Before I have to resort to Vodafone support, a quick request

Roen

Hi,

Long story short we ended up with Vodafone Simply Broadband.
The modem arrived minus any set up sheet. No big deal in itself, there's only a couple of combinations of ways you can plug in a couple of cables.

So I have a cable running from the phone symbol in the pic to a splitter that arrived in the modem box, the cable goes in the port marked 'line' and another goes out the port marked 'modem' and down to the DSL port on the modem itself.


The box on the wall is the exact same as the one in the pic btw.

So the issue I have is that when I log in to the modem as admin and check the status of the link under the WAN section it seems to be always either initialising, then connected for a couple of minutes, then falls back to disconnected, initialising, connected, etc etc.
So I get connected, can sometimes browser about, more often than not web pages time out. Long term pings set up to one of Google's public IPs have about 50% packet loss. I don't ping by DNS name as it looks like the router shoves all DNS requests to itself when it sense it can't contact another DNS server upstream.

I have tried connecting the cables directly and the modem never connects out at all, also tried every combo of ways of swapping connections around the splitter box and can't connect out either.

Have I just plugged in things the wrong way round (unlikely as I have tested pretty much every combo) or is there a fault elsewhere that needs a call to support (shudder)?

Cheers,
R.

guil

Roen wrote: »

Hi,

Long story short we ended up with Vodafone Simply Broadband.
The modem arrived minus any set up sheet. No big deal in itself, there's only a couple of combinations of ways you can plug in a couple of cables.

So I have a cable running from the phone symbol in the pic to a splitter that arrived in the modem box, the cable goes in the port marked 'line' and another goes out the port marked 'modem' and down to the DSL port on the modem itself.


The box on the wall is the exact same as the one in the pic btw.

So the issue I have is that when I log in to the modem as admin and check the status of the link under the WAN section it seems to be always either initialising, then connected for a couple of minutes, then falls back to disconnected, initialising, connected, etc etc.
So I get connected, can sometimes browser about, more often than not web pages time out. Long term pings set up to one of Google's public IPs have about 50% packet loss. I don't ping by DNS name as it looks like the router shoves all DNS requests to itself when it sense it can't contact another DNS server upstream.

Have I just plugged in things the wrong way round or is there a fault elsewhere that needs a call to support (shudder)?

Cheers,
R.

You don't need that splitter in the box. Plug the phone line into the left port on that pic and then into the modem.

Roen

Cheers Guil,

Doing that causes the link light to flash rapidly and eventually the Internet light flashes red and I never connect.

Status never goes to connected in the WAN section of the GUI.

guil

It's possible that the service isn't active yet but you definitely put the phone cable in the socket on the left. Left is for broadband and right is for phone.

Roen

It is active alright, according to the text we got. I can browse sometimes but then the connections oges back through that loop and nothing for a few minutes. The modem rebooted itself at one stage. Only once though and that was last night.

Not been a great experience with them so far, with missing pages and blank sheets in letters that was supposed to be our welcoming pack.

Cheers so far!
R.

guil

Could be a fault on the line. Best bet is to ring them. Have you got the phone line going from the socket on the left straight to the modem? That splitter/filter you have is built into the faceplate already. Left is data and right is voice.

Explosive_Cornflake

Is there any other phones plugged in in the house? They need to have filters if they are on a single socket outlet.

ED E

Roen wrote: »

Cheers Guil,

Doing that causes the link light to flash rapidly and eventually the Internet light flashes red and I never connect.

Status never goes to connected in the WAN section of the GUI.

This says:

A. Your line is connected to a working DSL Port
B. That port isnt assigned to Vodafone
C. its NOT a fault or you wouldn't get to the red light stage at all

Modems should arrive before service activation so thats most likely what you are seeing. There is a *small* chance its complete and done incorrectly which would also cause this, but thats the less likely option.

Call vodafone, ask them to check the order status with OpenEir, itll say in progress, wait.

