Help with Broadband Only Line Deactivation

Fae1234

Hi,

I moved into an apartment 3 weeks ago and on speaking to Eir (first call 28th of July) in relation to getting Broadband service, they have informed me that there is an active broadband only account (no phone line) from the previous tenant. 

I have spoken to Eir numerous times over the last 2 weeks in relation to getting the line deactivated. I provided my tenancy agreement to the agent I was dealing with on July 31st and never heard anything more from her. I have been actively contacting Eir every day or two to get an update and keep getting passed from department to department and being told different areas to contact. No one has been able to provide any update on the line being cancelled. 

I was put through to your billing team this morning and was advised I needed to send my tenancy agreement to the proofofaddress Eir email address and they will cancel the active line. I have sent this to them this morning and wondering how long this process will take and also to confirm I don't need to do anything further? I desperately need to get internet service and can't afford to keep spending 40 mins a day on the phone to Eir and getting no where!

Happy to provide further info for you to look into this.

Thanks,

Laura 

Eir: Pamela

Fae1234 wrote: »

Hi,

I moved into an apartment 3 weeks ago and on speaking to Eir (first call 28th of July) in relation to getting Broadband service, they have informed me that there is an active broadband only account (no phone line) from the previous tenant. 

I have spoken to Eir numerous times over the last 2 weeks in relation to getting the line deactivated. I provided my tenancy agreement to the agent I was dealing with on July 31st and never heard anything more from her. I have been actively contacting Eir every day or two to get an update and keep getting passed from department to department and being told different areas to contact. No one has been able to provide any update on the line being cancelled. 

I was put through to your billing team this morning and was advised I needed to send my tenancy agreement to the proofofaddress Eir email address and they will cancel the active line. I have sent this to them this morning and wondering how long this process will take and also to confirm I don't need to do anything further? I desperately need to get internet service and can't afford to keep spending 40 mins a day on the phone to Eir and getting no where!

Happy to provide further info for you to look into this.

Thanks,

Laura 

Hi  Fae1234,


Thanks for getting in touch.
I am so sorry to hear of the difficulties you have experienced.
Once you contact proofofaddress@eir.ie this should be processed in 3-5 working days. 
If you need any further assistance with this please do let me know.

-Pamela 

Fae1234

Thanks Pamela. Should I receive an email or call once it has been cancelled or how is best to know it has been deactivated? Thanks.

eir: Ciara

Fae1234 wrote: »

Thanks Pamela. Should I receive an email or call once it has been cancelled or how is best to know it has been deactivated? Thanks.

Hi Fae1234,

You should receive an automated email response to advise the account has now been cancelled.

Kind Regards,
Ciara

Fae1234

Hi Ciara,

I haven't received anything to confirm it is cancelled or any further communication. If I PM you my details, can you check as it is now longer than the 3-5 working days and this issue has been ongoing for a number of weeks now.

Thanks,

Laura 

eir: Ciara

Fae1234 wrote: »

Hi Ciara,

I haven't received anything to confirm it is cancelled or any further communication. If I PM you my details, can you check as it is now longer than the 3-5 working days and this issue has been ongoing for a number of weeks now.

Thanks,

Laura 

Hi Laura, 

If you PM the details I will be more than happy to check this out for you.

Kind Regards,
Ciara