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Last Week's Top Five Queries Week Ending 12.08.2016

Irish Water: Aaron P · 2016-08-12 15:27:17

Question 1: Do I need to still need to pay water charges or have they been abolished? The Water Services (Amendment) Bill 2016 provides for the suspension of Domestic Water Charges. Customers are liable for water charges up until the 31st of March 2016 and bills up until this date should be paid using any of our payment…

12-08-2016 3:27pm

#1

Irish Water: Aaron P

Closed Accounts Posts: 178 ✭✭

Join Date: March 2015

Posts: 170

Question 1: Do I need to still need to pay water charges or have they been abolished?

The Water Services (Amendment) Bill 2016 provides for the suspension of Domestic Water Charges. Customers are liable for water charges up until the 31st of March 2016 and bills up until this date should be paid using any of our payment options here.

Question 2: Got my First Fix letter? What should I do next?

If you have received your First Fix letter, please call us on 1850 278 278 or alternatively, you can contact us on Twitter using our customer care page @IWCare or send us a PM here on Boards.ie with the following details:

- Name;
- Address; and
- Contact Number.

Thanks in advance

Question 3: Where can I report a supply disruption?

We can certainly look into this for you, if you PM the following details:

- Name;
- Address; and
- Contact number.

Alternatively, you can also call us on 1890 278 278, where a member of our team can assist you further.

Question 4: How much does a new connection to the public water mains cost?

The cost of a new connection can vary on the work that needs to be carried out. Irish Water's current charges for water and wastewater service connections are the equivalent of the water and wastewater portion of the Development Levies and Connection Fees that were previously included by Local Authorities in their levies/fees structures up until 31 December 2013. Please contact your Local Authority for information on service connection charges.

You can find more information here.

Question 5: My tenants are unregistered. Where is the liability If any now?

Customers are liable for charges up to the end of March 2016.

New law requires owners of dwellings to notify Irish Water of the names of the occupiers, with whom they have an agreement, and the start date of the agreement within 20 working days of it coming into effect. If the information is not provided within 20 working days, the owner is liable for water charges up to the date they do provide the information.

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