2,116 ✭✭✭ItHurtsWhenIP


    I'm 2km out from a fiber enabled cabinet, been trying my best to get them to try connecting me, it seems they've connected a lot of lines but not mine. Aparently mine is "Amber", that's all most of the phone droids are able to tell me. After a load of calls they haven't been able to tell me why exactly they won't/can't try connecting me. I had one person tell me that they are only connecting lines less than 1.5km long.
    How they can call that rural fiber i don't know.

    Had no choice but to cancel the line last week after wasting 80 quid on line rental.

    I know you've cancelled, but stick your number into the link I posted above (post #2) and read back what it says.


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    Hi all, just an update on the situation. Spoke to the next door neighbour who also signed up to let them know it probably won't work. They already have a land line so we tried their number in the business line checker. The results were as follows:

    Exchange Code: Unknown

    DSL Enabled: Yes - 0 MB

    NGB Enabled: No

    Fibre Enabled: Yes - 40 MB

    LLU Enabled: No

    So that's got 40MB for the fibre enabled part. Does this actually mean 40MB is possible in our location or does it show this for everyone?


  • Registered Users, Registered Users 2 Posts: 3,496 ✭✭✭JohnC.


    Mine shows 40 but I'm getting 30.


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    JohnC. wrote: »
    Mine shows 40 but I'm getting 30.

    Thanks John C. We'd be in dreamland if we could get 30 tbh. I just don't know how reliable the figure given on that site is though considering our 4 km distance from the cabinet and the fact that 2 km seems to be the limit. MMFITWGDV who posted earlier reckons we'd get about 4 at best - which makes more sense to me.

    Edit: how far are you from the cabinet?


  • Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Have you checked the Openeir map? Perhaps you are closer to a cabinet than you realise.

    http://www.openeir.ie/Our_Network/

    Click on NGA Fibre Broadband Network. Zoom right in until you can see the small green dots representing the cabinets.


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    Have you checked the Openeir map? Perhaps you are closer to a cabinet than you realise

    openeirdotie/Our_Network

    Click on NGA Fibre Broadband Network. Zoom right in until you can see the small green dots representing the cabinets.

    Thanks Ayaan Low Snapdragon. Tried that and the closest green dot is definitely 4 km by road - 2.5 km as the crow flies through fields though using the calculate distances tool on that map if that makes a difference? Didn't think the cables were going cross country. We're not on a blue line either.


  • Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Redlim wrote: »
    Thanks navi. Tried that and the closest green dot is definitely 4 km by road - 2.5 km as the crow flies through fields though using the calculate distances tool on that map if that makes a difference? Didn't think the cables were going cross country. We're not on a blue line either.

    The cables usually travel by road. If you are at 4KM you are out of luck for eFibre I'm afraid. There may be some mistake with the numbers database. The sales rep must have been using this mistaken data.


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    The cables usually travel by road. If you are at 4KM you are out of luck for eFibre I'm afraid. There may be some mistake with the numbers database. The sales rep must have been using this mistaken data.

    Hopes dashed again unfortunately! Cheers for your help Ayaan Low Snapdragon.


  • Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Redlim wrote: »
    Hopes dashed again unfortunately! Cheers for your help navi.

    No problem. Sorry it was not better news.

    Contact eir anyway and explain the situation with your neighbours line and make sure that you are really out of coverage.


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  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    No problem. Sorry it was not better news.

    Contact eir anyway and explain the situation with your neighbours line and make sure that you are really out of coverage.

    Will do, thanks again.


  • Posts: 8,385 ✭✭✭ [Deleted User]


    Given that the D2D sales people, we encounter, are not company staff but some poor sod being told all sorts of ****e and get no base salary, they will do anything to get a sale.

    They have no technical expertise so take everything they say with a fistful of salt


  • Registered Users, Registered Users 2 Posts: 2,116 ✭✭✭ItHurtsWhenIP


    Redlim wrote: »
    Hi all, just an update on the situation. Spoke to the next door neighbour who also signed up to let them know it probably won't work. They already have a land line so we tried their number in the business line checker. The results were as follows:

    Exchange Code: Unknown

    DSL Enabled: Yes - 0 MB

    NGB Enabled: No

    Fibre Enabled: Yes - 40 MB

    LLU Enabled: No

    So that's got 40MB for the fibre enabled part. Does this actually mean 40MB is possible in our location or does it show this for everyone?

