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Login to Eir Sport

  • 03-08-2016 5:51pm
    #1
    corcaigh07
    Registered Users, Registered Users 2 Posts: 6,564 ✭✭✭


    Hi there,

    I have registered for My Eir and that side of things works fine (viewing balances, etc

    However, the login to Eir Sport doesn't work. I am using Firefox and this also occurs on the app on iOS on iPhone.

    Am I missing something? I am using Virgin internet and Three 4G, would that be an issue?


Comments

  • #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    corcaigh07 wrote: »
    Hi there,

    I have registered for My Eir and that side of things works fine (viewing balances, etc

    However, the login to Eir Sport doesn't work. I am using Firefox and this also occurs on the app on iOS on iPhone.

    Am I missing something? I am using Virgin internet and Three 4G, would that be an issue?
    Hi Corcaigh07,

    Thank you for getting in touch :) 

    I am very sorry to hear you are having some issues :( 

    Can you advise what error message you are getting, please? 

    -Ciara


  • #3
    corcaigh07
    Registered Users, Registered Users 2 Posts: 6,564 ✭✭✭corcaigh07


    Failed to login, please try again.
    Your email or password is incorrect, please try again.

    Exact same details work for My Eir.


  • #4
    corcaigh07
    Registered Users, Registered Users 2 Posts: 6,564 ✭✭✭corcaigh07


    Bump


  • #5
    jack presley
    Closed Accounts Posts: 13,687 ✭✭✭✭jack presley


    Did you ever get this sorted because I'm having the same issue


  • #6
    corcaigh07
    Registered Users, Registered Users 2 Posts: 6,564 ✭✭✭corcaigh07


    Not sorted yet!


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  • #7
    swoofer
    Registered Users, Registered Users 2 Posts: 5,678 ✭✭✭swoofer


    are you physically entering the password,  chrome remembers but eir sport dont allow it. try it with actual password


  • #8
    jack presley
    Closed Accounts Posts: 13,687 ✭✭✭✭jack presley


    swoofer wrote: »
    are you physically entering the password,  chrome remembers but eir sport dont allow it. try it with actual password
    Yeah, physically typing it each time.


  • #9
    jack presley
    Closed Accounts Posts: 13,687 ✭✭✭✭jack presley


    Mine's working fine now. Didn't do anything different but could log in ok to both the phone and computer this morning.


  • #10
    corcaigh07
    Registered Users, Registered Users 2 Posts: 6,564 ✭✭✭corcaigh07


    jack presley wrote: »
    Mine's working fine now. Didn't do anything different but could log in ok to both the phone and computer this morning.

    I'll try again later so, sounds promising!

    And yea, physically typing it in every time. Works no issue with MyEir.


  • #11
    corcaigh07
    Registered Users, Registered Users 2 Posts: 6,564 ✭✭✭corcaigh07


    A bit of new info from the live chat guys!

    Apparently, it currently doesn't work in conjunction with business accounts. It is going to be resolved but no timeline.


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  • #12
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    corcaigh07 wrote: »
    A bit of new info from the live chat guys!

    Apparently, it currently doesn't work in conjunction with business accounts. It is going to be resolved but no timeline.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Apologies for the delay [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]corcaigh07.[/font]
    [font=Verdana, sans-serif]This is correct, this service is not available to business customers at the minute.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #13
    corcaigh07
    Registered Users, Registered Users 2 Posts: 6,564 ✭✭✭corcaigh07


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Apologies for the delay [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]corcaigh07.[/font]
    [font=Verdana, sans-serif]This is correct, this service is not available to business customers at the minute.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Thanks Pam, is there any timeline on when that will become available?


  • #14
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    corcaigh07 wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Apologies for the delay [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]corcaigh07.[/font]
    [font=Verdana, sans-serif]This is correct, this service is not available to business customers at the minute.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Thanks Pam, is there any timeline on when that will become available?
    I'm afraid not at the minute corcaigh07.


    -Pamela 


  • #15
    Johnny11
    Registered Users, Registered Users 2 Posts: 21 ✭Johnny11


    Sorry to steal your thread but I am Eir costumer for 3 months now and yesterday I register for eir sports ,but it keep saying wrong mail or password , but login to my Eir works fine !
    Called costumer support and he told me that he unfortunately can not help with issue, 
    I wrote to Eir FB page , no answer and when I try to log more than once it lock me permanent from account!
    Eir if you read this please help or allow me to cancel my contract without penalty as what is promised plus 8 euro extra dos not working!
    Thanks


  • #16
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Johnny11 wrote: »
    Sorry to steal your thread but I am Eir costumer for 3 months now and yesterday I register for eir sports ,but it keep saying wrong mail or password , but login to my Eir works fine !
    Called costumer support and he told me that he unfortunately can not help with issue, 
    I wrote to Eir FB page , no answer and when I try to log more than once it lock me permanent from account!
    Eir if you read this please help or allow me to cancel my contract without penalty as what is promised plus 8 euro extra dos not working!
    Thanks
    Hi Johnny11,


    I'm sorry to hear this, can you PM me your account number & e-mail & I will take a look into this.

    -Pamela 


  • #17
    corcaigh07
    Registered Users, Registered Users 2 Posts: 6,564 ✭✭✭corcaigh07


    Any update on this, Pam? Still can't login


  • #18
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    corcaigh07 wrote: »
    Any update on this, Pam? Still can't login
    [font=Verdana, sans-serif]I'll request an update on this [/font][font=Verdana, sans-serif]corcaigh07,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]you’re an eir Business customer is this correct?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #19
    corcaigh07
    Registered Users, Registered Users 2 Posts: 6,564 ✭✭✭corcaigh07


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]I'll request an update on this [/font][font=Verdana, sans-serif]corcaigh07,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]you’re an eir Business customer is this correct?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Correct. I'd appreciate it!


  • #20
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    corcaigh07 wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]I'll request an update on this [/font][font=Verdana, sans-serif]corcaigh07,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]you’re an eir Business customer is this correct?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Correct. I'd appreciate it!
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]No problem[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]corcaigh07,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I have checked this and I'm afraid eir Sport is not available to business customers at the minute. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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