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Garmin edge 520 issue

  • 01-08-2016 1:05pm
    #1
    Steve SilverMint
    Registered Users, Registered Users 2 Posts: 142 ✭✭


    My Edge 520 is not acquiring satellites. I have never had any issues previously but now it won't connect to satellites.It hasn't been damaged so I'm at a loss as to why it's happening.

    Has anyone experienced such issue or have any advice on how to resolve the issue?

    I mailed Garmin support yesterday but I'm yet to get a response.


Comments

  • #2
    MugMugs
    Registered Users, Registered Users 2 Posts: 17,875 ✭✭✭✭MugMugs


    Are you using GPS and GLONASS?


  • #3
    Steve SilverMint
    Registered Users, Registered Users 2 Posts: 142 ✭✭Steve SilverMint


    MugMugs wrote: »
    Are you using GPS and GLONASS?

    Yes i have it set to gps and glonass. It just keeps giving the message "trouble finding satellites continue searching? "


  • #4
    MugMugs
    Registered Users, Registered Users 2 Posts: 17,875 ✭✭✭✭MugMugs


    Had a similar issue with my 510. Seemed to be a dodgy update. Wouldn't lock onto GPS or GLONASS and kept losing rides. I had to format the whole thing and start from scratch with it allowing itself to rebuild using Garmin Connect.

    I'd try that failing which, there's a hardware issue and it probably needs to go back to Garmin.


  • #5
    Chiparus
    Registered Users, Registered Users 2 Posts: 2,287 ✭✭✭Chiparus


    I had that problem a month ago, sent it back to Garmin, got a new unit ( and a new out front mount).


  • #6
    jon1981
    Registered Users, Registered Users 2 Posts: 4,359 ✭✭✭jon1981


    what software version you on?


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  • #7
    Steve SilverMint
    Registered Users, Registered Users 2 Posts: 142 ✭✭Steve SilverMint


    jon1981 wrote: »
    what software version you on?

    I'm on software version 6.20.

    Still awaiting a response from Garmin support.


  • #8
    Chiparus
    Registered Users, Registered Users 2 Posts: 2,287 ✭✭✭Chiparus


    Call them , They never responded to the email I sent them.


  • #9
    Carklone
    Registered Users, Registered Users 2 Posts: 5 ✭Carklone


    Hello! Just replaced my Edge 200 with the 520. Having issues transferring routes to the device, have tried the following without success:

    -Garmin Connect>Create a course>Send to device.
    -Download, copy tcx file to Garmin>New files.
    -Download, copy gpx file to Garmin>New files.
    -Connect IQ Strava Routes download.

    Any help would be greatly appreciated as close to firing it out the window . . .


  • #10
    crosstownk
    Registered Users, Registered Users 2 Posts: 12,863 ✭✭✭✭crosstownk


    Steve SilverMint wrote: »
    I'm on software version 6.20.

    Still awaiting a response from Garmin support.

    For what it's worth.......

    I had an update notification today to upgrade my 520 from 12.1 to 12.2.

    Probably best to update your software version as it's the first thing the support platform will ask you to do.

    EDIT: Silly me - I just noticed the date of the OP :rolleyes:
    Untitled Image




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