    That is mighty peculiar and I suspect an error on the prequal database, as it's showing DSL enabled, but no speed beside it. Even on ADSL1 they should be able to get ~4Mbps.

    I'm glad you confirmed your distance here...
    Redlim wrote: »
    Thanks navi. Tried that and the closest green dot is definitely 4 km by road - 2.5 km as the crow flies through fields though using the calculate distances tool on that map if that makes a difference? Didn't think the cables were going cross country. We're not on a blue line either.

    I think your neighbour is going to be disappointed, as it's simply not possible for them to get those speeds at that distance.


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    MMFITWGDV wrote: »
    That is mighty peculiar and I suspect an error on the prequal database, as it's showing DSL enabled, but no speed beside it. Even on ADSL1 they should be able to get ~4Mbps.

    I'm glad you confirmed your distance here...


    I think your neighbour is going to be disappointed, as it's simply not possible for them to get those speeds at that distance.

    I'll give eir a call tomorrow to check about the supposed error in the database.

    Our neighbour is probably gonna go ahead and try it as they already have an active phone line and will just cancel if it's no good. I reckon I'll hold off and see how they get on.


  • Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    That DSL enabled means the exchange has it but you're out of range which I think matches your previous description.

    Ask your neighbour to call phone faults and ask them what exchange his line is from, it very much sounds like you're on the exchange boundary and don't know it or theres an a cab thats been omitted from the maps.


  • Registered Users, Registered Users 2 Posts: 2,116 ✭✭✭ItHurtsWhenIP


    ED E wrote: »
    That DSL enabled means the exchange has it but you're out of range which I think matches your previous description.

    Ask your neighbour to call phone faults and ask them what exchange his line is from, it very much sounds like you're on the exchange boundary and don't know it or theres an a cab thats been omitted from the maps.

    But if there was even ADSL there, they should still show something ... right?
    uk_adsl_adsl2_broadband_speed_versus_distance_graph.gif

    I've just realised the IoffL map has a sort of range thingy on it now. OP do you fit in the rings here? Are you in the grey area in the middle?

    394427.jpg


  • Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Not if he's far enough away from the DSLAM and its ADSL1 or the line is battered.

    r5LmQHq.png

    Rough working here, but are you near Dromina?

    NSM1_001 - Completion in progress

    Next doors number will likely indicate as its still an old numbering area 063-80XXX being MLD and 063-70XXX being NSM.


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    ED E wrote: »
    Not if he's far enough away from the DSLAM and its ADSL1 or the line is battered.

    r5LmQHq.png

    Rough working here, but are you near Dromina?

    NSM1_001 - Completion in progress

    Next doors number will likely indicate as its still an old numbering area 063-80XXX being MLD and 063-70XXX being NSM.

    Hi, really appreciate the time you all have put into this. Hopefully it proves useful to others also that may be in a similar situation elsewhere.

    Our neighbour's number is in the 063-80XXX format. We're located north east of Milford. By road head north out of the village. Take the first right shown on your map. Then take the next right which brings you back down in a south easterly direction. We're a few hundred metres down this road and well within the smaller blue circle.


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    Spoke to eir today including somebody in the tech support team.

    They weren't able to confirm the potential speed or if the 40 Mb for our neighbours is an error. Said they can't confirm neighbour's speed until it's live.

    They did say the map is unreliable for the cabinets but I see no reason why there'd be another closer cabinet in our area considering the sparse population.


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  • Registered Users, Registered Users 2 Posts: 10 deniska78


    hi we are also in Milford and patiently waiting for Eir to contact us, so far we received no email to confirm when are they coming to install, i just checked the map on fibrerollout.ie and it is very confusing , we are definitely more than 3 km from cabinet but very close to green line where it is supposed to be available, here is the pic so does it mean we are close to the line so more chances? thanks for your advices ok cant post a pic as a new user but the question is is there advantage to live close to Fibre service lines?


