New ISP, New Problems. Unusual (I think) reception issues. Help a borderline tech ill

Wellity

Hello. Many thanks for at least clicking. If someone could provide some insight here, I'd be much obliged. I'll do this in bullet points to make at least a little easier to follow and include anything I think even might be relevant cause I would not know too much about what goes on under the hood.

1. Got a new ISP a couple of weeks ago. If it's relevant; replaced wimax, I assume copper wire, with virgin 360 mpbs. Don't know the make of the modem but hopefully people will know it based on it being virgin's newest one.

2. Had wireless signal drop in and out in room next to modem. In fairness, walls in house are stone and very thick but rang tech support for opinion anyway cause I'm obviously still within period I can get out of contract without penalties.

3. Tech support told me he could see that my signal was indeed dropping in and out and decided to send out technician. He said everything was fine and left.

4. Getting barely any signal in bedroom but had 2 unopened routers from TP Link. Set up 300 meg one but was 2 pin plug. Opened 150 meg router and used that 3 pin plug. But because I'm an idiot, I didn't check voltage of plugs and caused hardware fault.

5. Tp link tech support helped me install 150 meg router. Picking it up strong in room next to modem as well. 35 to 45 down in each. 25 to 35 up.

6. Signal seems "wonky" though from router (although similar issue to modem in next room). When it works, it flies but every few minutes it gets weak.

7. On my phone (s6) the list of videos on the youtube app won't load. I just get a white screen and red moving circle in the middle. New tweets won't load. But I can still browse some sites on Chrome. Not necessarily low data ones either. Then sometimes when I can't get pn youtube, I can get on another video streaming app fine and connect to Chromecast, and then vice versa.

8. When it's slow, I won't be able to access a webpage by putting in the url, but I'll be able to get to it through the homepage of its site.

9. This can last for 10 minutes or a few seconds and the affected sites and apps change each time (but youtube and twitter generally) and can happen several times an hour.

10. Tested someone's relatively new and decent laptop who doesn't live here and she had the same problems so it's not about clearing caches or anything like that I'd assume. Wimax only dropped a couple of minutes a day as well. Also, speed tests always 40 plus when this goes on. Anyone got any idea what the problem is? In layman's if possible.

curiousoranje

You got Virgin broadband installed and your wifi signal keeps dropping due to the stone walls in your house? then you set up a spare TP Link router and are still wifi having connectivity issues? is that the jist?

How did you set up the TP Link? are you using it in access point mode?

ED E

Can you confirm you arent repeating WiFi and the TP is wired in?

It sounds like you're using 2.4Ghz and seeing significant interference OR you have a wifi range issue but its sorted and the Horizon/Hub3.0 is mangling packets.

Ping 192.168.1.1 from a device and see if results change significantly when the service stops working. If its consistent the problem is Virgins, if its not the problem is likely yours.

Wellity

curiousoranje wrote: »

You got Virgin broadband installed and your wifi signal keeps dropping due to the stone walls in your house? then you set up a spare TP Link router and are still wifi having connectivity issues? is that the jist?

How did you set up the TP Link? are you using it in access point mode?

I installed the tp link with an ethernet cable and my laptop. The tech talked me through it. Went to a tp link webpage and changed a couple of things like the IP addess. I don't actually know what access point mode is.

It's the way the drop in signal manifests which I don't get. When it's "slow", a couple of apps won't even connect to the server but I can open Chrome and open most websites fine. Some websites will take a long time to load but if I refresh the page, it loads straight away. The speed test shows over 40 the whole time it's 'slow' as well.

Wellity

ED E wrote: »

Can you confirm you arent repeating WiFi and the TP is wired in?

It sounds like you're using 2.4Ghz and seeing significant interference OR you have a wifi range issue but its sorted and the Horizon/Hub3.0 is mangling packets.

Ping 192.168.1.1 from a device and see if results change significantly when the service stops working. If its consistent the problem is Virgins, if its not the problem is likely yours.

To be honest, I don't know the answer to the first question. A tp link technician talked me through the installation over the phone. I connected my laptop to the router to set it up and I went to a tp link website where I changed the IP address ending to 100. It seems to behaving today (although issues were happening at all times of the day and only two other people have the password and neither would do any downloading so I don't know if it's interference) apart from one 15 minute period where I couldn't open any videos but could get one to most websites but I'll try that ping suggestion next time.