Roen

Thanks lads,

I would have thought that if the service activation had yet to happen that you would see no connectivity at all. Live and learn!
Will feed back when I have news from support.

Roen

just off the phone and the service is up 14 minutes, a new record.
According to the support person that was dealing with me the modem was rebooting all day.
She dropped the Downstream line rate (kbit/s) to 4095 in an attempt to stabilise things.
It was at a dizzy 7190ish.
Ahhh rural life!

Fingers crossed and thanks once more lads.

Roen

I think another call to support is in order.
Having consistent drop outs and re-connects continually since we signed up.

Few screen shots attached. I assume these levels of errors are not normal.
1600m from the cab according to the tech who tested the line.
Any long term pings (500 plus count) to google.com typically show about 12% packet loss when wired to the router it's the same on wifi.

ED E

dSNR is all over the shop (remember 9dB is 2x 6dB), indicates a physical fault such as water ingress. Straight out to field techs with that one. Oh up is the same.

Roen

Feared as much. I've seen one of the SNR figures jump to above 6000 at times. Reckoned that wasn't quite normal.
Cheers!

Roen

Unspecified fault on the line when talking to the OpenEir guy (at least I think that's who he said he was).
Long story short no drop outs or packet loss after he sorted it.

He also said we were 2100m (KN guy said 1600m) from the cab and shouldn't have been put on VDSL.

Actually, do some cabs have VDSL enabled but not ADSL? Or do you need one for the other?

Anyway, cheers for the advice. Stability comes way before speed.

ED E

Cabs never have (by OpenEirs decision) ADSL. It comes from the exchange.

I think I missed that this was VDSL last post, they never should have sold it to you below a 12Mb prequal (though they always do).

My money is on it causing further problems again within the next 6 months. If Im right get them to cancel your VDSL and order ADSL.

Also you can get the ratings here: business.digiweb.ie/linechecker/ using your CRN (888x-xxxxxx).

Roen

Thanks again Ed E,

My landline/CRN comes up as invalid, it doesn't being with 88 I assume it's something to do with not paying line rental as the previous owner moved his number to his new place.

ED E

Vodafone moved all landlines to VOIP so assuming your phone connects to the modem and not the wall then that won't work. If you ask Vodafone for the CRN that OpenEir use they'll give it to you (May be on the top of the bill).

guil

Yeah it's available on the bill and will be 8881-xxxxxxx

Roen

Yep,

Got it off the bill alright. It's a new connection so no paper bill just yet, the letter we got on account set up didn't have the CRN that is on the bill.

Exchange Code: Unknown
DSL Enabled: Yes - 0 MB
NGB Enabled: No
Fibre Enabled: Yes - 7 MB
LLU Enabled: No

ED E

Gah, don't envy you, thats a very poor position to be in.

ADSL is much better at range as it can be set to pretty much anything to keep it working ( 0.1, 0.5, 0.75, 1, 2, 3, 4, 5, 6, 7 ,8, 10, 12, 15....) and is less "sensitive" (not the technical terminology, but you get the idea). VDSL in the way OpenEir offer it has few profiles (7, 12, 15, 18, 24) so the support desk cant lock it down where it should be which would probably be 3_1. They have 4_1 but its only for TV users which they won't sell you as you arent nearly fast enough. Hopefully the field techs can put you on that anyways.

Fingers crossed it stays OK.

Roen

Ah it's not bad.

I am coming from a place that had dual 10G links in to the building so I was kind of spoiled in that respect for too long. My last home was on UPC at the time so I was spoiled there too. I never had anything but fiber or cable where I worked or lived. Hence I'm bloody clueless as to to 'old fashioned' means of connecting to the net.

Moving to the sticks has it's advantages and it's challenges, but ultimately as long as long as I can keep a VPN up, get command line to server and do a bit of browsing I'm happy. Time will tell if that's the case

Anything else is just icing on the cake.

Thanks for all the help and support.