  • Registered Users, Registered Users 2 Posts: 2,116 ✭✭✭ItHurtsWhenIP


    deniska78 wrote: »
    hi we are also in Milford and patiently waiting for Eir to contact us, so far we received no email to confirm when are they coming to install, i just checked the map on fibrerollout.ie and it is very confusing , we are definitely more than 3 km from cabinet but very close to green line where it is supposed to be available, here is the pic so does it mean we are close to the line so more chances? thanks for your advices ok cant post a pic as a new user but the question is is there advantage to live close to Fibre service lines?

    Hate to break it to you, but that green line is a county boundary. :rolleyes:

    If your 3KM from either a cab or exchange you ain't getting fibre until the NBP. :(


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    deniska78 wrote: »
    hi we are also in Milford and patiently waiting for Eir to contact us, so far we received no email to confirm when are they coming to install, i just checked the map on fibrerollout.ie and it is very confusing , we are definitely more than 3 km from cabinet but very close to green line where it is supposed to be available, here is the pic so does it mean we are close to the line so more chances? thanks for your advices ok cant post a pic as a new user but the question is is there advantage to live close to Fibre service lines?

    Yep the green line is just the county boundary alright. The blue lines are for fibre to the home (ftth) I believe which won't be live for another while yet. This is different to the fibre to the cabinet (fttc) network that's going live this week. There are no lines on the map for fttc as far as I know. Just seems that anyone within 2km of the cabinet is potentially covered by fttc.

    If you have a landline could you put your number in that businesses line checker site linked earlier and post the results here? Are you on the Dromcollogher or Feenagh road?


  • Registered Users, Registered Users 2 Posts: 10 deniska78


    MMFITWGDV wrote: »
    Hate to break it to you, but that green line is a county boundary. :rolleyes:

    If your 3KM from either a cab or exchange you ain't getting fibre until the NBP. :(

    Oh damn thought they would mark it in different colour 😈
    We had eir guy here few weeks back and he said neighbour of ours did a test line and was able to reach 40mb and he is even further down d road ..he knew we were signed up already so not sure was it just one of his tricks how to tempt ppl to sign up...it s one big mess and i really regret i cancelled our subscrib to Ripplecom think i have to ring them back again😈😠


  • Registered Users, Registered Users 2 Posts: 10 deniska78


    Redlim wrote: »
    Yep the green line is just the county boundary alright. The blue lines are for fibre to the home (ftth) I believe which won't be live for another while yet. This is different to the fibre to the cabinet (fttc) network that's going live this week. There are no lines on the map for fttc as far as I know. Just seems that anyone within 2km of the cabinet is potentially covered by fttc.

    If you have a landline could you put your number in that businesses line checker site linked earlier and post the results here? Are you on the Dromcollogher or Feenagh road?

    We r same as u we have no active phone line but both neighbours do have one and its same result as u got....40mb i did put milford school number in to see and it was 25mb. We r closer to Feenagh
    So i defo keep whather we have for now ...still cant believe they will sign up homes where there s no coverage...took our bank details etc...i knew it was too good to be true


  • Registered Users, Registered Users 2 Posts: 2,116 ✭✭✭ItHurtsWhenIP


    deniska78 wrote: »
    Oh damn thought they would mark it in different colour 😈
    We had eir guy here few weeks back and he said neighbour of ours did a test line and was able to reach 40mb and he is even further down d road ..he knew we were signed up already so not sure was it just one of his tricks how to tempt ppl to sign up...it s one big mess and i really regret i cancelled our subscrib to Ripplecom think i have to ring them back again😈ðŸ˜

    While I know people hate Ripplecom, cancelling the service before you have a working replacement is not a good idea. Particularly with a technology as finicky as VDSL. I know money might be tight and paying for two services can be a strain, but for something like Broadband, I think it is worth it.

    BTW - if you cancel the cancellation with Ripplecom, watch out in case the lock you into a new 18 month contract.


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  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    deniska78 wrote: »
    We r same as u we have no active phone line but both neighbours do have one and its same result as u got....40mb i did put milford school number in to see and it was 25mb. We r closer to Feenagh
    So i defo keep whather we have for now ...still cant believe they will sign up homes where there s no coverage...took our bank details etc...i knew it was too good to be true

    It definitely seems there's an error in the database that's giving us the 40Mb result in the test. The salesperson can't be expected to know this I guess but they should definitely be aware of the distance limits which we're both affected by.

    The eir tech support guy I spoke to wasn't able to help much - said he couldn't confirm our neighbour's speed as they weren't live yet. If any of your neighbours get it installed before you then check their speeds before allowing the installation at your place.

    I have actually just received an email from eir giving a 31/08 installation date.


  • Registered Users, Registered Users 2 Posts: 10 deniska78


    MMFITWGDV wrote: »
    While I know people hate Ripplecom, cancelling the service before you have a working replacement is not a good idea. Particularly with a technology as finicky as VDSL. I know money might be tight and paying for two services can be a strain, but for something like Broadband, I think it is worth it.

    BTW - if you cancel the cancellation with Ripplecom, watch out in case the lock you into a new 18 month contract.

    oh no, i never even thought of that one that we still have to continue our 12 months contract, well i m really confused now, i just took it like a definite thing and even though i was still sceptical I didnt give it another thought until i see post form Redmil ;-( so we are with ripplecom for last four years and the lady didnt say anything about getting new contract do you reckon i should clarify that with her?


  • Registered Users, Registered Users 2 Posts: 10 deniska78


    Redlim wrote: »
    It definitely seems there's an error in the database that's giving us the 40Mb result in the test. The salesperson can't be expected to know this I guess but they should definitely be aware of the distance limits which we're both affected by.

    The eir tech support guy I spoke to wasn't able to help much - said he couldn't confirm our neighbour's speed as they weren't live yet. If any of your neighbours get it installed before you then check their speeds before allowing the installation at your place.

    I have actually just received an email from eir giving a 31/08 installation date.

    as from previous experience i know that they can tell you 40mb but it doesnt mean you will get it , it is up to 40 as max but anything over ten and not congested with unlimited download would do us. I ll check with my husband whether he received an email with installation date, it seems like total waste of money and time if they come to install it and you get 4 mb or not even that... are you still going to have it installed?


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    deniska78 wrote: »
    as from previous experience i know that they can tell you 40mb but it doesnt mean you will get it , it is up to 40 as max but anything over ten and not congested with unlimited download would do us. I ll check with my husband whether he received an email with installation date, it seems like total waste of money and time if they come to install it and you get 4 mb or not even that... are you still going to have it installed?

    They have an active phone line next door so the installers will be able to tell them straight away what speeds are possible. I'll see how they get on first before I go ahead with it.

    Interestingly, just spotted today on the Imagine website that they have just gone live in our area. I gave them a call but they said I'm about 500 metres away from the coverage zone :(. They did say, however, that this may be updated again over the coming weeks. If you click on Limerick instead of Cork you'll see our area on the map - link. You may be lucky so it's definitely worth checking with them. Although not as reliable as what we're hoping eir will offer, it seems a much better service than the likes of Ripplecom.


  • Registered Users, Registered Users 2 Posts: 10 deniska78


    We got the same day as you between 9 -12.30 and i am sure one of our neighbours down the road is getting it too, at least they have 14 days cooling period so we ll try it too but still have my Ripplecom active,just got confirmation we are not entering new contract so will end up paying two but dont like being without connection, but they should be called rippoffcom as we are over our 100gig limit and we still have ten days to finish month!!! Crazy and their page is down for me to check where is all d data !!!
    I think we will have same answer with Imagine ;-( What provider do you have now?


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  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    deniska78 wrote: »
    We got the same day as you between 9 -12.30 and i am sure one of our neighbours down the road is getting it too, at least they have 14 days cooling period so we ll try it too but still have my Ripplecom active,just got confirmation we are not entering new contract so will end up paying two but dont like being without connection, but they should be called rippoffcom as we are over our 100gig limit and we still have ten days to finish month!!! Crazy and their page is down for me to check where is all d data !!!
    I think we will have same answer with Imagine ;-( What provider do you have now?

    Using 3 mobile broadband at the moment. It's totally unreliable - sometimes quite good but mostly terrible so we're hoping the stable eir service is actually available for us somehow.


  • Registered Users, Registered Users 2 Posts: 10 deniska78


    Redlim wrote: »
    Using 3 mobile broadband at the moment. It's totally unreliable - sometimes quite good but mostly terrible so we're hoping the stable eir service is actually available for us somehow.

    just had Eir guy here to check whether we can get it or not and definitely no hope, I asked him why have they sign up so many houses and his explanation was they thought by the sat map we are based in the middle of Milford !!!! I know stupid explanation but at least he was straight forward and didnt hide anything, well at least we still have Ripplecom active,by him you have to be within 1.5km distance from exchange to get the speeds if you are over that your speed will go down significantly.


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    deniska78 wrote: »
    just had Eir guy here to check whether we can get it or not and definitely no hope, I asked him why have they sign up so many houses and his explanation was they thought by the sat map we are based in the middle of Milford !!!! I know stupid explanation but at least he was straight forward and didnt hide anything, well at least we still have Ripplecom active,by him you have to be within 1.5km distance from exchange to get the speeds if you are over that your speed will go down significantly.

    Cheers for the update. Unfortunately it's turned out as expected. We're probably gonna hold off a while to see if Imagine update the map around us. We're only a few hundred meters away from an area with coverage and when I spoke to them they said it would likely be updated in the coming weeks as the mast is only just going live.


  • Banned (with Prison Access) Posts: 35 peckdunn


    That's disappointing!


  • Registered Users, Registered Users 2 Posts: 10 deniska78


    Redlim wrote: »
    Cheers for the update. Unfortunately it's turned out as expected. We're probably gonna hold off a while to see if Imagine update the map around us. We're only a few hundred meters away from an area with coverage and when I spoke to them they said it would likely be updated in the coming weeks as the mast is only just going live.

    I put our details on imagine site but got text message saying no coverage but should check in few weeks moths.what is the difference between them and Ripplecom though? Imagine has higher download limit but higher price 60 eu a month...sorry on d phone and i think i presses report button instead quote just in case you get something saying post was reported


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    deniska78 wrote: »
    I put our details on imagine site but got text message saying no coverage but should check in few weeks moths.what is the difference between them and Ripplecom though? Imagine has higher download limit but higher price 60 eu a month...sorry on d phone and i think i presses report button instead quote just in case you get something saying post was reported

    Ha no worries!

    Yep it's €10 more expensive alright with Imagine but the speeds should be much better. They'll only install if they're happy you'll get a minimum of 30 Mb download speed. Also, they've got a 20 gig daily limit (after which they throttle your speed to 1mb) which is 6 times the allowance Ripplecom have over the course of the month.

    How do you find the Ripplecom service?


  • Registered Users, Registered Users 2 Posts: 10 deniska78


    Redlim wrote: »
    Ha no worries!

    Yep it's €10 more expensive alright with Imagine but the speeds should be much better. They'll only install if they're happy you'll get a minimum of 30 Mb download speed. Also, they've got a 20 gig daily limit (after which they throttle your speed to 1mb) which is 6 times the allowance Ripplecom have over the course of the month.

    How do you find the Ripplecom service?

    It is up and down with Ripplecom, we signed up for up to 8 Mb service but it is usually 5 Mb and the worst is the download limit , 100g for 49.99 and now they added for extra fiver 150g, we do watch series on Netflix or Showbox so unlimited is priority. We have a page to check our usage and they notify you by email when you are reaching the limit, so they r not sneaky as other providers, it is 1 e for extra gig added to your bill. Hopefully we going to be back to normal when kids are back at school . ;-)) we wouldnt mind to pay extra if you get the speeds, Imagine sounds great, so fingers crossed it will be available.


  • Registered Users, Registered Users 2 Posts: 2,116 ✭✭✭ItHurtsWhenIP


    There's a whole thread on Imagine's LTE service here.


  • Registered Users, Registered Users 2 Posts: 335 ✭✭Redlim


    MMFITWGDV wrote: »
    There's a whole thread on Imagine's LTE service here.

    Yeah I meant to link to that earlier. Lots of good info and customer feedback in there so well worth a look desiska78.


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